Voice Mail

Note: Virtual voice mailbox requests must be mailed or faxed to Voice Mail Services. They cannot be applied for electronically.

Zero-out point

A zero out point is required for all Temple departments. This is the extension to which calls are routed in the event of an emergency. Your zero-out point should be an employee within your department who does not have a voice mailbox, such as a secretary or receptionist.

For a voice mailbox to be created, the departmental zero-out point needs to be on the application. If a zero-out point has not been created for your department, you need to request one. To request a zero-out point, please mail or fax a memo containing your contact information, department, a description of your request, and the appropriate authorizing signature to Voice Mail Services.

Deletions, transfers, and other voice processing concerns

Voice Mail Services is also available to meet a variety of voice processing needs, such as moving and deleting voice mailboxes and resetting forgotten passwords. To request any of these services, send a memo to Voice Mail Services. In your memo, please include the appropriate signature for approval.

If you are submitting a request to move a voice mailbox to a different telephone extension, please include the following information:

• user name

• old telephone extension

• new telephone extension

If you are submitting a request to delete a voice mailbox, please include the following information:

• user name

• telephone extension

• the telephone extension to which calls to that number should be forwarded

If you are submitting a request to reset your password, please provide the following information:

• user name

• telephone extension

Please direct any other voice processing concerns to Voice Mail Services.

Listen only/information messages

Voice Mail Services also offers an additional feature--'listen only' or information messages. These messages are often used after hours. A message can be created and placed onto the Voice Mail system to give information to callers without providing the option of interacting with the message. There are no setup or monthly charges for this service.

To request a listen only message, please send a memo to Voice Mail Services. In your memo, please include the appropriate signature for approval.

Your request should include the following information:

• Contact information and department

• Extension to which the listen only message will be applied

• Outline of what information the message will contain

Activating your voice mailbox

After the Office of Telecommunications creates your voice mailbox, you need to initialize the mailbox for it to be placed on the system. Please note that you must initialize your mailbox within two weeks after it is created in order to avoid deletion and a reissue fee.

Initializing your voice mailbox

Before you initialize your mailbox, please set aside a few minutes to create your password and personalized greeting. Note that passwords may be 6 to 15 digits in length. Please do not begin with a zero or use sequential numbers in your password.

To initialize your voice mailbox, do the following:

1. Press 1-9595 (or 204-9595 from locations off campus) on your touch pad. You will hear "Welcome to Temple's Voice Processing System. If you are a subscriber…press the pound sign."

2. Press the pound sign (#) on your touch pad.

3. Enter your mailbox number, which is your 5-digit telephone extension.

• At Main Campus, your mailbox number is prefaced by 204 or 1.

• At Health Sciences Campus, your mailbox number is prefaced with 707 or 2.

• At Ambler Campus, your mailbox number is prefaced by 283 or 3.

4. The tutorial will start - "Hello, this voice message system can help increase your communications efficiency …" Enter the six digit temporary password provided above.

5. Enter your personal password.

6. Record your last name and then your first name into the headset.

7. Record your greeting.

Note: Remember to press option 2 to record the mandatory personal greeting and not the standard automated greeting. The standard computer greeting is not within University recommendations and, if chosen, will disqualify the activation of your voice mailbox.

8. Listen to the entire tutorial. If you need to exit from your mailbox, press the star (*) key. The star key will take you back one menu at a time until you hear "Goodbye."

Confirming initialization or retrieving your voicemail messages

To confirm your voice mailbox initialization or to retrieve your messages, perform the following:

• From your desk phone:
  1. Use the shortcut by pressing *5.
  2. After you hear your name, enter your password.

• From a campus phone:
  1. Dial 1-9595.
  2. After your hear the welcome message, press the pound key (#).
  3. Enter your 5-digit mailbox number.
  4. After you hear your name, enter your password.

• From an off-campus phone:
  1. Dial 215 204-9595 to access the system.
  2. After your hear the welcome message, press the pound (#) sign.
  3. Enter your 5-digit mailbox number.
  4. After you hear your name, enter your password.

A few things to remember

• Do not forward your extension to an extension without voice mail. Calls will be lost. The reverse is also true--forwarding an extension without voice mail into an extension with voice mail will exit calls from the system, again resulting in lost calls.

• After you leave a message, press the pound (#) key to complete your message. If you do not do this, your message will be considered "unfinished" and may be kept in queue and delayed from reaching its destination.

Updated 01/04/2008