FAQ

General Information

Is tutoring free?
Yes, tutoring is free to all Temple students with a valid Temple I.D. that must be presented at time of entry.

Do I have to make an appointment?
No, the MSRC does not require students to make an appointment. We operate on a walk-in basis, first come first serve. Students are welcome to visit the MSRC during the hours of operation.

What classes can I get help in?
The MSRC offers services to students enrolled in most science, mathematics, statistics or other quantitative-based courses. For a complete list please visit our Courses Served page.

I don't attend Temple University. Can I use the MSRC?
The MSRC is a service that is mainly intended for Temple University students. However, non-Temple students are welcome to come to the MSRC with the knowledge that priority will be given to Temple students. This is especially the case during peak hours or times of the semester.

How to Use the Lab

What are the policies for using the lab?
Our Tutoring Lab Usage Policy addresses most issues and/or questions you may have. Following these policies is essential for a successful tutoring visit.

I haven't been to class in a week. Can you help me?
The purpose of the MSRC is to act as a supplement to material learned in the classroom. If a student misses a substantial amount of class time, it is in his/her best interest to first contact the professor to make-up missed work. The center is most beneficial when the student has made efforts to stay on top of their coursework.

What should I do if a teacher covered a chapter in class this week and I don't understand?
MSRC tutors are most helpful when the student has read the required material and attempted the assigned homework problems prior to sitting down with the tutor. It's also helpful if the student marks specific problems or topics that they would like the tutor to address.

I have a test coming up. When should I come in for help?
Students should come in to the MSRC throughout the semester as they have questions. It is not in the best interest of the student or the tutor to come in at the last minute. The days prior to an exam, the student should be reviewing material, not learning new material. Also, around exam times, the MSRC tends to get very busy, which limits the tutors' time with each student.

My teacher gave a take-home test. Can I get help from a tutor?
No, MSRC policy does not permit tutors to complete any problems that will be graded by an instructor. The tutor can offer assistance by demonstrating the methods used in a similar problem.

I have only one, quick question or I am in a hurry. Do I have to be put on the wait list for a tutor?
The MSRC functions on a 'waitlist' basis when it comes to tutoring. It is the fairest way to treat students on a walk-in basis set-up. A student asking a tutor for assistance while others are waiting is unacceptable, regardless of the rush the student may be in or how quick of a question he/she may have.

Can I request a specific tutor?
Yes, a student can request a tutor; however, he/she may have to wait for the tutor to become available. The tutor will not be permitted to stop working with other students to help you.

Additional Questions

Who do I see if I have a problem with my instructor?
Various academic units have an ombudsperson(s) to act as liaison between students and faculty should a problem arise.  For the School of Business, visit http://www.sbm.temple.edu/advising/ombuds.html. For courses within the College of Science & Technology, visit http://www.temple.edu/cst/advising/sao/.

What if I have a question that was not answered here?
Our Tutoring Lab Usage Policy addresses most issues and/or questions you may have. If your question is not answered within our policy, email us, ask the Knowledge Base, or stop by the tutoring lab to talk to a Tutoring Lab Supervisor.