Employee Assistance Program (EAP) Enhancements


All Temple University full-time faculty and staff have access to the Employee Assistance Program (EAP) through Ceridian LifeWorks. In addition to the 24-hour counseling services, the EAP provides web based resources on a wide range of issues, including parenting, finance, stress management, legal, emotional well-being, and health. Effective April 1, 2008 Ceridian expanded their services to include additional options under their WorkLife Services Program.

The EAP already offers services such as an on-line locator tool for help in the areas of parenting, child care and elder care. The newly expanded WorkLife program will go further than directory listings. Based on an employee’s stated needs and criteria, Ceridian will perform personalized searches and find referrals that match individual employee objectives. Ceridian will then confirm that openings exist in a particular program.

These expanded individualized services are available in the following areas:

Parenting and Child Care

Ceridian will locate resources for parenting and child care needs, including referrals to programs with confirmed openings for the following:

  • Family day care
  • Special needs programs
  • Day care centers
  • Summer camp
  • Nanny services
  • Adoption agencies
  • Before and after school programs

Caring for Older Adults

Ceridian will do research and confirm referrals for:

  • In-home services
  • Options for living arrangements
  • Household assistance
  • Retirement communities
  • Subsidized housing
  • Federally-funded programs
  • Hospice services

Ceridian will provide guidance on the aging process and caring for an elder relative.


Based on individual needs, Ceridian will provide assistance with locating schools including elementary schools, private schools, special needs programs, vocational schools, and colleges. They can provide active guidance with:

  • Help with homework
  • Speaking with teachers
  • Preparing and applying to colleges
  • Accommodating special needs
  • Understanding how financial aid and scholarships work

Disability Resources

Ceridian will work with an individual to determine what the disability is. They can provide information regarding:

  • Caregiver support
  • Support group and medical providers
  • Independent living options
  • Vocational rehabilitation facilities
  • Special needs programs
  • Specialty organizations

Everyday Life Issues

Ceridian will do the research and refer or make recommendations on a variety of issues dealing with normal everyday situations such as:

  • Home remodeling/maintenance
  • House and car buying
  • Appliance repair
  • Purchase of a big ticket item
  • Apartment searches
  • Pet care resources
  • Relocation assistance
  • Community resources

The EAP can be contacted 24 hours a day at 1-888-267-8126 or at www.lifeworks.com. The website user id is temple and the password is eap.


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