Corporate Programs - Certificates

Temple University 's Temple At Work Program offers a number of courses that lead to a certificate in various disciplines. Listed below are some of the more popular certificate programs; however, we can also customize a program to meet your organization's specific needs.

Certificates in Business Basics and Business Plus

The certificate programs Business Basics and Business Plus provide students with an opportunity to gain a solid understanding of basic business concepts and skills and to earn a credential that will help them advance in their careers. In addition, all of the courses in both certificate programs are regular Temple University credit courses and can be applied toward a degree.

Business Basics

This certificate program consists of five required undergraduate courses. It is strongly recommended that students take the courses in the order in which they are listed so that they will build on their knowledge in a useful way. In order to receive the Business Basics Certificate, students must have a grade of C or better in each of the required courses. The certificate will be awarded upon satisfactory completion of all required courses.

Required Courses for Business Basics

Business Plus

The Business Plus Certificate builds on the knowledge gained in Business Basics. Students should take Business Basics courses prior to taking Business Plus courses. This certificate program consists of five required undergraduate courses. It is strongly recommended that students take the courses in the order in which they are listed so that they will build on their knowledge in a useful way. In order to receive the Business Plus Certificate, students must have a grade of C or better in each of the required courses. The certificate will be awarded upon satisfactory completion of all required courses.

Required Courses for Business Plus

Certificate in Customer Service

Being successful at providing great customer service is important to all businesses. Helping customers and managing angry or difficult customers requires special skills and can sometimes be a challenge. The Certificate in Customer Service is comprised of two 8-hour courses: Great Customer Service: What to Say and How to Say It, and Managing the Difficult Customer with Tact and Diplomacy .

Great Customer Service: What to Say and How to Say It - Learn the verbal techniques that ensure that you and your customers (both internal and external) are satisfied every time. Participants will learn: what every customer expects; how to rate your customer service IQ; how to begin and end a transaction (in person or over the phone); how to listen and discover the customer's real needs; how to choose words that show courtesy, concern, and competence; how internal customer service impacts external service; and other helpful information including e-mail etiquette and voice mail dos and don'ts.

Managing the Difficult Customer with Tact and Diplomacy - In this workshop, your staff will learn what makes customers upset, what they want, and how to calm them down. At the same time, participants will learn how to handle personal criticism and compose themselves when they get caught up in the heat of the complaint. Students will learn: unexpected benefits of handling difficult situations well; three common causes of problem situations; steps to insure you fully understand the problem before you try to resolve it; how to respond to outrageous customer comments; ways to control emotions and defensiveness; what to say when the customer is not right; and steps for resolving complaints successfully.

Certificate in Professional Communications

In order to succeed at the managerial or executive level, one must have top-notch communication skills. In this series of classes, we'll teach you and your staff the essentials of interpersonal, written, and presentation communication skills. The small group format gives your employees the opportunity to try out what they've learned and are tailored for each of them to put his or her new skills into practice at your office or in the boardroom from day one. Participants in this certificate program are required to complete four 8-hour courses to be awarded the certificate. They include: Was It Something I said?: Building Your One-to-One Communication Skills; Writing Right: A Grammar, Word Usage, and Punctuation Review; Clear And Effective Writing: The Basics of Good Communication; and Speaking With Confidence: Presentation Skills.

Was It Something I Said?: Building Your One-to-One Communication Skills - This seminar will help you successfully handle various communication styles. Topics include: understanding communications; identifying barriers to effective communication; using the power of non-verbal communication; mastering active listening; giving good, effective criticism; and controlling emotional hot buttons.

Writing Right: A Grammar, Word Usage, and Punctuation Review - This course will teach you the rationale behind grammar rules so you can remember them in a fun, engaging way. You will earn tricks for remembering the basic rules; the worst grammar mistakes and how to avoid them; how to distinguish between commonly confused words; when to change verb tenses; coma, semicolon, and apostrophe usage; and the best reference book to keep on your desk.

Clear And Effective Writing: The Basics of Good Communication - Students will gain the skills and confidence they need to produce high quality documents quickly. Participants will learn: the principles of good writing; expediting the writing process; creating reader-friendly documents; editing for clarity and conciseness; why knowing your audience improves your writing; and making documents more readable through formatting.

Speaking With Confidence: Presentation Skills - This seminar will teach your employees how to become more confident and comfortable in public speaking situations. They will acquire techniques to overcome nervousness and promote relaxation. They will learn the skills of effective speaking: preparation, organization, style, and body language. Participants will develop techniques that allow them to concentrate on the message and their audience in order to build rapport. Your staff will have the opportunity to be videotaped and will receive constructive feedback for monitoring their own progress.

Certificate in Workplace Diversity

This Multicultural Training and Research Institute Certificate teaches participants to leverage diversity to improve individual and team performance, labor relations, profitability and customer satisfaction. The five courses required for this certificate include: Foundations In Diversity; Building Diverse Teams the Emotionally Intelligent Way; Creative Resolutions of Cross-Cultural Conflicts ; Diversity Training: Elements for Successful Outcomes; Manage Diversity: Beyond Awareness to Organizational Change.

Foundations In Diversity - This course teaches participants to start with a practical framework to examine diversity, structures that block its benefits and the legal hazards of exclusion. Learn how varying communication, learning and problem solving styles can be changed from an irritant to an advantage. Understand the impact of identity development on cross-cultural interactions. Identify individual and organizational strengths and needs.

Building Diverse Teams the Emotionally Intelligent Way - This course will teach individuals how to understand the impact of cultures and EQ on group dynamics and how trust and credibility are earned. Learn about critical cultural assumptions and ways to recognize cultural filter. Identify cultural issues in teams, leadership skills for team management, supervisory feedback and performance appraisal.

Creative Resolutions of Cross-Cultural Conflicts - Learn barriers and benefits to conflict resolution, sources of conflict, and analysis of constructive and destructive conflicts. Assess style preferences and behaviors that promote collaboration vs. competition. Prepare for negotiations, interventions, influencing outcomes, and use of conflict to effect change.

Diversity Training: Elements for Successful Outcomes - Assess personal strengths and needs; develop techniques for working with co-trainers. Learn strategies for managing resistance, denial, refusal to engage and other disruptive behaviors. Understand how to handle sensitive topics and personal disclosures. Identify important steps in preparation and follow-up of diversity training.

Manage Diversity: Beyond Awareness to Organizational Change - Review successful workplace diversity models, strategies for linking diversity to strategic planning and human resource systems, cultural audits/analysis, and strategies for overcoming organizational resistance. Explore legal and ethical issues, measurement designs and evaluation tools to ensure program success.

Certificate in Creative Leadership

Learn to unlock your innate potential to become a creative leader, turn obstacles into asset, and motivate yourself and others to achieve. In order to successfully complete the requirements for the certificate, participants must complete the following three courses: Fearless Leadership: Embracing Change; Leveraging Stress; Focused Leadership: Turning Obstacles Into Assets.

Fearless Leadership: Embracing Change - This dynamic seminar will revitalize participants' abilities to envision the future, use mistakes as potential allies, and mine for ideas where you least expect them. It teaches individuals to become the cause rather than the effect of the situations around them.

Leveraging Stress - Learn to distinguish between real and perceived stress, to use your personal resources to contain and train your stressors, and to practice effective time, space, and mind management.

Focused Leadership: Turning Obstacles Into Assets - Discover how refocusing your perceptions can change your situation and produce measurable results. Participants will learn to effectively implement change in their lives, track their progress, and integrate these practices into their daily routine.

Certificate in Professional Meeting Planning

Designed to meet the growing demand for professionally trained meeting planners, the Professional Meeting Planner Certificate program provides 38 hours of seminar style instruction in six required classes. Special topic courses are also offered. The courses are taught by professionals from the Delaware Valley , and the program is endorsed by the Philadelphia Area Chapter of Meeting Professionals International. The courses required for the certificate are: Fundamentals of Meeting Planning; Site inspection and Selection; Budget and Finance for Meeting Planners; Meeting Room Setups and Audiovisuals; Food and Beverage; Negotiations and Contracts. For individual course descriptions please contact us at extserv@temple.edu .

Certificate in Database Management and Design

The certificate program teaches you how to properly design databases and use MS Access and SQL statements to manipulate data. The knowledge gained from this program will allow you to effectively and efficiently work with your data while also eliminating confusion that can lead to lost time and lost data. The six courses (only five of the six are required to complete the requirements for the certificate) included in this certificate program are: Introduction to Microsoft Access; Beyond The Basics: Microsoft Access; Advanced Microsoft Access; Relational Database Design; Introduction to SQL: Fundamentals of Querying; and Visual Basic for Applications: An Introduction.

Introduction to Microsoft Access - Learn the basics of Microsoft Access, a database management system compatible with other Windows products. Learn how to create a data table and practice entering, changing, and deleting data. Try your hand at developing queries to view selected data and developing reports.

Beyond The Basics: Microsoft Access - Learn the key principles of table design and table relationships. Pick up table design techniques, including data validation and indexing. Learn how to design select queries and discover how to enhance form designs by adding calculated fields, combo boxes, and unbound controls. Learn how to customize reports created by Report Wizards.

Advanced Microsoft Access - Learn how to create complex queries and joins, build forms on joined tables, create macros and command buttons, use macros to provide user interaction, and automate tasks.

Relational Database Design - Find out how to correctly design tables for use in relational database application. You will learn how to: identify data as fields, group fields into tables, select key fields, and identify table relationships; identify table problems and apply data normalization techniques to solve them; use referential integrity and other techniques to support the accuracy of data in the database; and use criteria and operators and perform appropriate table joins in queries.

Introduction to SQL: Fundamentals of Querying - In this introduction to the SQL programming language, you will use SQL to query a database. Learn to: define a relational database and identify uses for the SQL language; recognize proper syntax for an SQL statement; use aggregate functions, column aliases, and mathematical expressions in a query statement; use the "where" clause to select specific rows of information; search for specific character strings and numeric data.

Visual Basic for Applications: An Introduction - This course may be taken in lieu of SQL to satisfy the requirements to earn the certificate.

Certificate in Web Site Design

Learn what it takes to make your website stand out from the rest. In this certificate program, you will learn to build a web site from the ground up with HTML, make your site visually engaging with Dreamweaver, and manipulate photo elements using Photoshop. Earn your certificate by completing the following six classes: Introduction to Web Site Design; Dreamweaver 4 Level I; Dreamweaver 4 Level II; Introduction to Adobe Photoshop 6; Adobe Photoshop 6: Web Production; Building Your Web Site: Putting It All Together.

Introduction to Web Site Design - Learn the most powerful and common tags in HTML, the language of the web, and how to build a complete web site. Find out how to include tables in your web pages to control page design. Learn how to use meta tags to help your site's listing on major search engines. Pick up special tips and tricks on adding graphics, scripts, and even applets. Finally, learn how to use the web to educate yourself and stay current on the latest technologies and standards.

Dreamweaver 4 Level I - Build web sites using the premier WYSIWYG web design tool, Macromedia Dreamweaver. This course will cover all the elements of the application and how they can be applied to build basic web pages. Learn to set up a local site, edit HTML, format text, paragraphs, images and tables. Then bring it all together with links and image maps. Receive a preliminary overview of Dynamic HTML.

Dreamweaver 4 Level II - Take your web site design to the next level with Dreamweaver. Learn how to create advanced image-based layouts with tables and frames. Customize your site with style sheets and layers. Automate and customize Dreamweaver to help you get the most out of the latest specifications. Finally, use the site management features to analyze and publicize your site.

Introduction to Adobe Photoshop 6 - Become familiar with Photoshop, today's most popular photo editing software. Use Photoshop's tools and adjustment settings to correct an image. Learn to use layers to separate an image for easy editing. Understand the proper resolution and bit depth needed for offset printing and web site applications. Become familiar with some of the standard and third party filters.

Adobe Photoshop 6- Learn to create graphics for web site using the most popular photograph editing software. Using pixels as the unit of measure, learn to control the resolution and image size of the graphics. Learn the difference between the color modes and adjustment options. The course covers the options and the benefits in using GIF and JPEG file formats. Finally, use the batch processing features of Photoshop to reduce your production time.

Building Your Web Site: Putting It All Together - Learn how to use all your resources to put together the best possible web site. Participants begin by understanding what makes a web site successful. You will examine current sites and see what works well and what doesn't. By using the skills taught in Dreamweaver and Photoshop, along with knowledge of HTML, you'll design a web site in class. While you develop your site, the instructor will be available to advise you and answer any questions. When it is completed, the instructor will critique your site and make recommendations. You will also receive information on testing your page, finding a host for your site, getting your own domain name, and transferring files to the server.

Certificate in Program Editing

This program is designed to recognize competency in proofreading and editing. To earn the certificate, the courses must be taken within a two-year period. The three courses that make up the certificate program include: Career Opportunities as a Proofreader; Editing Like A Pro; and Master Editing Workshop.

Career Opportunities as a Proofreader - Learn the basics of being a good proofreader. Topics covered include: what proofreading is and why it's important, the difference between proofreading and copy editing, proofreading marks, and common proofreading errors.

Editing Like A Pro - This course teaches you how to acquire and evaluate manuscripts; use the nuts and bolts of editing such as copy editing and proofreading marks; make copy clear and concise; fit into the editing process-from raw ideas to finished product; and succeed in editing for online applications.

Master Editing Workshop - In this workshop, your employees will be given assignments and individualized feedback to help sharpen their editing skills. Participants are encouraged to bring their questions plus a recent Associated Press Stylebook, dictionary, and pencils to class. During the course, they will learn to break down complex sentences into manageable pieces; identify and fix passive phrasings, piled modifiers and buried leads; practice their macro editing skills; and participate in role-plays to learn how to work better with authors.