SUPPORT AND INFORMATION:

--->System information and basic assistance Hours:
Call Computer Services Help Desk 215-204-8000.

--->Technical Support M-F 9am-5pm USA EST:
Call Computer Services Help Desk 215-204-8000.

--->Submit help request at http://tuhelp.temple.edu 24/7 for general Adobe Connect questions or for support requests that can be resolved within 24 hours.

First Steps | Connection Information | Best Practices |Support

Adobe Connect First Steps

What is Adobe Connect ?

Acrobat Connect, formerly known as Macromedia Breeze, is a flexible Web conferencing solution that enables participants to communicate and collaborate through easy-to-access real-time online meeting rooms. From any computer connected to the Internet, facilitators and participants have the ability to meet anyone, anywhere, and at anytime to engage in online classes, meetings, and seminars. In addition, sessions can be easily recorded for 24/7 access. To find out more about Adobe Connect visit the Adobe Connect Website.

How do you want to use Adobe Connect?

Teach a Class, Hold an Event, Training or informal meeting? Please tell us how you want to use Connect. This will help us determine what type of account you'll need.

Adobe Connect Meeting Experience

Visit Adobe's web site to see and experience Connect Meeting.

http://www.adobe.com/products/acrobatconnectpro/demo/

New Accounts

To request a Connect account so you can teach a class or host an event or just have a weeekly meeting with you staff submit a request at http://tuhelp.temple.edu with the following information.

• Full Name:
• Accessnet ID:
• School, College or Unit:
• Department:
• Phone:
• How do you plan to use Adobe Connect? Organizational or Individual/Personal use
• Frequency of use?One time, One Semester or Ongoing
• Brief description of how you plan to use Adobe Connect

Adobe Connect Meeting
Connection Information

1. Test Connect Meeting Connection

Test your computer to make sure that you are set up with all of the tools you will need to participate in a Connect meeting. Visit the following website to run a test

https://breeze.temple.edu/common/help/en/support/meeting_test.htm

2. Log into a Connect Meeting as a registered user (hosts).

a. Go to: http://breeze.temple.edu/

b. Login with your Accessnet userid and password.

c. Click on the “Meetings” tab. The Meeting List page will open. click on the appropriate meeting name from the list. The Meeting Information page will open, you can either choose to view or edit meeting related information or select the “Enter Meeting Room” button to set up the meeting room or begin a meeting.

d. The meeting should immediately load.

3. Log into a Connect Meeting as an unregistered user (Participants, Presenters).

a. Go to the unique meeting URL: http://connect.temple.edu/meeting id
e.g. http://connect.temple.edu/cis55

b. Enter as a Guest by clicking on the “Click to Enter” button on the right half of the screen.

c. Type in the name you want to appear in the Attendee list in the meeting, usually your first and last name. Click the “Enter” button and the meeting should immediately load.

Adobe Connect Meeting
Best Practices

Meeting Setup Tips (For Hosts)

• Optimize Room Bandwidth… - from the Meeting Menu fine tune meeting bandwidth settings to the average connection speed of all Participants.
  (LAN if all users are on campus; DSL if some users are off campus; Modem use may negatively impact and limit meeting success.)
  
  
• Audio Setup Wizard – Make sure to run this wizard from the Meeting Menu for optimizing audio settings before each meeting.
  
  
• Microphone Selection – Use a high-quality microphone/earphone type headset. This type of microphone setup eliminates looping of audio back through the microphone as well as maintains a constant distance of the microphone from a presenter’s mouth.
  
  
• Preload all presentations and supported files to be used in a meeting to the Connect server prior to the meeting.
  
  
• Place Participants on Hold… while preparing the meeting Layouts.
  
  
• Organize Pods from the Pods Menu. Doing so will help manage Pods and their names for convenient meeting management.

Adobe Connect Support

Support and Information Resources

• Help Desk … has the latest information on system status. Events and issues such as the Network or system maintenance, unrelated to Adobe Connect, may affect the use of Connect. It's best to check with the Computer Services Help Desk before troubleshooting. Help Desk telephone 215-204-8000.
  
  
• Technical Support –Connect users must always start with a call to the Help Desk. If the Help Desk cannot resolve your Connect issue the Help Desk consultant will escalate your request to the Connect support team. Connect system administrators and consultants communicate regularly with the Help Desk and are available for orientation, testing, troubleshooting and general assistance Monday through Friday 9:00am to 5:00pm USA Eastern Standard Time. Requests for assistance can also be made 24/7 by sending e-mail to webhelp@temple.edu.

• Communication and Scheduling – To use Adobe Connect for regularly scheduled events, ongoing events meetings or classes/courses or special events please contact webhelp@temple.edu or the Help Desk every semester prior to the semester you intend using Adobe Connect. This way we can be sure resources are available.
  
  
• Web Resources – Adobe Connect support information specific to Temple Connect use is updated on this website regularly. For more support resources visit the Adobe website Connect Learning Center.