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Frequently Asked Questions


Topics

Most Common Employee Questions
General
Active Directory
Listserv/Webmaster
Computer Labs
Mobile Devices
Laptops


Most Common Employee Questions

After you create your TUsecure password, please be aware of
the following:

If you...
Then...
  • log in to the TEMPLE or TU domain on the computer in your office
  • use your TUsecure password.
  • use a mobile device to access your TUmail
  • change the password saved on your mobile device to your new TUsecure password.

    See the Mobile Devices page for more information.
  • use an e-mail client such as Outlook, Thunderbird, Macintosh Mail, etc. to access your TUmail
  • if you configured your mail client to automatically save your password, then change the password in the e-mail client to match your TUsecure password.
  • have an e-mail client running on a computer at a different location (home, office, etc.)
  • make sure to close the e-mail client before you create your TUsecure password.
  • saved your password in a web browser (Internet Explorer, Chrome, Firefox, Safari, etc.) to log in to a Temple University application (such as, ess.temple.edu) with your AccessNet account
  • enter your new TUsecure password when prompted by the application.

Note: For security reasons, saving passwords in your web browser is not recommended.

  • have an @tuhs.temple.edu e-mail account or use any TUHS system
  • do not use your TUsecure password to log in to this account or system.

 

 

 

 

 

 

 

 

 

 

 

 

 


Top


General

How will I know when I need to change my password?

When you log in to a web site that is part of TUsecure, you will be notified that you need to change your password if it has expired. In some cases, you may be informed that your password is invalid.

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Does this over rule any existing policies?

These password requirements are in accordance with the Computer and Network Security Policy (#04.72.12) and the Temple University Computer Usage Policy (#04.71.11). These policies are available for review online at:

http://policies.temple.edu

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What happens if I forget the answers to my security questions?

In this case, please contact the Computer Services Help Desk at 215-204-8000.

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I am a faculty member and am currently on leave. What happens if I don’t change my password by the date specified in the e-mail notification?

When your password expires you will no longer be able to access Temple resources, such as e-mail and the library systems.

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I forgot my password. What do I do?

To reset your password, go to the Account Management web site. Before resetting the password, you will be prompted to answer two out of the three security questions you created.

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Active Directory

What is the Active Directory?

Active Directory is Microsoft’s technology for networking Windows-based computers. A cluster of networked computers in the Active Directory is known as a domain.

The two central Active Directory domains at Temple are called Temple and TU. If you use either domain, you will need to use your TUsecure password to log in.

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Is there anything I should do after I change my password?

After you change your password at the http://accounts.temple.edu web site, if you use the Temple or TU Active Directory domain, you should log off and log back on using the new password. This is particularly relevant if you use a laptop. Laptops keep a cached copy of your password for when you are disconnected from the network. Logging off and back on will synchronize your new password to your Laptop.

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An alert appears in the bottom right corner of my screen that Windows needs my credentials to lock and unlock my computer. What should I do?

If you are logged into the Temple or TU Active Directory domain, you may notice this alert after changing your password at the http://accounts.temple.edu web site. If you see this message, log off and log back on to your computer.

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I am not logged into the Active Directory, but my computer maps to a shared drive that is part of the Temple Active Directory domain. What password should I use to log in?

If you are prompted for a password when accessing the mapped drive, enter your TUsecure password. This is also true if your computer uses the TU Active Directory domain.

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I just changed my password and it was successfully processed. The next day I came in and was locked out of the Active Directory.

If you are trying to connect to the Temple or TU Active Directory domain, you may have local network drive mappings that are not recognizing your new password. To resolve this problem:

1. Go to the http://accounts.temple.edu web site and reset your password by selecting Forgot password or locked-out.

2. For each of your computers, disconnect and reconnect to the network drive(s) using your new credentials.

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Listserv/Webmaster

Will my Listserv password change?

Yes. You will use your new TUsecure password to log in to Listserv.

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Will my webmaster password on develop.temple.edu change?

Yes. You will use your new TUsecure password to log in to Contrbute.

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Will my webmaster password on Dreamweaver change?

Yes. You will use your new TUsecure password to log in to Contrbute.

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Will my webmaster password on Contribute change?

Yes. You will use your new TUsecure password to log in to Contrbute.

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Computer Labs

Will I use my TUsecure password to log in to the computers in Temple's central computer labs?

Yes, you will use your TUsecure password to login to the majority of Temple's computer labs, including the TECH Center and Tuttleman Learning Center.

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Mobile Devices

Do I need to change my password on my mobile device?

In most cases, you will need to change the password on your mobile device. For instructions, please see TUsecure mobile device instructions.

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Laptops

When I took my office laptop home, it still required my old password. Why is this?

Laptops keep a cached copy of your password for when you are disconnected from the network. To avoid this problem, restart your computer after changing your password.

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