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University-Wide Electronic
Communication Guidelines

Overview

Many departments would like to communicate with targeted populations of students and/or faculty and staff for a variety of reasons. The options for doing this include:

  • posting general or targeted announcements on the TUportal web site,
  • sending out general announcements via the daily Temple Today e-mail,
  • sending a targeted e-mail announcement by contacting Computer Services, or
  • sending a targeted e-mail announcement using a Listserv mailing list.

See below for specific information regarding these options:

TUportal
Temple Today
Targeted E-Mail Announcements via Computer Services
Targeted E-Mail Announcements via Listserv Lists
Mass E-Mail Restrictions


TUportal

The TUportal web site allows for two types of announcements:

  • Front Page announcements, which apply to the entire Temple community and appear on the portal login page

  • Targeted announcements, which apply to one of the following audiences (students, faculty, staff [employees and faculty], applicants, or student workers) and appear by clicking on the "MyPortal" tab.

For information about requesting an announcement, go to the Request a Portal Announcement web site.


Temple Today

Temple Today is Temple University’s daily e-mail to keep staff, faculty, students, alumni and friends of the university abreast of Temple news, announcements and events.

Temple Today delivers a sampling of events selected from the TUcalendar, as well as announcements and top stories from the Office of News Communications.

For information about including your university-sponsored event in the TUcalendar (and considered for inclusion in Temple Today on the day of the event), go to the Temple Today web site.


Targeted E-Mail Announcements via Computer Services

Computer Services often receives requests to send out announcements to the university. With an increasing number of offices wanting this capability, the university needs to effectively administer these requests so that @temple.edu addresses do not become a repository for Temple spam. As a result, please be aware of the following:

  • Targeted mailings by Computer Services to large segments of student and employee populations are restricted to urgent University business announcements.

  • Computer Services will not send out announcements regarding individual department offerings, such as symposiums, new course offerings, etc.

  • Targeted mailings must receive approval from the Office of the Vice President for Computer Services.

  • Any department desiring to send out a mass mailing to students must adhere to the Student Electronic Information (E-mail) Policy.

  • Any department desiring to send out a mass e-mailing to faculty and/or staff must follow the rules herein.

Targeted E-Mail Announcements via Listserv Lists

One way to effectively reach a large group of individuals is by the use of a listserv list. By sending one message to an address that corresponds to a list of e-mail addresses, mail can be quickly dispersed.

Three kinds of lists can be created: official, unofficial, and voluntary. An official list is one where a particular office has Vice Presidential/Provost level permission to distribute messages to various populations across the university. Individuals cannot remove themselves from official lists.

Anyone using a University listserv list (or any other method used to disperse mass mailings) must adhere to the Student Electronic Information (E-mail) Policy as well as to the rules set forth in the Employee Manual, Section 14.9, Voicemail, E-Mail, Listservs and Discussion Forums.

All listserv lists must be owned by a current faculty member, staff member, or student with an @temple.edu e-mail address. If a list is found that no longer has an owner with a current faculty, staff, or student @temple.edu e-mail address, the list will be removed.

Any list that remains inactive for more than a year will be removed from the system.


Official Lists

A department may request to have an official listserv list created; however, the Vice President for Computer Services must approve the initial creation of any official list. The department in charge of the list is responsible for keeping the list updated with @temple.edu addresses.

All requests to contact various populations of faculty outside of one's school/college are directed to Stephanie Gillin in the Provost's office. The Provost's Office determines whether the announcement is appropriate for mass distribution to faculty on one of its official lists.


Unofficial Lists

An unofficial list is one that a Dean's office or other high-level administrative unit can create. A student or employee can opt out of an unofficial list. Therefore, e-mail from an unofficial list should provide instructions at the end of the message explaining how to unsubscribe from the list.


Voluntary Lists

A voluntary list is one to which an individual initiates membership. Anyone can subscribe to a list at Temple that is of interest to them by going to http://listserv.temple.edu/archives. Some lists are configured to restrict membership, so not all the lists at this location are available for open subscription. A voluntary list can be created for an employee or student organization at the Computer Services Help Desk. The owner of such a list must be an @temple.edu address.


Mass E-mail Restrictions

  • Announcements going out to more than 1,000 @temple.edu recipients need to be scheduled in advance because of system implications. They cannot be sent out between 8:30 a.m. and 5:00 p.m. One of these Computer Services staff members should be notified in advance of mass mailings: Jim Papacostas, Mark Kostic, or Sheri Stahler.

  • Attachments must not be sent out to large groups. Instead the attachments should be located on a web site and referenced by the email message to be sent out. (This rule applies to any large mailing.)

  • Messages must be FERPA, HIPPA and GLBA compliant and listserv usage must adhere to the Student Electronic Information (E-mail) Policy and Temple University Computer Usage Policy.

  • Any mass announcement that needs to go out immediately during the day requires approval by the Vice President for Computer Services.

Reviewed 11/08
Updated 1/30/09

  


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