If you wish to apply for telephone and Internet service during your stay this summer at Temple, please contact your program coordinator.

Note: To activate telephone and Internet service, payment is required in advance.

Rates

The following table includes the telephone and Internet service rates for June, July, and August.

Billing

Billing for telephone and Internet service will be handled by University Housing, Summer Conference Program.

Local, long distance, and international calling

A calling card must be used to make all outgoing calls. Calling cards in various denominations can be purchased at the 7-Eleven on Main Campus at 1900 Liacouras Walk.

To place a call, dial 9 + 1 and then follow the instructions on the calling card.

Telephone equipment

Students are required to bring a true touch tone telephone, not a pulse telephone. Cordless telephones are not compatible with Temple's telephone system, therefore, we do not recommend using them.

Jack locations

Each room is equipped with telephone and Internet jacks. Telephone jacks are white; Internet jacks are red. The following table identifies the jack location for each residential facility.

Note: Your housing assignment bed number corresponds to your telephone number.

The following table identifies the bed number and the bedroom assignments for the residential facilities.

Telephone lines

Each attendee will have his/her own telephone number. When you arrive on campus, depress #*113 from your telephone to obtain your telephone number.

Placing a call:

• To place an outside call:
  1. Lift handset.
      You will receive internal dial tone.
  2. Press 9.
      You will receive external dial tone.
  3. Dial 1 + Area Code + telephone number.

• To place an on-campus call:
  1. Dial the campus prefix code:
         --Main Campus: 1
         --Residence Halls: 8
         --Ambler Campus: 3
  2. Dial the last four digits of the number.

• To place a long distance or international call:
  1. Dial 9 + 1.
  2. Follow the calling card instructions.

Transferring a call to an on-campus telephone number:

1. Press *1.
2. Dial the campus prefix code.
3. Dial the telephone number.

Activating call waiting:

1. Depress switchhook.
    Enter repeats three times followed by the
    dial tone.
2. Press *4.
    The present call is held and dial tone
    is returned.
3. Replace handset.
    The second call will ring on your phone
    and you can lift the handset.

Alternating between calls:

1. Depress the switchhook.
    “Enter” is repeated 3 times followed by
    dialtone.
2. Press *4.

Reporting a problem

If you have a problem with your telephone service, please try the following troubleshooting tips:

1. Be sure you are using a true touch tone telephone.
2. Unplug the telephone that is not working properly.
3. Plug a different telephone into the jack.
4. If the problem continues with a different telephone,
    call 4-HELP.

If you have a problem with your Internet service, call the Computer Services Help Desk at 1-8000.

Disconnecting service

Your telephone and service will be disconnected the day after the program ends.

Questions

If you have any questions about telephone or Internet services at Temple University, please contact one of the following telephone services representatives:

Sandy McNeil
215-204-0660
Sondra.McNeil@temple.edu

Joanne B. Brogden
215-204-7701
joanne.brogden@temple.edu

(Updated 07/12/2007)