The Office of Telecommunications offers voice mail service to faculty and staff members of the Temple Community. Voice mail systems provide for more efficient and effective communication. Please note that there are no set-up or monthly charges for voice mail services.
The Office of Telecommunications can assist you with the following voice mail needs:
Got a question? The Frequently Asked Questions Web site offers answers to a variety of questions about voice mail.
Single user voice mailboxes are associated with individual direct telephone extensions. To apply for a voice mailbox, please complete a Voice Mail Application. You can submit your application electronically as well as by mail or fax to Voice Mail Services. Please be sure to complete the entire application.
Note: In order to access the electronic Voice Mail Application, you must log in with your AccessNet username and password.
After your request has been processed, you need to complete the initialization process. Initialization places the voice mailbox on Temple's Voice Processing system. Upon initialization, you can create a personal password. In addition, you can record personal greetings to alert callers that you are away from your phone or are currently on the line.
Extension or multiple-user voice mailboxes are associated with the assignment of several persons to one telephone extension. To apply for an extension voice mailbox, please complete a Voice Mail Application, leaving the first and last name fields blank for the intended users. In a memo, include a list of sub-mailbox user names. You can mail or fax the application and memo to Voice Mail Services.
Note: Extension/multiple-user mailbox requests must be mailed or faxed to Voice Mail Services. They cannot be applied for electronically.
After the request has been processed, you need to complete the initialization process. Initialization places the voice mailbox on Temple's Voice Processing system. Upon initialization, you can create a personal password. You can also record personal greetings to alert callers that you are away from your phone or are currently on the line.
Enhanced call processing
A virtual or fictitious voice mailbox is a personal mailbox that is not connected to a direct telephone line. Instead, fictitious mailboxes are assigned a seven-digit mailbox number and facilitate providing information only messages as well as principal-agent communication.
To apply for a virtual mailbox, please send a completed voice mail application (Word or PDF) to Voice Mail Services. Please note in the "telephone extension" field that the request is for a fictitious mailbox.
Note: Virtual voice mailbox requests must be mailed or faxed to Voice Mail Services. They cannot be applied for electronically.
A zero out point is required for all Temple departments. This is the extension to which calls are routed in the event of an emergency. Your zero-out point should be an employee within your department who does not have a voice mailbox, such as a secretary or receptionist.
For a voice mailbox to be created, the departmental zero-out point needs to be on the application. If a zero-out point has not been created for your department, you need to request one. To request a zero-out point, please mail or fax a memo containing your contact information, department, a description of your request, and the appropriate authorizing signature to Voice Mail Services.
Voice Mail Services is also available to meet a variety of voice processing needs, such as moving and deleting voice mailboxes and resetting forgotten passwords. To request any of these services, send a memo to Voice Mail Services. In your memo, please include the appropriate signature for approval.
If you are submitting a request to move a voice mailbox to a different telephone extension, please include the following information:
If you are submitting a request to delete a voice mailbox, please include the following information:
If you are submitting a request to reset your password, please provide the following information:
Please direct any other voice processing concerns to Voice Mail Services.
Voice Mail Services also offers an additional feature--'listen only' or information messages. These messages are often used after hours. A message can be created and placed onto the Voice Mail system to give information to callers without providing the option of interacting with the message. There are no setup or monthly charges for this service.
To request a listen only message, please send a memo to Voice Mail Services. In your memo, please include the appropriate signature for approval.
Your request should include the following information:
After the Office of Telecommunications creates your voice mailbox, you need to initialize the mailbox for it to be placed on the system. Please note that you must initialize your mailbox within two weeks after it is created in order to avoid deletion and a reissue fee.
Initializing your voice mailbox
Before you initialize your mailbox, please set aside a few minutes to create your password and personalized greeting. Note that passwords may be 6 to 15 digits in length. Please do not begin with a zero or use sequential numbers in your password.
To initialize your voice mailbox, do the following:
Confirming initialization or retrieving your voicemail messages
To confirm your voice mailbox initialization or to retrieve your messages, perform the following:
A few things to remember