Billing Policies for Temple University

Temple Announces a New E-Billing Process

Starting summer 2006, all Temple University students will receive their bills electronically.

What are e-bills?

E-bills are online student billing statements that display tuition, fees, financial aid and payments.  E-bills will be available on TUpay, Temple University’s online billing and payment system. 

How does e-billing work?

You will receive an e-mail when your e-bill is available to view and pay in TUpay.  The e-mail will be sent to your official University e-mail account.  If you have authorized other payers in TUpay (such as your company for third-party billing) and they have listed an e-mail address in TUpay, they will also receive e-mail notification when the e-bill is available.

How can I pay my e-bill?

a) Via TUPay:  Payment is accepted by either e-check or credit card; however, you are not required to pay online

E-check is a fast and secure method to electronically pay your e-bill from a checking or savings account.  There is no convenience fee when paying by e-check.

Credit Card: MasterCard, Discover and American Express are accepted.  If you pay by credit card, the TUpay vendor will assess a 2.75% convenience fee. 

b) By mailing a check and bill remittance to our P.O. Box listed on the remittance.

c) In person: cash or checks are accepted at all Temple Bursar Office locations, such at Temple University Ambler.

Can I mail my payment?

Yes.  However, we encourage you to make your payment online. (There is no charge for e-check payments).  If you wish to mail your payment, please print your bill, then detach and include the payment remittance form at the bottom of the bill with your payment.  Write your TU ID on the memo line at the bottom of the check.  Mail the payment to the address indicated on the remittance form.

Does Temple have an installment plan?

Temple offers an Easy Payment Plan in the fall and spring semesters only.

The Easy Payment Plan consists of up to three equal installments during a semester at a cost of $11 per installment.  Tuition must be paid in full by the last installment each semester.  If payments are made by credit card, the convenience fee will also be assessed; however, if payments are made by check or e-check, only the $11 installment fee is charged.  No installment plan is offered for the summer semesters.   For information on Temple’s installment plan, go to:www.temple.edu/bursar/current/makingpayments.htm

What are the benefits of e-billing?

When will e-billing be implemented?

E-billing will begin with summer session 2006 bills.  For the summer semesters only, paper bills and e-bills will be sent concurrently.  Since e-mail is the official means of communication for Temple University, beginning with the Fall 2006 semester (first bill issued in July), only e-bills will be issued.  Paper bills will not be mailed.

How do I access my e-bill?

Log into TUpay (http://tupay.temple.edu/) or log into OWLnet at http://owlnet.temple.edu/ and enter your TUid and pin number or your accessnet username and password (the information you enter to access your Temple e-mail account).  Click on the button on the OWLnet homepage to connect to TUpay to view your bill and/or make a payment.  Once in TUpay, select “View Accounts” from the menu on the left to view your most recent bill. Click on the “PDF Printable Statement” to print a copy of your bill. 

How do authorized payers access my e-bill?

Authorized payers log into TUPay at http://tupay.temple.edu/.  Once in TUpay, select “View Accounts” from the menu on the left to view the most recent bill. Click on the “PDF Printable Statement” to print a copy of the bill.”

How do I authorize my company or others to view and/or pay my e-bill?

In TUpay, select “Authorize Payers” from the menu on the left and complete the requested information to create a user name and password.  Be sure to include an e-mail address to ensure your authorized payer will receive an e-mail when e-bills are available.  Once it is set up, give your authorized payers their username and password. 

What do I do if I forget my pin number?

You can have your pin number re-set within 24 hours by contacting Sylvia McNally at 267.468.8563.

Can I receive a paper bill after Summer II?

No, since e-mail is the official means of communication for Temple University, only e-bills will be issued.

How do I print a copy of my bill?

In TUpay, select “View Accounts” from the menu on the left to view your most recent bill. Click on the “PDF Printable Statement” to print a copy of your bill.”

How can I get a copy of my bill for my employer or sponsor?

You have two options:

Print the bill and mail it to your employer or sponsor. 

Designate your employer or sponsor as an authorized payer. (This can only be done if your company accepts third party billing).  Include their e-mail address, and they will receive an e-mail notification when the bill is available for viewing, printing and/or paying. 

Can I wait until the end of the semester to pay my bill?

No.  Temple University expects payment in full for the course you are taking.  Generally your bill will be due within 10 days of your e-bill being sent to you.

How do I activate my Temple email account?

Please click   here.   Or go to:  https://accounts.temple.edu   and click on the link at the bottom of the page (where it says: All other students can activate an account 24 hours after registering for classes by clicking here. )  You must be registered at least 24 hours before establishing a Temple email account.

Can I use my personal email or work email address instead of a Temple email account?

No.  You must have a Temple email account to access your University bill.  However, you can forward your Temple email account to either your work or personal email, so you don’t have to keep checking your Temple email for your bill.  Just follow the directions on Temple’s email for doing this.

When are late fees imposed?

If you register after a class has officially begun, the University will automatically assess a $50.00 late fee.  Sorry, but the QA/RA Office is unable to delete these fees.  Please make sure you register early to avoid paying a late fee.

How late may I drop a class and still get a complete refund?

If you are taking a weeknight class, you must drop BEFORE the third class meeting to receive a complete refund.

If you are taking a weekend class, you must drop BEFORE the second class meeting to receive a complete refund.

Sorry, but if you drop after these dates, you will not receive a refund for tuition and the University will continue to send you bills for the semester.

Please make sure you call the QA/RA Office if you drop a course.  If you simply sign the back of your bill, the drop may not be processed and you will be responsible for payment in full.  When you call the QA/RA Office, we will verify that you have been officially dropped, and we will also send you a confirmation in the mail.