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Computer Services has continued to evaluate Windows XP, Service Pack 2, for standard computer operations. Since we have found no further problems, and since there are definite advantages to be gained by installing the update, we are making a set of recommendations outlined below. These recommendations are for standard usage and not for computers in a computer lab environment. Lab managers should carefully test the installation of SP2 before fully deploying it in their own unique lab setting.

Regarding SP2, we recommend the following:

1. Install the firewall configuration utility.
If you are using a computer on campus and it is connected to the Temple network, please make sure to downloaded and run the firewall configuration utility described in my previous memo. (Please note, if you are a residence hall student, you do not need the utility since it was installed when you obtained Temple's antivirus software.) If you haven't downloaded the utility yet, please go to the following website to obtain it:

http://antivirus.temple.edu/enhance.asp

2. Turn on the Windows Automatic Update feature and leave your computer turned on at all times.
Due to the size and mass distribution of the update file, Microsoft will release XP Service Pack 2 to computers through their automatic update feature over the next few months in an order of their own choosing.

For instructions on how to set up this feature, go to:

http://www.temple.edu/cs/windowsupdateinstructions.htm#I

3. During the installation process, accept the defaults.
Once the software has downloaded and you have restarted your computer as prompted, you will see the Security Center screen. The default settings show that the Firewall and Automatic Updates options are turned on. The Virus Protection option may show a message indicating that XP recognizes your antivirus software program but cannot report on the status. Since all computers connected to the Temple network should have Symantec AntiVirus installed, you can ignore this notice. To accept the default settings, simply close the Security Center window.

4. Manage the new pop-up blocker.
Pop-ups are small windows that appear from within certain websites. For example, TUportal uses pop-up windows when you select certain options. Unfortunately, many advertisers also use pop-ups to post ads which is the reason why Microsoft incorporated a pop-up blocker in the XP update.

If a "Pop-up blocked" message appears in a horizontal bar across the screen when you try to access certain options in a Temple site, such as TUportal, click on "click here." Then, in the drop-down box, select "Always Allow Pop-ups from This Domain" to fully access the site and prevent this prompt from appearing again.

For more information on SP2 including instructions for using the pop-up blocker, see the following Web site:

http://www.temple.edu/cs/helpdesk/knowledgebase/

If you have any questions regarding SP2, please feel free to contact the Help Desk during business hours at 215-204-8000 or send e-mail to help@temple.edu. When you request assistance, make sure to tell the consultant whether or not you have installed SP2.