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This user's guide describes the features and explains
the operation of the multibutton telephone. |
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Description |
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1. Handset
2. Ringer
The ringer is
located directly under the handset.
Audible signals indicate an incoming call.
3. Touchpad
This is a
standard touchpad. Some features may be accessed by depressing a
feature code on the touchpad. The feature code must begin with a
star sign (*) or pound sign (#) and be followed by the
appropriate digit key.
4. Feature/Line Buttons
Features and lines are accessed by depressing a single button.
5. Volume Control
Turning this knob adjusts the volume of the ring.
6. Feature/Line Lamp
The red lamp
adjacent to each feature/line button has several signals:
· Steady - feature activated or line in use
· Flash - incoming Call
· Wink - call on hold
· Flutter - message waiting
7. Feature/Line Description |
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Class of Service |
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Class of service
determines the calling capabilities available on your instrument.
Your phone is assigned a class of service to suit your calling
requirements. |
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Tones |
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Tones generated by the system provide information
about a call. Several different tones, heard through the handset,
are the following:
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Voice Response Unit |
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The system contains a
Voice Response Unit used to notify the user of features and call
status. The voice response is heard through the handset. Some
typical phrases are the following:
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Ringing |
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The system uses different
rings to identify the type of incoming call:
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Placing a Call |
Location |
Dial |
Main Campus
residence hall rooms
offices
Tyler School of Art |
8 + last four
digits
(Temple numbers beginning
with 777 can have the first three digits replaced with an 8.)
1 + last four digits
(Temple numbers beginning with 204 can have the first three
digits replaced with a 1.)
8 + last four
digits |
| ----------------------------------------------------- |
Health Science Campus |
2 + last four digits
(Temple numbers beginning with 707 can have the
first three digits replaced with a 2.) |
------------------------------------------------------ |
Ambler Campus
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3 + last four
digits
(Temple numbers beginning with 468 or 283 can have the
first three digits replaced with a 3. |
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To place an internal call:
· Lift handset.
You will receive dial tone.
· Key in extension
number.
To place an outside call:
· Lift handset.
You will receive internal dial tone.
· Dial 9.
You will receive external dial tone.
· Key in desired number.
NOTE: When you lift the handset, you receive a dial tone on
your prime line. If you choose to place a call on an alternate
line, simply depress the appropriate line button before you lift the handset. |
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Last Number Redial |
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The system automatically
remembers the last outside number dialed and allows that call to be
easily accessed.
To redial last external call:
· Select line.
· Lift handset.
· Depress Last # Redial.
Last external call is
automatically placed. |
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Call Pickup |
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Allows any instrument
with an assigned call pickup group to answer any ringing extension
within that group.
To pick up any ringing line:
· Select line.
· Lift handset.
· Depress Call Pickup.
Call is retrieved. |
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Hold |
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To place a call on hold:
· Depress Hold.
Line lamp winks.
To retrieve a
call from hold:
· Depress line button with winking lamp.
Line lamp remains steady.
NOTE: The exclusive hold feature prevents another
instrument from retrieving a call from hold. Any instrument with
the same line appearance will receive a steady lamp on this line. |
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Transfer-Unannounced |
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To transfer a call
without announcing:
· Depress Trnsfr (3-Way Conf).
Receive dial tone.
Transfer lamp
remains steady.
Present call is held.
· Key in extension number.
· Replace handset.
Call is
transferred.
NOTE: If the extension to which you are
transferring is busy or unanswered, the call will return to you with
a priority ring. |
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Transfer-Announced |
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To announce a call prior to transferring:
· Depress Trnsfr (3-Way Conf).
Receive dial tone.
Transfer lamp remains steady.
Present call is
held.
· Key in extension number.
· Announce the call.
·
Replace handset.
Call is transferred.
To
return to original party if unable to complete transfer:
· Depress
Trnsfr (3-Way Conf).
NOTE: If the call is not accepted, the party to whom you
are transferring must replace their handset. |
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Transfer-3-Way
Conference |
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To convert a transfer into a 3-way conference:
· Depress Trnsfr (3-Way Conf).
Receive dial tone.
Transfer
lamp remains steady.
Present call is held.
· Key in extension number.
· Announce
conference.
· Depress Trnsfr (3-Way Conf).
All parties connected.
Conference
lamp remains steady. |
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Call Waiting |
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While engaged in conversation, you may hear one or two
short rings through the handset. These are call-waiting
tones and indicate that a call is waiting. You may ignore
the tone or put your present call on hold and accept the
waiting call.
To accept a waiting call:
· Depress Hold.
Present call is held.
The waiting call
rings your instrument.
· Depress line button with flashing lamp.
To alternate between calls:
· Depress "Hold." If caller you are
speaking with disconnects:
· Depress line button with winking lamp.
Reconnected with remaining party.
NOTE: Only one caller may wait on
one line. Subsequent callers receive a busy tone. |
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Call Forwarding |
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Allows calls to be forwarded to another
extension.
To forward all calls:
· Select
line.
· Lift Handset.
· Depress Call Forwrd.
Receive Confirmation Tone.
· Key in receiving extension number.
Receive Confirmation Tone.
Call
Forward lamp remains steady.
· Replace Handset.
To cancel call forwarding:
· Select line.
· Lift handset.
· Depress Call Forwrd.
Receive Confirmation
Tone.
Call Forward lamp extinguishes.
NOTE: When an incoming call is intended for the
originating extension, a Zip Tone emits from that instrument.
This acts as a reminder that calls are being forwarded. The
extension to which calls are forwarded is the only extension
which can place and transfer calls to the originator. |
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Abbreviated Dialing |
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Allows a
personal directory of ten frequently called internal or external
numbers per line. Assign each number a one-digit reference code (0-9).
To store or change a number:
· Select a line.
· Lift handset.
· Depress Abbrev Dial.
· Depress *.
Abbreviated dial lamp
remains steady.
· Key in reference number (0-9).
Receive Confirmation
Tone.
· Key in number to be stored.
Receive Confirmation Tone.
· Replace handset.
To place a call:
· Select line.
· Lift handset.
· Depress Abbrev Dial.
· Key in reference number.
Call is placed.
NOTE: If the stored number is outside the system, you must
also store the access code of 9 preceding the outside number. |
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Call Park |
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Allows a call
to be parked at a specified parking number for retrieval from any
system extension.
To park a call:
· Depress Call
Park.
Voice Response Unit announces the parking number one time.
Call Park
lamp remains steady.
· Replace handset.
Call Park lamp extinguishes.
To retrieve a parked call:
· Select line at any
instrument.
· Lift handset.
· Key in parking number.
Call is retrieved.
NOTE: If a parked call is not retrieved, it will return to
the extension which parked it with a priority ring. The Call Park
lamp and line lamp flash. |
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Conference Call |
| Allows up to three parties
to be joined on one call. At least one system user must remain in
the conference. To add parties to existing conversation:
· Depress Conf.
Receive dial tone.
Conference lamp winks.
· Key in number.
· Announce conference.
· Depress Conf.
Parties are connected.
Conference lamp remains steady on any
multibutton set included in the conference.
If the called line is busy or unanswered:
· Replace handset.
· Lift handset.
Receive dial tone.
· Depress Conf.
Connected
with original party.
To place a conference on hold:
· Depress Conf.
Receive dial tone.
Conference lamp winks.
· Replace handset.
To retrieve a conference from hold:
· Lift handset.
Receive dial tone.
· Depress Conf.
Connected with conference.
Conference lamp remains
steady.
NOTE: Parties may continue
conversation while on hold. |
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Callback-Busy |
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Allows a callback message
to be left on a busy internal line. When the busy line
becomes idle, the system will automatically call back.
To leave
a callback-busy message:
· Depress Call Back.
Receive a confirmation tone.
· Replace handset.
When called extension becomes idle:
Originating
party receives a priority ring.
Callback lamp and appropriate line
lamp flash.
· Select line.
· Lift handset.
Call is placed.
NOTE: If there is no answer
at the originating station, the system cancels the callback. If a
called extension has ten callback messages, reorder tone is returned. |
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Callback-No Answer |
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Allows a callback message
to be left on an internal line that is not answered.
To leave a callback-no answer message:
· Depress Call
Back.
Receive confirmation tone.
· Replace handset.
To return a callback message:
The red line flutters when a callback message is waiting on that
line.
· Depress line button with fluttering lamp.
· Lift handset.
· Depress Call Back.
Originating party receives a
priority ring.
Callback lamp and appropriate line
lamp flash.
NOTE: If a called extension has ten callback
messages, reorder tone is returned. |
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On
Line Queuing |
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Allows a station to be automatically placed in queue
for an outside line while remaining off-hook. The Voice Response
Unit informs you that all lines are busy. When a line becomes
available, the call is placed. |
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Callback Queuing |
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Allows an external call to be placed in queue for an
outside line. The Voice Response Unit provides instruction to queue.
When an outside line becomes available, the system calls you back.
To queue:
· Depress Call Back.
System
announces queue number.
· Replace handset.
NOTE: The queue number is
for reference when queuing multiple calls. Make a note of this
number and the number dialed.
When a line becomes
available:
A priority ring is returned.
The Callback lamp and the line lamp
flash.
· Lift handset.
System repeats the queue number and call is automatically
placed.
To void queue:
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Replace handset after you receive the priority ring.
NOTE:
If the extension is busy or unanswered, the system returns the
callback a specified number of times. If unavailable on the last
attempt, the queued call is cancelled. |
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Manually Initiated Feature Codes |
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Some features accessed by a feature button on the multibutton set
may also be accessed by a feature code on the touchpad. The
instructions for these features are listed below:
Abbreviated
Dialing
· Select line.
· Lift handset.
· Depress #4*.
· Key in reference number (0-9).
Receive confirmation tone.
· Key in number to be stored.
Receive confirmation tone.
·
Replace handset.
To Place a Call:
· Select line.
· Lift handset.
· Depress #4.
· Key in reference number.
Call is placed.
Call Forwarding
To Activate:
· Select line.
· Lift handset.
· Depress *3.
Receive confirmation tone.
· Key in receiving extension number.
Receive confirmation tone.
· Replace handset.
To Cancel:
· Select line.
· Lift handset.
· Depress #3.
Receive confirmation tone.
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Replace handset.
Last Number Redial
· Select line.
· Lift handset.
· Depress #9.
Last external number is redialed.
Callback-No Answer
To return a callback message:
· Depress line button with fluttering lamp.
· Lift handset.
· Depress *7.
Call Pickup
· Select line.
· Lift handset.
· Depress #7.
Ringing
extension is retrieved. |
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Updated 01/14/2009 |
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