Temple University Diamond Dollars
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Rules & Regulations

Temple University shall provide each member of the University community with a University ID Card that identifies the cardholder by picture, name and function. The University ID Card is the property of Temple University and must be surrendered upon demand or when the relationship for which the card was issued is no longer in effect.

The University ID Card shall set forth access levels and/or access restrictions either visibly or through encoding devices on or embedded within the ID Card.

Gift Cards of any kind cannot be purchased from any vendor with Diamond Dollars.

Improper Use of ID Cards

The cardholder shall be subject to disciplinary and/or criminal or civil action for:
  • Any use of or attempted use of the University ID card for purposes other than that intended.
  • Any use of or attempted use of the University ID card by any individual other than the cardholder.
  • Permitting the University ID Card issued to him/her to be used by another individual.
  • Failure to fully and truthfully report the circumstances pertaining to a lost, stolen or damaged ID Card.
  • Failure to appear and truthfully and fully testify at any criminal or disciplinary actions which may result from the report of a lost or stolen ID Card.

Reporting Lost or Stolen Cards

Lost or stolen cards must be reported to authorities immediately upon discovery of the loss or theft.

Lost or stolen University ID Cards should be reported to the following authorities:

  • Diamond Dollars Office (During posted business hours.) 215-204-3140.
  • Temple University Police. (At all times) 215-204-1234.
  • Local police agencies when the loss or theft is believed to have occurred off campus

Please see Liability section below for other cardholder responsibilities.

Withdrawals / Refunds

Diamond Dollars may be used at any time so long as the individual cardholder maintains an affiliation with the University. Withdrawals will not normally be made to individuals who are or are expected to maintain an affiliation with the University. When an individual, either voluntarily or involuntarily ceases to maintain a University affiliation he/she must submit a written request for closure to the Diamond Dollar Office.

Diamond Dollars balances for students will be applied to the student's tuition account and refund checks will be mailed to the student's address of record.

There is a $10 minimum for all account closeouts. The university will not process refunds for less than that amount.

Diamond Dollars balances for employees will be applied to the employees payroll account and issued as a part of the employees final payroll check.

Refunds involving individual purchases should be discussed with the originating merchant. Each merchant has the ability to process their own refunds for customers.

Deposits

Tuition Billing:  Diamond Dollars account holders will be permitted to place a maximum of $1,000 per semester into their Diamond Dollars account via billing to their tuition account.  Diamond Dollars reserves the right to refuse any tuition billing request if the account holder is not in good financial standing with the university.  These funds CANNOT be used to PAY TUITION. This feature is NOT available at ALL times, but ONLY at the beginning of Fall and Spring Semesters.

Checks:  The maximum dollar amount for a check deposit is $1,000.  Account holders wishing to deposit in excess of this amount must visit our website to process an e-check deposit.

Credit Cards:  The maximum amount for web deposits made through credit card will be $1,500.

Multiple Deposits:  If multiple deposits are made to the same cardholder account, Diamond Dollars reserves the right to "hold" subsequent deposit funds until the initial deposit has been confirmed.  Credit card deposits typically take 3-7 days to process, while hand written checks take 10-17 days to clear.

Liability

Individual cardholders are responsible for the safe keeping of his/her University ID Card. It is the responsibility of the individual cardholder to report any lost or stolen cards immediately upon discovery of the loss or theft. Individual cardholders shall not be liable for any expenditures made with his/her card once the card has been reported as lost or stolen to the proper authorities. Liability shall be limited to $50 for any card properly reported as lost or stolen. Written documentation of the theft or loss must be submitted to both the Temple University Police and the Diamond Dollar office to be relieved of any liability for loss. Where applicable, documentation must include copies of reports to local police.

Departmental Cards

Diamond Dollars issues cards that can be used by departments at their request. The cardholders must complete a Diamond Dollars Cardholder Agreement and follow all university policies pertaining to their use. Diamond Dollar policies and procedures are included here. Monthly statements must be reviewed by the cardholder and approved by a dean, director or budget unit head.

Replacing Lost, Stolen or Damaged Cards

On the main campus, you must come to the Diamond Dollars Office for replacement of your OWLcard. The fee for replacing a lost, stolen or intentionally damaged card is $20. You can pay your fee with cash, Diamond Dollars or bill your tuition. All ID Cards must be reactivated in person at the Diamond Dollars Office or via the secure website.

Replacement cards are also issued on the Ambler Campus and Health Sciences Center.

Non-Negotiable Payments (Returned Checks, Money Orders or Credit Card payments, etc.)

Any items used to fund Diamond Dollar accounts which are returned as non-negotiable (i.e. insufficient funds, account closed, exceeding credit limits, etc.) will be assessed a processing fee of $25.00 plus any charges levied by the financial institution. Charges plus the face value of the transaction will be charged to the individual's Diamond Dollar account.

Inactive Accounts

Diamond Dollars accounts showing no cardholder activity during the previous twelve-month (12) period are considered inactive.  Inactive accounts will be assessed an annual $25 inactivity charge.  A notice of inactive account status for balances in excess of $100 will be sent to account holders at their last known address.

Error Resolution

Any requests for adjustments must be made in writing to the Diamond Dollars Office within 30 days of the transaction date. Requests for adjustments to accounts must be accompanied by sufficient documentation (receipts, cancelled checks, etc.) to allow for research and resolution. The Diamond Dollar Office will respond within five (5) working days of receipt of the written request and documentation.

 

Any questions, problems or comments can be directed to ddollars@temple.edu .