Professional Communication


Meeting and Greeting

Meeting new people and building strong relationships is an important component of professional development. It is expected that you will meet and interact with new people (faculty, staff, fellow students, alumni, employers, etc.) on an almost daily basis throughout your time at Temple. Whether you are a shy, quiet individual or an outgoing, people-person, meeting new colleagues and clients can be intimidating. It is important that upon meeting new people, you always exude the same professional demeanor. People will be more willing and likely to want to help you and work with you if you are able to make a lasting positive impression on them. The following are some helpful hints to implement when meeting new people:

Telephone

When possible, it is always best that you meet with someone in person to create a more lasting impression and allow for a stronger connection. However, there are times that faculty, staff, and employers may prefer to speak with you over the phone due to scheduling conflicts. When speaking with a professional on the telephone, it is important that you maintain proper phone presence. Think about how you view someone on the other end of your phone conversations-oftentimes you can tell if they are giving you full attention, you can hear if they are typing or completing another task, you may even be able to tell if they are in a good or bad mood. Remember that people can tell the same information about you! The following are some guidelines to help you participate in courteous phone conversations:

Email and Internet Usage

Contacting people via email has become one of the most common forms of communication. While it is certainly acceptable to connect with faculty, staff, and employers through email, it is important that all of your communication is professional. People may not take you seriously if you are not able to communicate in a professional manner, thus, they may not even consider meeting with you or helping you. It is important to follow several guidelines when sending emails to ensure your professional reputation:

Social Media Etiquette

91% of hiring managers and job recruiters surveyed use social networking sites to screen prospective employees.

69% of job recruiters say they rejected a candidate based on what they saw about them on a social networking site.
- 2011 Mashable Survey

Follow these tips to enhance your online image:

Social media is becoming increasingly more popular among students and professionals alike. The use of FaceBook, Twitter, LinkedIn, etc. allow for interaction among friends, family, faculty, and staff. While social media outlets can be extremely beneficial to your networking abilities, they can also be detrimental to your professional reputation if they are not used in the correct manner. While some social media outlets may be considered for more personal use (i.e. Facebook), it is important to note that faculty, staff, and employers may search for you on these sites. Therefore, if you decide to participate in the various forms of social media, it is essential that you put your best foot forward at all times and continue to present yourself professionally. Following are some guidelines that you should follow to ensure that your social media usage is helping—not hurting—you:

LinkedIn
Facebook
Twitter
Social Media Resources