Temple University Ethics and Compliance Office Helpline
The university maintains a reporting line—Temple's Ethics and Compliance helpline—that is available 24/7 for you to ask questions or report any concerns you have about ethics, compliance and integrity at Temple.
If you have questions or concerns, you may always approach your supervisor, the responsible university office or university leadership. You also can use Temple University’s Ethics and Compliance helpline to register questions or concerns.
The helpline is available to:
- get answers about questions related to ethics or compliance at Temple,
- report a concern, or
- help you make difficult decisions.
Reach out as soon as you feel comfortable. As time passes, information may dissipate or become lost or unavailable, thereby making investigation and possible corrective action more difficult.
Accessing the Helpline
You can access the helpline online by telephone at 800-461-9330 or via text at 215-253-5784.
You have the option to make an inquiry or report anonymously. Helpline operators will deliver your report directly to Temple’s Ethics and Compliance Office and will maintain your anonymity, if that is your preference.
Temple University strictly prohibits any form of retaliation or retribution against any individuals who report, in good faith, an actual, potential or perceived concern regarding compliance with applicable laws or regulations or university policies.
What happens when you contact the Helpline?
The helpline allows for two-way communication with the Ethics and Compliance team.
When you contact the helpline, your report will be received by a third-party administrator, Convercent by OneTrust. They will issue you a unique username and you will be asked to create a password. At that point, you can choose whether you want to remain anonymous.
After this initial interaction, you may return to the helpline system online or by phone to access your file using your unique username and password. The Ethics and Compliance Office can also leave messages for you on the system. By logging on, you can answer questions, provide more detail or ask additional questions. We recommended that you return to the site regularly to check your file.
In addition, you will have the ability to attach word documents, spreadsheets, pictures and even videos to your report.
All reports received by the Temple University Ethics and Compliance helpline are taken seriously. We will verify receipt of your report, respond to your questions, and appropriately investigate and respond to claims. Often, we will forward questions or concerns to other university offices for assistance in providing the right response or for handling. The more times, places, and names of witnesses provided in the report, the more complete the investigation. We ensure that any investigations are conducted fairly and appropriately.