Temple Times Online Edition
    September 28, 2006
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Customer Service Week



Customer Service
Helen H. Robinson, director of undergraduate student services for The Fox School of Business and Management, speaks with a student in her office. Advisors are among Temple’s many front-line employees for whom strong customer service skills are imperative.
(Photo by Joseph V. Labolito / University Photography)

Oct. 2–6, the Division of Student Affairs hosts a series of programs to celebrate and explore what customer service means at Temple.

Each day, the division will host a different group of customers/clients, from students to front-line staff members in service offices to housekeeping and maintenance staff members.

Centered around the theme “Customer Service … Taking the Time for You!,” the highlight of the week’s events is a conference for staff on Thursday, Oct. 5, featuring plenary speaker and leading national authority on customer service Neal Raisman.

Client/customer service has been the Universitywide competency for performance development at Temple for three years, and Human Resources organizational development and training staff members will be among the conference presenters.

The conference runs 9:30 a.m.–3 p.m. in room 200 of the Student Center.

A continental breakfast and check-in become available at 9 a.m.

Concurrent workshops will explore specific issues of customer service, how customer service is assessed, and how it is linked to retention and community.

To register, call 215-204-5544.

Betsy Winter




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