Students

Resources for Residence Hall Students

get connected!
Spring 2008

Telephone and Internet services are amenities which are included with the price of your room.

Internet Service

• If you have a new computer or a new room assignment, you must go through the GetConnected process to register your computer. This must be done before your computer can gain access to our network. The GetConnected process is easy. Once you are in your room, connect your new computer to your network jack, go to http://getconnected.temple.edu and follow the directions for registration.
  
  
• If you are returning to the same room and have the same computer as last semester, you do not need to re-register for Internet service, unless you removed either the Temple personal firewall (Symantec Protection Agent) or Temple's Symantec AntiVirus software. If you did uninstall one or both of these components, you will need to go to http://getconnected.temple.edu and follow the directions to terminate your existing service and re-register.
  
  
• To obtain Internet service, connect your computer to the network jack closest to your assigned bed. Then go to http://getconnected.temple.edu and follow the directions for registration.
  
  
• For further information about the Get Connected process, refer to the following resources:
  
  - Technology at Temple Guide
  
  - Setting Up Your Residence Hall Computer for Internet Access Web site
  
  You can also speak to a Computer Services consultant by contacting the Help Desk at 215-204-8000.

Telephone Service

• If you had telephone service last semester, your service will still be active.
  
  
• If you have a new room assignment, you can use the Get Connected web site to request voice mail service and look up your phone number.
  
  
• To use the University telephone service, you must have your own touch-tone telephone. Plug the phone cord into the phone jack located near your assigned bed.
  
  Important note: Temple's Enhanced 911 (E911) service automatically provides your location when you call 9-911. This service works only when using a landline phone, so it is important to bring one with you.
  
  
• To confirm your telephone number, dial #*113 from your phone. You will hear your location code and 4-digit extension, e.g. 8-xxxx. Your complete phone number is 215-777-xxxx (Main Campus/Podiatry), 267-468-xxxx (Ambler), or 215-782-xxxx (Tyler).
  
  
• If you have a broken phone jack or Ethernet jack, call 4-HELP or 215-204-7722.
  
  
• Use Temple’s phone service to:
  - Call off campus: 9 +1+calling card
  - Access voice mail: *5
  - Contact Campus Police: 1-1234
  - Contact Philadelphia Police: 9-911

• Learn how to use your residence hall telephone