Computer Services LogoWe Bring IT Logo

Frequently Asked Questions

Telephone Services

Telecommunications Services

Voicemail


Telephone Services

Why are multi-line sets priced differently?

Multi-line sets incur a greater monthly charge than single line sets due to the more costly nature of their hardware and maintenance.

If a telephone line has been incorrectly billed, how far back are retroactive credits applied?

Typically, retroactive credits for incorrectly billed extensions are applied from the start of the current fiscal year.   

What month will completed service orders be charged?

When the service order has been completed, the charge will appear on your next month's telephone bill.

Return to top

Telecommunications Services

How do I request the installation, removal, or move of a telephone line or Ethernet cabling?

Temple University Employees

Temple University Health System Employees

How do I modify the software features of my telephone extension?

To request any of the available software features:

Temple University Employees

Temple University Health System Employees

How long does it take for a service order to be completed?

From the day the Customer Service Order Request Form is received, please allow 15 business days.

What is a port?

A port provides dial tone for each telephone set or "station." Every port is distinguished by a "port number," which is the unique identifier for that telephone station on the switchboard.

How do I learn the port number of my telephone extension?

Port numbers are obtained by dialing  #*119 from the extension in question. You will hear cabinet, shelf, lot, circuit and corresponding numbers, e.g., 02.2.03.1. 

Can I order a longer cord for my telephone or Ethernet service?

Longer telephone cords, receiver cords, and Ethernet cables are available from Telecommunications Services. Telephone and receiver cords cost $7 and Ethernet cabling costs $10.

To place an order, see the instructions below. Please make sure to identify the cord or cable you wish to purchase in the Request Details section.

Temple University Employees

Temple University Health System Employees

What does the installation rate for telephone lines cover?

Each telephone line installation rate includes two hours of field engineer time. If additional time is needed, there will be a charge of $45 per hour.

Can my department supply its own telephone?

Departments can supply their own telephone, however, the Office of Telecommunications does not recommend this. The Office cannot guarantee functionality with the switchboard and will not conduct repairs on outside telephone sets.

Return to top

Voicemail

How can I retrieve my voicemail messages?

You can retrieve your voicemail messages from any of the following:

Are there any shortcuts for navigating through my voice mailbox?

Yes, the following shortcuts are available on the system:

How do I record/change my personal greeting? 

To record/change your personal greeting, perform the following:

1. Enter the voicemail system by dialing 19595 (on-campus) or 215-204-9595 (off-campus).
2. Press the pound (#) key to indicate that you have a mailbox on the system.
3. When you are prompted, enter your five-digit mailbox extension and personal password.
4. Then, do the following:

  1. Select 4 for personal options.
  2. Select 3 for greetings.
  3. Select 1 for personal greeting.
  4. Select 2 to record a personal greeting. Then perform one of the following:
  5. Select 1 to record a greeting for when you are unable to answer your phone, or
  6. Select 2 to record a greeting for when you are currently on the phone.

5. Record the greeting and press # when finished.

How do I record an extended absence greeting?

To record an extended absence greeting, do the following:

  1. Enter the voice mail system by dialing 19595 (on-campus) or 215-204-9595 (off-campus).
  2. Press the pound (#) key to indicate that you have a mailbox on the system.
  3. When you are prompted, enter your five-digit mailbox extension and personal password.
  4. Then, proceed as follows:
    • Select 4 for Personal Options.
    • Select 3 for Greetings.
    • Select 2 for Extended Absence Greeting.
    • Record the greeting and press # when finished. You can also press 1 to replay your greeting or * to re-record your greeting, if necessary.

When you return to the office, follow steps 1 through 3 above. Then, when prompted, press 2 to delete your extended absence greeting.

How do I change my personal password?

To change your personal password, do the following:

1. Enter the voicemail system by dialing 19595 (on-campus) or 215-204-9595 (off-campus).
2. Press the pound (#) key to indicate that you have a mailbox on the system.
3. When you are prompted, enter your five-digit mailbox extension and personal password.
4. Then, proceed as follows:

  1. Select 4 for Personal Options.
  2. Select 2 for Administrative Options.
  3. Select 1 for General Options.
  4. Select 1 for Passwords.
  5. Select 1 for Personal Password.
    1. To hear the current password, press 0.
  6. Enter a password containing between six and fifteen digits and then press # when finished.

What do I do if I've forgotten my personal password?

If you forget your personal password, send a memo (with the appropriate authorizing signature) requesting your password to be reset and include your name, department, and telephone extension. You can fax the memo to 215-204-8655.

You can also send the memo to:

Telecommunications
c/o Voicemail Services
The TECH Center
3rd fl. (286-99)
12th St. & Montgomery Ave.
Philadelphia, PA 19122

What is a zero-out point?

Each department must have a "zero out point" or telephone extension where calls are routed in the event of an emergency. Your "zero out point" should be an employee in your department who does not have a mailbox, such as a secretary or receptionist.

Can I lose calls when forwarding my extension?

Yes. If you forward an extension with voicemail to an extension without voicemail, calls will be lost. The reverse is also true: If you forward an extension without voicemail to an extension with voicemail, calls will exit from the system, again resulting in lost calls.

Return to top

Telecommunications Home
Computer Services Home


Feedback Form Link

© Copyright Temple University Computer and Information Services.
All Rights Reserved. For web related questions, please send e-mail to cs@temple.edu.

 
Help Improve Temple Computer Services x
Did you find this information helpful? (required)



Send