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Residence Hall Internet
Frequently Asked Questions


General

Getting Connected

Symantec Endpoint Protection Software

Wireless Access

Refer to the Residence Hall Wireless FAQs.


General

Which residence halls provide Internet access?

Temple offers high-speed wireless and wired Internet access in the following residence halls:

Elmira Jeffries • Hardwick • Johnson • Morgan • Peabody • Podiatry Housing Complex
Temple Towers • Triangle Apartments • James S. White Hall • "1300" • 1940


Is there a charge for Internet service?

Internet service is an amenity that is included automatically in your housing bill. There is no separate charge for this service.


What are the system requirements?

To connect to the Internet, your computer must have the following resources:


Can I use network equipment, such as a wireless access point, router, or hub?

No. Network equipment, such as wireless access points, routers, and hubs are not permitted on Temple's network.


What are my ongoing responsibilities?

The policy states that it is strictly prohibited to use “Temple University’s computer network to illegally download or share copyrighted materials, including music, games, and videos.”

If your computer has any file-sharing programs or illegally downloaded files, please remove them. Computer Services will not provide support for computers with peer-to-peer file-sharing software.


Getting Connected

How do I connect my computer for wireless Internet access?

1. Locate and select the turesnet wireless network.

2. Open a web browser and log in to http://getconnected.temple.edu.

3. Select Request Internet Service and follow the setup instructions.

a) You will be prompted for your AccessNet username and password.

b) You will then be prompted to run a program called GetConnected. This program will guide you through:

• removing any programs that will conflict with your Temple network connection, including:

- AVG Anti-Virus
- EMBASSY Security Center
- EMBASSY Trust Suite
- Norton Internet Security and related products
- McAfee Internet Security and related products
- Sygate Personal Firewall
- ZoneAlarm Personal Firewall

• installing Temple's Symantec Endpoint Protection software, if is not already there.

Note: This software includes antivirus and anti-spyware protection as well as a personal firewall to ensure that your computer will remain protected as new viruses and security threats emerge.

c) Finally, your computer’s Wireless adapter address and your room assignment will appear. After verifying this information and completing the registration process, your Internet connection should be available in 30 minutes.

Note: After you have connected to the Internet, do not uninstall or disable the Symantec Endpoint Protection software. This software is mandatory to ensure a safe and secure network environment.


How do I connect my computer for wired Internet access?

1. Plug your Ethernet cable into the Ethernet port on your computer.

2. Plug the other end of the cable into the Ethernet jack (usually red) on the wall closest to your assigned bed.

3. Turn on your computer and go to:
http://getconnected.temple.edu

a) You will be prompted for your AccessNet username and password.

b) You will then be prompted to run a program called GetConnected. This program will guide you through:

• removing any programs that will conflict with your Temple network connection, including:

- AVG Anti-Virus
- EMBASSY Security Center
- EMBASSY Trust Suite
- Norton Internet Security and related products
- McAfee Internet Security and related products
- Sygate Personal Firewall
- ZoneAlarm Personal Firewall

• installing Temple's Symantec Endpoint Protection software, if it is not already there.

Note: This software includes antivirus and anti-spyware protection as well as a personal firewall to ensure that your computer will remain protected as new viruses and security threats emerge.

c) Finally, your computer’s Ethernet (MAC) address and your room assignment will appear. After verifying this information and completing the registration process, your Internet connection should be available within an hour.

Note: After you have connected to the Internet, do not uninstall or disable the Symantec Endpoint Protection software. This software is mandatory to ensure a safe and secure network environment.


Where can I download Java for my Mac?

On Macs with OS X v 10.7 Lion or OS X v 10.8 Mountain Lion, Java must be installed to enable the Symantec Endpoint Protection software to receive security updates. You can download Java by going to: http://antivirus.temple.edu/macintosh/bin/JavaForOSX.dmg


What is a MAC/Adapter/Physical Address/Wi-Fi Address?

These terms all refer to the same thing--the unique address of your computer's Ethernet port or wireless adapter. This address consists of 12 letters and numbers, in the format of: yy:yy:yy:yy:yy:yy


Where can I get help?

During the move-in period, Computer Services consultants will be in most residence hall lobbies to assist you with connection-related problems. You can also contact the Help Desk at 215-204-8000 to speak with a consultant. The Help Desk is located on the first floor of the TECH Center, 12th St. & Montgomery Ave.


Symantec Endpoint Protection Software

Why do I need to install Temple's Symantec Endpoint Protection software?

This software is required by Temple's Information Security Office in order to safeguard our students' computers and the network.


I already have Symantec AntiVirus software or Norton AntiVirus or some other antivirus software on my computer. Do I still need to download the Symantec Endpoint Protection software?

Yes, once you arrive on campus, you must remove your existing antivirus software and install Temple's Symantec Endpoint Protection software during the Internet registration process.


Does Temple offer spyware protection?

The Symantec Endpoint Protection software includes anti-spyware protection.


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