Generally, two jacks are available in each bedroom, with the exception of Beech Hall. The jack location for each residential facility is listed in the following table.
The Office of Telecommunications does not lease or sell telephones. Students are responsible for supplying their own phone. Temple University's telephone system is compatible with true touch-tone telephones only.
Note: Rotary, pulse tone and portable phones are not compatible with the system and will not function properly.
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Placing a Call
To place an outside call:
· Lift handset.
You will receive internal dial tone.
· Dial 9 + 1 and then follow the instructions on your calling card.
To place a call within the campus:
This system allows you to dial any number within the five campuses without incurring a charge. This is done by dialing a five digit number. Each campus has its own prefix code. Prefix codes for each campus are listed below.
Main Campus & TUCC offices
1 + the last four digits of the number
Main Campus Residences
8 + the last four digits of the number
Health Sciences Campus
2 + the last four digits of the number
Ambler Campus
3 + the last four digits of the number
Tyler Campus
4 + the last four digits of the number
To place an international call:
Dial 9 + 011 and then follow the instructions on your calling card.
To place a call using a credit card:
Dial 9 and then follow the instructions on your calling card.
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While engaged in conversation, you may hear 1 or 2 short rings through the handset. These are call-waiting tones and indicate that a call is waiting to be answered.
To activate call waiting:
· Depress the switchhook/flash button.
“Enter” is repeated 3 times followed by dial tone.
· Depress *4.
The present call is held and dial tone is returned.
· Replace the handset.
The second call will ring.
To alternate between calls:
· Depress the switchhook/flash button.
“Enter” is repeated 3 times followed by dial tone.
· Depress *4.
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Conference Calls
A conference call allows up to three parties to be joined on one call. At least one system user must remain in the conference for the call to continue.
To add parties to an existing conversation:
· Depress the switchhook/flash button.
“Enter” is repeated 3 times followed by dial tone.
· Depress #1.
Present call is held and dial tone is returned.
· Key in third parties number.
· Depress the switchhook/flash button.
“Enter” is repeated 3 times followed by dial tone.
· Depress #1.
If the called number is busy or unanswered:
· Replace the handset.
· Lift handset.
"Conference" is repeated 3 times followed by dial tone.
· Depress #1.
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Telephone Repair Procedures
Temple University is only responsible for repairing problems associated with the telephone line and inside wiring. Therefore, before reporting a repair problem, you should try the following:
· Unplug the phone that is not working properly.
· Plug a different phone into the jack or try the phone at another location.
· If you have only one phone borrow one from a friend.
· If the same problem occurs no matter what phone is plugged into the jack, the problem is probably the jack.
· If the problem occurs with only one phone, the problem is probably with your phone.
To report problems with your service, call 4HELP. Students are encouraged to report problems immediately.
If a telephone repairperson is dispatched to your residential facility and determines that the problem is in the telephone line, you will not be charged. If the repairperson determines that the problem is with your phone, you will be billed $45.00 for the visit.
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Procedures for Disconnecting Calls
Every telephone line is automatically equipped with the "Conference Calling" feature which affects how calls are disconnected. When you place an outside call and wish to disconnect the call to place another call, you must depress the switchhook for at least 7 seconds.
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Harassing/Abusive Calls
It is a crime under both state and federal laws for anyone
to make obscene or harassing telephone calls. If you ever receive these types of calls, follow these suggestions provided by Verizon:
· Hang up at the first obscene word.
· Hang up if the caller remains silent. Remember, you control your telephone, not the person calling.
· Wait at least 10 seconds before placing a call, this allows our equipment to disconnect the caller even if the caller does not hang up.
· If the calls continue, you should contact Temple's Security Office on
your campus and file an official complaint. You must be willing to prosecute the
offending person. Security will notify our office if they feel it is warranted.
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Frequently Called Numbers
Telecommunications: 1-7722
Telephone Repair: 4-HELP
Computer Services Help Desk: 1-8000
Campus Police: 1-1234
Bursar's Office: 1-7269
Health Services Clinic: 1-7500
Temple Operator: 1-4400
Student Financial Services: 1-2244
University Housing: 1-7184
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(Updated 07/12/2007)
