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Reporting Problems using the 4-HELP Hotline

The Office of Telecommunications provides a hotline for the reporting and resolution of problems encountered in using University voice or data services. This service is available to faculty and staff, as well as students living in residential facilities. By dialing 4-HELP from on-campus and providing the information listed below, a repair dispatcher will process your request.

When reporting a problem, please plan to provide the following information:

    • no dial tone
    • can't hear/be heard
    • can't break dial tone
    • damaged jack
    • damaged phone
    • malfunction of a software feature(e.g., call forwarding)

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