Temple Times Online Edition
    NOVEMBER 4, 2004
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Update information for the Contact Center

The Contact Center is the main switchboard under the management of the Office of Telecommunications. Each weekday, the center handles approximately 3,500 telephone calls, most of which are requests for directory assistance. To facilitate these requests, it is important to keep the contact information current. In order to do so, the center is requesting assistance from the Temple community.

If your department was created within the past 12 months or if the name of your department has changed, please e-mail the name, address and telephone number to Joanne Turner-Allen, manager of the Contact Center, at turnerj@temple.edu.

The Contact Center appreciates the efforts of the Temple community in helping to keep the directory information up-to-date.

Participate in MyBackpack pilot

Tired of carrying around floppies or Zip disks? If so, check out http://mybackpack.temple.edu.
MyBackpack is a Web-based pilot program that allows you to quickly store files on the go. You can save files to your personal MyBackpack storage space and then retrieve them at home, in computer labs, at work, or anywhere you have a Web connection.

To access the Web site, go to http://mybackpack.temple.edu and log in using your AccessNet user name and password. You can also go to TUportal and click on the MyBackpack tab. Since this is a pilot program, Computer Services would appreciate any comments you have about this resource. A feedback link is located on the MyBackpack site.

Computer certification program offered on campus

Computer Services now offers the Microsoft Office Specialist certification program to Temple students, faculty and staff. This program is an official Microsoft certification that is recognized as the standard for demonstrating skills with the Office suite of products. MOS certification is available for Word, PowerPoint, Excel, Outlook and Access. Since Microsoft charges for the certification, there is a fee of $70 for each exam.

Computer Services conducts training and review sessions for each Microsoft Office application. These sessions enable candidates to prepare for the examinations, which are timed and run approximately 45 minutes. Certification is granted upon the successful completion of exams that require the participant to complete various tasks within a running version of the specific application. Successful completion of an examination provides a valid and reliable measure of technical proficiency and expertise.

Upcoming MOS preparation sessions and tests include Outlook, Word and Excel. Additional details about MOS certification, as well as registration and payment information, is available on the Computer Services Seminar Web site at http://seminars.temple.edu.