Temple Times Online Edition
    MARCH 17, 2005
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Help Desk initiates PC Clinic

In response to the dramatic increase in the number of computers compromised by viruses and spyware, the Help Desk has created a new free consulting service called the PC Clinic. A PC Clinic session consists of a small group of students, faculty or staff who work with an assigned Help Desk consultant to troubleshoot and repair their own computers. By taking an active role in the process, participants learn preventive measures for avoiding similar problems in the future.

The PC Clinic is open to students, faculty and staff by appointment only. To schedule a session, contact the Help Desk at 204-8000.

Filter out unwanted e-mails

Approximately 65 percent of Temple’s incoming mail is classified as spam, a figure similar to the national average. The TUmail spam filters are on the job working to block out this enormous amount of junk mail from reaching your account. While filtering goes on automatically behind the scenes, you can maximize this process by taking advantage of several TUmail options.

If you log in to the TUmail site, you will see a link to the junk mail folder on menu list. Click on this folder and review your messages. You will not only see how much junk mail never reaches your account, but you may also see messages that should not have been filtered out.

If you see a legitimate message:

1. Open the message.

2. Go to the “From” line, click on “This is Not Spam” and then click on OK to accept the default options.

TUmail will add this sender’s e-mail address to your White List and move the message to your Inbox.

Alternatively, the TUmail junk mail filter eliminates most but not all spam from reaching your Inbox. To prevent receiving future messages from a sender:

1. Open the unwanted message in your Inbox.

2. Go to the “From” line, click on “This is Spam,” and then click on OK to accept the default options.

TUmail will then add the sender’s address to your Black List and move the message to the Junk Mail folder.

For additional information on using the various TUmail options, go to www.temple.edu/cs/tumail.

Don’t get hooked by phishers

Along with spam and viruses, a new online danger called phishing has emerged. “Phishers” present themselves as familiar, legitimate businesses in order to first gain your trust and then acquire your personal information.

Phishers send out e-mail messages that look official because they use the stolen logos and mimicked patterns of banks, credit card companies and brokerage firms in an attempt to direct you to their Web site. Once you go to the bogus site, which looks legitimate, you will be asked to enter passwords, credit card or bank account numbers, Social Security numbers or other personal information.

For more information on phishing and ways to protect yourself from this scam technique, go to www.temple.edu/cs/security/phishing.