Generally, two jacks are available in each bedroom, with the exception of Beech Hall. The jack location for each residential facility is listed in the following table.
Temple University's telephone system is compatible with true touch-tone telephones only. University Housing will provide touch tone telephones or you may bring your own telephone.
Note: Rotary, pulse tone and portable phones are not compatible with the system and will not function properly.
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Placing a Call
To place an outside call:
· (You will need a calling card)
· Lift handset.
You will receive internal dial tone.
· Dial 9 + 1 and then follow the instructions on your calling card.
To place a call within the campus:
This system allows you to dial any number within the four campuses without incurring a charge. This is done by dialing a five digit number. Each campus has its own prefix code. Prefix codes for each campus are listed below.
Main Campus & TUCC offices
1 + the last four digits of the number
Tyler School of Art
8 + the last four digits of the number
Main Campus Residences
8 + the last four digits of the number
Health Sciences Campus
2 + the last four digits of the number
Ambler Campus
3 + the last four digits of the number
To place an international call:
Dial 9 + 011 and then follow the instructions on your calling card.
To place a call using a credit card:
Dial 9 and then follow the instructions on your calling card.
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While engaged in conversation, you may hear 1 or 2 short rings through the handset. These are call-waiting tones and indicate that a call is waiting to be answered.
To activate call waiting:
· Depress the switchhook/flash button.
“Enter” is repeated 3 times followed by dial tone.
· Depress *4.
The present call is held and dial tone is returned.
· Replace the handset.
The second call will ring.
To alternate between calls:
· Depress the switchhook/flash button.
“Enter” is repeated 3 times followed by dial tone.
· Depress *4.
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Telephone Repair Procedures
Temple University is only responsible for repairing problems associated with the telephone line and inside wiring. Therefore, before reporting a repair problem, you should try the following:
· Unplug the phone that is not working properly.
· Plug a different phone into the jack or try the phone at another location.
· If you have only one phone borrow one from a friend.
· If the same problem occurs no matter what phone is plugged into the jack, the problem is probably the jack.
· If the problem occurs with only one phone, the problem is probably with your phone.
To report problems with your service, call 4HELP (4-4357). Students are encouraged to report problems immediately.
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Harassing/Abusive Calls
It is a crime under both state and federal laws for anyone
to make obscene or harassing telephone calls. If you ever receive these types of calls, follow these suggestions provided by Verizon:
· Hang up at the first obscene word.
· Hang up if the caller remains silent. Remember, you control your telephone, not the person calling.
· Wait at least 10 seconds before placing a call, this allows our equipment to disconnect the caller even if the caller does not hang up.
· If the calls continue, you should contact Temple's Security Office on
your campus and file an official complaint. You must be willing to prosecute the
offending person. Security will notify our office if they feel it is warranted.
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(Updated 08/05/2011)
