Resources

Contacting the Office of Developmental Programs with Questions or Concerns

Toll-free number (888) 565-9435

In preparation for possible increases in the volume of calls received, enhancements have been made to ODP's Customer Service Line, (888) 565-9435.

To help prepare you, the following is what to expect when you call ODP's Customer Service Line:

This is the initial message:

Welcome to the Office of Developmental Porgrams Customer Service Line. If you are calling about payment of claims, provider enrollment, Home and Community Services Information System (HCSIS) or questions related to the waiver programs, such as service definitions and the services and supports directory, please stay on the line.
For all other calls, please press 1.
Questions for the ODP Claims Solution Hotline, please press 2.
Questions about Provider Enrollment issues, please press 3.
Questions related to HCSIS issues, please press 4.
Questions about Consolidated or Person and Family Directed Services Waiver, including the service definitions and the Supports and Services Directory, please press 5.

Then you will be directed to the appropriate ODP Regional Office:

For Southeastern Pennsylvania, please call (215) 560-2245 For Northeastern Pennsylvania, please call (570) 963-4749 For Central Pennsylvania, please call (717) 772-6507 For Westerm Pennsylvania, please call (412) 565-5144.
After hearing option 5, if you are unsure as to which region to call, please press 1.