Frequently Asked Questions



What training programs are offered and when?

The Human Resources Department has a wide variety of courses offered throughout the year. We schedule competency-based programs on a variety of topics, including Career Planning, Human Resources Processes, Procedures and Systems, Financial Planning, Supervisory, Management and Leadership Development, Professional Development and others. For course descriptions, click here. If you do not see the course you need, call us or send us an e-mail. We'd be glad to hear your suggestions. To see a list of other training resources at Temple University, visit

How do I register for a training program?

Simply obtain your supervisor's approval, complete the on-line registration process, and await an electronic confirmation. A reminder notice will be sent to you via email.  If you experience difficulties, please contact Eric Brunner at 7-2218.

How do I schedule a training program for my department?

If you are a unit head and would like a program tailored and delivered to your entire staff as a group, please contact us and we will meet with you to schedule or even design a course that is just right for you and your staff.   We can also administer and interpret the Myers-Briggs Type Indicator to individuals and groups.

Any ideas on how to help me really utilize the information I’ve learned in a training program when I return to my work area?

Review course materials, set developmental goals, practice, practice, practice and by all means, keep the proper attitude. Figure out what it is that you need in your life to help you maintain and practice your skills, then make sure that those things are in your life as reminders.  Include your supervisor and co-workers in your development process and solicit feedback regularly to assess your growth. 

What is Learning & Development and how is it different from training?

Learning & Development (L & D) involves analyzing a situation and making recommendations on how to improve a work unit’s functioning.  Sometimes an L & D intervention may involve a training program but may also include coaching, mentoring, process analysis, mediation and meeting/retreat planning and facilitation.    

I feel I could benefit from one-on-one coaching,  Can you help?

We'll do our best. We'll be glad to meet with you and other people in your work unit if appropriate to help you perform at your best.  The Myers-Briggs Type Indicator is als
o used as an assessment tool to support individual coaching activities. 

How do I become a trainer and can I conduct training for the Human
Resources Department?

While there is no required path to becoming a trainer or group facilitator, we recommend you take coursework in the Adult and Organizational Development Department of the College of Education, attend Human Resources’ “Presentations With Pizzazz” certificate program and seek opportunities within your department to hone your teaching/training skills on a topic of personal or professional interest.  If you already have some experience training or giving presentations and you’d like to fine-tune your skills while sharing your knowledge with others, please contact Eric Brunner at 7-2218 or at


Ask HR: Situations, Solutions and Training Recommendations

My boss continually belittles me publicly and rarely provides positive feedback.  I don't feel valued or appreciated.  Any ideas?

Believe it or not but you have choices.  It is always difficult in a situation in which we feel we’re being put down to stop and attempt to analyze the situation.  However, without careful and thoughtful analysis, our responses tend to be reactive, defensive, and most often inappropriate.

Ask: Is your boss’ behavior directed only to you or does the boss treat everyone in the same disrespectful way?  Does your boss react badly at fairly predictable times and circumstances (i.e., deadlines, Fridays, after being reprimanded by his/her boss)?  Was your boss dissatisfied with others and you were an easy target?  Does your boss appear aware of the impact of his/her behavior on others?

Regardless of the cause, you have a right to be treated professionally.  Take time to address your own anger before approaching your boss.  If you have a strong relationship with your boss, wait until your boss is in a positive mood and tell the boss how you feel about the communication situation.  For example, “I felt badly yesterday when you ….  It  was difficult for me to value your feedback and to feel good about the things I believe I do well.”  Then ask your boss, “Do you have any thoughts related to this incident and my reaction to it?  Any suggestions for when this occurs?”  This gives the boss a chance to be less on the defense.  Finally, encourage an agreement on how each of you will handle the situation differently in the future.

If your relationship with your boss is not strong, observe how others successfully handle your boss.  Be careful if you are soliciting someone else’s advice; avoid starting rumors or being perceived as someone with a lot of gripes. 

In any case, be consistent and in control of yourself.  Everyone has different communication and interaction styles and working with others requires that we understand and accept behaviors that may be different from our own.  However, there are limits.  If the behaviors are based on stereotypic and biased behaviors that are discriminatory, Temple University is obligated to protect you.

Recommended HR Training Programs

  • Working With People: Interpersonal Relations Certificate Program
  • “Was It Something I Said:” Communication Certificate Program
  • Workplace Professionalism

I understand that networking is important at work, but I am fairly introverted.  Any ideas?

Relationships and networking are important in work settings, however, knowing who you are and being comfortable with yourself are also extremely valuable.  Identify and develop your own skills and interpersonal style and then get to know people your way.  For example, volunteer to be on committees that interest you.  This gives you the opportunity to meet people in an arena you are comfortable.

Establish small goals for yourself.  Sometimes saying “Hello” is an important first step.

Remember, who you know is important, but so is what you know.  Become an expert or at least a very knowledgeable person in an area important to the department and readily share your knowledge (careful, avoid sounding like a know-it-all).

You may benefit from sharing information in writing, i.e., articles, e-mails, etc. which will benefit others.

Identify one person who seems to be well connected and try to build a relationship with that person.  You will find that this will lead to relationships with other people whom that person knows.

Most importantly – ask yourself – “what is my goal?”  Your answer should set the direction for your path.

Recommended HR Training Programs

  • Working With People: Interpersonal Relations Certificate Program

I just can’t seem to get or stay organized.  It is getting to the point where I don’t think I have time to breathe.  Help!

Recognize that you are not alone. The goal of organization should be retrieving information not storage of the information.  If you spend all of your time organizing stuff that you already organized, then re-evaluate your goals.  Look at how you retrieve information.  Do you need things to be visible?  Color-coded?  Get rid of temporary piles.  Do you really need all that stuff that you have cluttering your area?  Some people love “To do” lists.  The trick is remembering to do your to do’s.  Make time each day to 1) organize your day, 2) file and put away things, 3) take a moment to relax.  Take a course or two on time management techniques. They’re free!


Recommended HR Training Programs

  • Organizing With Style


My stress level is through the roof.  It seems as if no one believes in cooperation any more.  Any ideas before I hurt myself?

Give yourself a pat on the back for recognizing that you are experiencing a great deal of stress.  That’s the first step in being able to “de-stress” and taking responsibility for your stress level.

Make sure you are taking care of yourself.  Watch you diet.  Allow yourself time to relax.  Look into stress reduction techniques.  Deep breathing, sensory stimulation (smells, sounds, etc.), massage, exercise, whatever works for you.

Look at your own communication style.  Do you stress yourself out?  Are you snapping at those around you?  How can you best get support from the people around you?  Do people want to help or cooperate with you?  Why not?  Do you cooperate with others?

Be as organized as possible.  Are your expectations realistic for yourself and for others?  If you think so, do others think so?  Do other people even know your expectations for them?  Are you doing tasks the hard way?  Could technology help?  Are there any shortcuts that you could learn? Develop and work towards goals Practice positive self-talk, “I can do this, I can handle this, etc.”  Then, practice what you preach.

Recommended HR Training Programs

  • Working With People: Interpersonal Relations Certificate Program


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