Graduate Certificate in Conflict Management and Dispute Resolution
Advance your skills in mediating and resolving disagreements in the workplace with the Graduate Certificate in Conflict Management and Dispute Resolution in the Lew Klein College of Media and Communication at Temple University. This 12-credit certificate program provides graduate students with an in-depth understanding of cultural and professional dispute causes and enhances communication, management and conflict resolution techniques.
Though workplace conflicts are common, having a professional who can manage and mitigate the dispute benefits productivity, workflow and the organizational environment. Through the program, students learn to design, examine and utilize conflict management and dispute resolution systems in their various organizations and fields, including industries such as
- higher education and
- the private sector.
The Conflict Management and Dispute Resolution certificate program is held entirely online, making it ideal for conflict specialists, human resource managers, leaders and other working professionals. The online format provides students with easy access to resources, flexibility in submitting assignments, and the ability to communicate with instructors and classmates in a virtual space. And, like these other certificates, courses in this program can count toward the Communication Management MS should you want to pursue a master’s degree.
Program Format & Curriculum
Classes for the Graduate Certificate in Conflict Management and Dispute Resolution are held entirely online and can be completed in one year when taken synchronously. Students enrolled on a part-time basis can take up to two years to complete the program.
The 12-credit, four-course program is comprised of the following classes.
- Conflict Management Processes in the Workplace
- Cross-Cultural Leadership
- Designing Workplace Dispute Systems
- Leadership in Crises and Conflict Management