MSOM  507  --  Total Quality Management
Professor John Grandzol
215.204.5076

This course is taught as a videoconference course!

This course looks at the three major areas of Total Quality Management (TQM), based on the Deming philosophy, are covered with a focus on how to implement the approach in various types of businesses.  The first area covers the managerial and behavioral issues.  The second introduces the seven tools of problems solving and the use of teams.  The third introduces the statistical managerial thinking, leading to control and design of experiments.