About Us

The Technology Support & Development Office provides a variety of technology support services for students, faculty, and staff.

Major functions include:

• Help Desk and Technical Support

  The Help Desk serves as the front-line of contact for all of Computer Services, including Telecommunications. Its aim is to meet the computer support needs of the Temple University community by providing accurate and professional technical solutions. Assistance with the statistical processing of data using computers is also provided. The Help Desk consults with clients in person, through e-mail, and telephone and assist customers of all skill levels.
   

• Desktop/LAN Support

The Desktop/LAN Support group provides on-site technical support and services on workstations and Local Area Networks for departments throughout the University. Services include technical consultations, system administration services, and maintenance of computer hardware, software, and networks. The group also assists departments with antivirus and software auditing services.

• Integrated Systems and Emerging Technologies

The Integrated Systems and Emerging Technologies group provides front-end support for the University mail and portal systems, and assists departments by creating client server solutions, typically database web applications. This group also provides support through research, installation, configuration, and maintenance of various server systems including Oracle databases and Feith Document Imaging. The group assists Temple University departments in designing, developing, and maintaining departmental Web sites and other Web-based resources.

• Communications and Technical Documentation

The Communications and Technical Documentation group produces technical documentation in print and online formats to educate the Temple University community about computer technology. The unit is responsible for the production of numerous technical publications, newsletters, and “how-to” guides. The group also maintains the Computer Services Departmental Web site and internal Intranet, and provides overall marketing and public relations services for the Computer Services Department.

Office Locations:

Main Campus
Help Desk
The TECH Center, Room 106
12th St. & Montgomery Ave.
215-204-8000

Ambler Campus
Library Building, Room 29
215-283-1450

Health Sciences Center
Medical Research Building
3420 N. Broad Street, Suite 112
215-707-7702

Center City (TUCC)
1515 Market Street, 4th floor
215-204-1521

Tyler Campus
Tyler Hall, Room 206
215-782-2936

Fort Washington Campus
Room 101
215-283-1631