The classic investigation of medical errors
The Unity of Mistakes
A Phenomenological Interpretation of Medical Work
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Marianne A. Paget, foreword by Joan Cassell
Marianne Paget's The Unity of Mistakes has long been considered a landmark text on the nature of medical error. Pagetwho herself died because of a medical errorargued that mistakes are an intrinsic part of the clinical process. Encompassing a much wider range of error than the terms "malpractice," "incompetence,"or "negligence" denote, The Unity of Mistakes takes an existential view of medical work in which things go wrong as a matter of course, and probes what Paget called the "complex sorrow"that can result when things do go wrong. This new paperback edition contains a Foreword by Joan Cassell, anthropologist and author of Expected Miracles: Surgeons at Work.
"I began this study when I became aware of the anguish of clinical action and of the moral ambiguity of being a clinician, a person who acts, acts sometimes mistakenly, and, therefore, lives with the experience of being wrong." With this statement, Marianne Paget introduces her study of medical mistakes and their meaning. Using as her "text" in-depth interviews with forty doctors, she explores the subjective experience of physicians who inevitably make mistakes.
Marianne Paget argues that mistakes are an intrinsic feature of medical work which she calls an error-ridden activity. Mistakes involve action and action contains risk. Since medical mistakes put at risk human beings (not just the acted upon but the actors), her concern is with the subtle effects this endemic danger has upon clinical work.
Through close textual analysis, the author examines the ways in which particular actions (which seemed right at the time) are recognized as errors and responded to. Her study encompasses a much wider range of error than the terms "malpractice," "incompetence," or "negligence" denote. She takes an existential view of medical work in which things go wrong as a matter of course and probes what she calls the "complex sorrow" that can result.
"The Unity of Mistakes demonstrates how difficult and common serious mistakes are for physicians, how hard each physician works to avoid mistakes, and yet how limited individual effort is."
"[Paget's] analyses... are acute. She crystallizes the temporal and moral ambiguities of actions that become wrong as they develop, of understandable choices and irreparable harms, of knowing too late. She is careful to separate the often muddled concepts of mistake, fault, negligence, and blame."
"[A] radical, thoughtful, and provocative analysis of a painful area of clinical work...For those who spend their time on the highwire of practice, Paget provides a framework for confronting and comprehending personal failures, and still leaves room to forgive and go on practicing."
"Goes well beyond other work on mistakes...Paget's work illustrates very well the relationship between the characteristics of work and its social organization."
"Pagetís analysis displays her strong talent in uncovering the subtle qualities of the physicianís experience of medical mistakes, her sensitivity in responding to those subtleties on a linguistic level, and her conceptual skill in constructing new terms to reflect them."
"Paget artfully argues that medical mistakes are part of the medical process and, in the end, are inevitable.... Paget's work will serve as a guiding force...This text [should] challenge the thinking of other readers in their research and interactions in the medical world."
Joan Cassell is Research Associate in the department of Anthropology at Washington University in St. Louis, and the author of several books, including Expected Miracles: Surgeons at Work and The Surgeon in the Woman's Body.