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Lindsey Lee

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Lindsey Lee

  • School of Sport, Tourism and Hospitality Management

    • Sport, Tourism and Hospitality Management

      • Associate Professor

Courses Taught

Number

Name

Level

STHM 2209

Employee Engagement in Experience Industries

Undergraduate

THM 3311

Organization Management in Tourism and Hospitality

Undergraduate

THM 3324

Hospitality Operations

Undergraduate

THM 5320

Special Topics in Tourism and Hospitality Management

Graduate

Selected Publications

Recent

  • Taylor, E.A., Lee, L., Huml, M.R., & Lopez, C. (2024). Impacts of career commitment, gender, and job position on turnover intentions among athletic department employees: a moderated mediation model. European Sport Management Quarterly, 24(2), 515-535. Informa UK Limited. doi: 10.1080/16184742.2022.2133155.

  • Lee, L., Yu, H., & Jolly, P.M. (2023). Keeping warm: racial disparities of warmth judgments in the service industry. International Journal of Contemporary Hospitality Management, 35(11), 3950-3971. Emerald. doi: 10.1108/ijchm-12-2022-1510.

  • Lee, L. & Yu, H. (2023). Socioeconomic diversity in the hospitality industry: the relationship between social class background, family expectations and career outcomes. International Journal of Contemporary Hospitality Management, 35(11), 3844-3863. Emerald. doi: 10.1108/ijchm-11-2022-1356.

  • Ponting, S.S., Yu, H.C., Lee, L., & Gonzales, N. (2023). What really matters: an exploratory sequential mixed-method study of women’s hospitality professional identities. International Journal of Contemporary Hospitality Management, 35(11), 3883-3902. Emerald. doi: 10.1108/ijchm-11-2022-1329.

  • Lee, L. & Yu, H. (2023). Diversity management during pandemic. In The Routledge Handbook of Diversity, Equity, and Inclusion Management in the Hospitality Industry (pp. 235-241). Routledge. doi: 10.4324/9781003285687-23.

  • Lee, L., Yu, H., Beiza, A., & Madera, J.M. (2023). Feeling good working with you: Perspective-taking as a strategy to increase team member satisfaction. International Journal of Hospitality Management, 113, 103505-103505. Elsevier BV. doi: 10.1016/j.ijhm.2023.103505.

  • Dawson, M., Russen, M., Lee, L., & Madera, J. (2023). The Unique Aesthetics of Organizational Climate that Contribute to the Prevalence of Sexual Harassment Incidents within the Restaurant Industry. Journal of Foodservice Business Research, 26(4), 549-567. Informa UK Limited. doi: 10.1080/15378020.2021.1896941.

  • Lee, L., Mistry, T.G., Ponting, S.S., Wang, X., & Leung, X.Y. (2023). Be Adaptive to Stay: A Multidimensional Examination of Career Adaptability Among Hospitality Employees. Journal of Hospitality & Tourism Research, 47(4), NP33-NP46. SAGE Publications. doi: 10.1177/10963480221133777.

  • Popa, I., Lee, L., Yu, H., & Madera, J.M. (2023). Losing talent due to COVID-19: The roles of anger and fear on industry turnover intentions. Journal of Hospitality and Tourism Management, 54, 119-127. Elsevier BV. doi: 10.1016/j.jhtm.2022.12.010.

  • Ponting, S.S. & Lee, L. (2022). Building a thematic framework of identity research in hospitality organizations: a systematic literature review approach. International Journal of Contemporary Hospitality Management, 34(8), 3143-3161. Emerald. doi: 10.1108/ijchm-10-2021-1319.

  • Lee, L., Ponting, S.S., Ghosh, A., & Min, H.K. (2022). What is my calling? An exploratory mixed-methods approach to conceptualizing hospitality career calling. International Journal of Contemporary Hospitality Management, 34(8), 2832-2851. Emerald. doi: 10.1108/ijchm-10-2021-1301.

  • Lu, L., Lee, L., Wu, L., & Li, X.R. (2022). Healing the pain: does COVID-19 isolation drive intentions to seek travel and hospitality experiences? JOURNAL of HOSPITALITY MARKETING & MANAGEMENT, 31(5), 620-639. 10.1080/19368623.2022.2029726

  • Lee, L. (2022). Walk A Mile in Their Shoes: Perspective-Taking as an Intervention for Difficult Customer Interactions. JOURNAL of HOSPITALITY & TOURISM RESEARCH, 46(2), 296-319. 10.1177/1096348020986840

  • King, C., Madera, J., Lee, L., Murillo, E., Baum, T., & Solnet, D. (2021). Reimagining attraction and retention of hospitality management talent– A multilevel identity perspective. Journal of Business Research, 136, 251-262. doi: 10.1016/j.jbusres.2021.07.044.

  • Jolly, P.M. & Lee, L. (2021). Silence is not Golden: Motivating Employee Voice through Inclusive Leadership. JOURNAL of HOSPITALITY & TOURISM RESEARCH, 45(6), 1092-1113. 10.1177/1096348020963699

  • Lee, L. & Madera, J.M. (2021). A within-level analysis of the effect of customer-focused perspective-taking on deep acting and customer helping behaviors: The mediating roles of negative affect and empathy. INTERNATIONAL JOURNAL of HOSPITALITY MANAGEMENT, 95. 10.1016/j.ijhm.2021.102907

  • Yu, H., Lee, L., Popa, I., & Madera, J.M. (2021). Should I leave this industry? The role of stress and negative emotions in response to an industry negative work event. International Journal of Hospitality Management, 94, 102843-102843. Elsevier BV. doi: 10.1016/j.ijhm.2020.102843.

  • Yu, H., Lee, L., & Madera, J.M. (2021). Collecting Repeated Data Over Time: Applying Experience Sampling Methodology to the Hospitality Management Context. CORNELL HOSPITALITY QUARTERLY, 62(1), 62-75. 10.1177/1938965520961061

  • Lee, L., Guzzo, R.F., Madera, J.M., & Guchait, P. (2021). Examining Applicant Online Recruitment: The Use of Fictitious Websites in Experimental Studies. CORNELL HOSPITALITY QUARTERLY, 62(1), 76-88. 10.1177/1938965520965223

  • Lee, L., Guchait, P., & Madera, J.M. (2020). Negative affect, deep acting, and customer compensation as responses to customer mistreatment: The effect of customer-based perspective-taking. International Journal of Hospitality Management, 89, 102532-102532. Elsevier BV. doi: 10.1016/j.ijhm.2020.102532.