Computer Services Logo
 News     About CS    Offices     Training     Help Desk    Policies     System Status    CS Home
student at computer
CS Home
   
TUhelp logo
Knowledge Base logo
   
 

Featured Stories

Archives

Enjoy the Break & Best Wishes for the New Year!
As you know, Temple University will close at the end of business on Friday, December 20, 2013 for winter break and reopen on Thursday, January 2, 2014.

TECH Center
The TECH Center will be closed from Saturday, December 21, through Wednesday, January 1, and reopen on Thursday, January 2, at 8:30 a.m.

Help Desk
On December 21 and 22, the Help Desk will be open for phone, email and TUhelp support from 11:00 am to 5:00 pm.

In addition on December 26, 27, 30 and 31, Help Desk support will be limited to emergency calls for employees working on urgent university business between 8:30 a.m. to 5:00 p.m. To contact the Help Desk during this time, employees please call 215-204-8000.

Full operations resume on Thursday, January, 2 at 8:30 a.m.


Get the FREE Blackboard App!
Temple students, faculty and staff can now take advantage of the Blackboard Mobile Learn smartphone app for free. The university has purchased a site license so you can use the app to view notes from your instructor, check your grades, participate in blogs/journals/discussions, track tasks, and more.

The Blackboard Mobile Learn app is available for all Apple iOS devices (iPhone/iPad/iPod Touch) as well as for Android and BlackBerry devices. Additional information is available on the Temple Blackboard Mobile Learn website.


ISC Focuses on Helping Faculty

Explore numerous options for using technology for your courses with the help of an Instructional Support Center (ISC) consultant. With Temple's technology resources, you can conveniently communicate with students, distribute materials, collect assignments, and administer tests.

ISC consultants can help you set up your course in Blackboard, create blogs and wikis, use the Blackboard Grade Center, record your lectures, print a poster, and much more. If you need advice working on a project, have some ideas for teaching with technology, or just need an answer to a question, the ISC is available to help.

To contact the ISC:

  • On Main Campus, call 215-204-8529 or visit the TECH Center, Room 110
  • On the Health Sciences Campus, call 215-707-7702 or visit Kresge Hall, Room 305
  • On the Ambler Campus, call 267-468-8393 or visit the Ambler Learning Center, Room 111

For more information, visit the Instructional Support Center website.


Pay Less for Software with Academic Pricing

Current Temple students, faculty, and staff can take advantage of greatly reduced academic prices when purchasing software from specific websites. Computer Business Services has negotiated contracts with a number of vendors for discounts on many popular programs. Many discounts are substantial, for example, you can purchase Microsoft Office 2010 for $99.99.

For a list of available programs, go to Journey Ed or Software House International (SHI). (For Account Sign-In on the SHI site, use templeuser as the login and temple as the password.) Search the sites for software you wish to buy. When you are ready to make a purchase and are prompted for your e-mail address, use your @temple.edu address to verify your Temple affiliation.

If you have any questions, contact Computer Business Services at 215-204-6700.


Conduct Classes & Meetings Online with WebEx

Faculty and staff who wish to conduct classes, meetings, or events online can now use a highly-rated, industry-leading product called WebEx. WebEx provides a live community environment through real-time video, voice, and chat.

WebEx also offers a number of options for collaboration. Hosts can share their desktop and files, show PowerPoint presentations, perform live editing, and allow participants to perform these same functions as well.

You can use WebEx to conduct a course online, hold a meeting or consultation, provide a training session, or host a webinar. When you schedule a session, WebEx sends an automatic e-mail message to participants with a link to join the session. A reminder is also sent on the day of the meeting.

For information about the equipment you will need as well as instructions and training tutorials, FAQs, and a link to the WebEx application, visit the WebEx site. WebEx is also available on TUportal under TUapplications.

For additional questions about WebEx or to schedule a consultation with an Instructional Support Center consultant, contact the Help Desk at TUhelp or 215-204-8000.


Wireless Printing in Labs for Students

The breakout rooms in the TECH Center offer students the privacy and resources needed to collaborate on group projects. These rooms are furnished with a flat panel wall display and a desk with a computer set up for group interaction. Three breakout rooms are equipped with multimedia, surround sound, a large screen, and a DVD/VCR console. In addition to the ten breakout rooms on the second floor, there are three additional rooms on the first floor.

To use this resource, students must request a room at the Information Desk on the second floor of the TECH Center.


Enhance Your Presentation Skills

Presentations are frequently an important vehicle for communicating ideas in a classroom as well as at meetings. Learning the skills to develop effective PowerPoint presentations can be a time-consuming process. With Lynda.temple.edu, however, current Temple students, faculty, and staff can take advantage of free, 24/7 training to learn specific PowerPoint skills and presentation techniques.

Approximately ten PowerPoint courses about a variety of topics such as learning essential features, technical tips, and presentation skills as well using audio and video to create more engaging presentations are included in over 1,100 course offerings.

To access this resource, go to lynda.temple.edu and log in with your AccessNet username and password.

If you have any questions about using Lynda.temple.edu, contact the Computer Services Help Desk at TUhelp or 215-204-8000 (1-8000).


Professionally Produce a Multimedia Project

The multimedia studio in the TECH Center is a flexible space built to meet multimedia production or practice needs of students. The acoustically-treated studio includes studio lighting, audio and video equipment, and a computer on which to mix and engineer projects.

Note: To use the multimedia studio, you must make a reservation at the Information Desk on the 2nd floor of the TECH Center and attend a short orientation to the studio.


Antivirus Software for Home Use

Installing antivirus software on your computer is an important step to help protect your privacy and data. Current students, faculty, and staff are eligible to purchase one Symantec Symantec Endpoint Protection CD for each home computer at a cost of $8 per CD. The fee is payable by payroll deduction for employees or through the tuition bill for students.

Note: At the time of purchase, you must present a valid Temple ID and sign a form acknowledging purchase.

Additional information and purchase locations are on the Antivirus Software for Home Use web page.


Tech Team Work

A variety of resources are available for students to collaborate on projects. These resources include Google Apps, breakout rooms, and MediaScape tables.

  • Google Apps
    Your TU Gmail account provides a number of useful programs called Google Apps. These programs can be a great benefit for completing your coursework and collaborating with classmates on group projects. With Google Apps, you can:
    • create, share, and work on documents (work processing, spreadsheets, forms, and presentations) together online
    • share the calendar to keep track of meetings
    • use Sites to collaborate on building feature-rich websites

For additional information about the features in Google Apps, visit the Work Together and Get to Know the Google Apps in TU Gmail websites.

  • Breakout Rooms
    Breakout rooms in the TECH Center offer the privacy and resources for students to collaborate on group projects. To use this resource, you must request a room at the Information Desk on the 2nd floor of the TECH Center.
  • MediaScape Collaboration Tables
    The MediaScape collaboration tables in the TECH Center offer additional areas where students can work on group projects. Up to six students at a time can plug in their laptops and take turns displaying presentations and images onto a large flat screen LCD.

The tables are located in the 2nd floor lounge areas and are intended for casual, drop-in use—no reservations required.


Try TUhelp for Technical Assistance

Requesting technical support from the Computer Services Help Desk is easy and convenient through TUhelp. In addition to submitting and tracking your technical support requests and inquiries, this online self-service website enables you to:

  • View progress notes made by Computer Services consultants.
  • Cancel submitted requests.
  • Submit questions about a request.

Secure File Transfer with TUsafesend

TUsafesend is a Temple University resource that provides a secure method for transferring files containing confidential or other sensitive information. TUsafesend provides a safe, university-sanctioned alternative method to e-mail, which you should never use for sending sensitive information.

With TUsafesend, you can send a maximum of 19 files with a total size of 700 MB at one time. For security purposes, files are stored on the system for 14 days and are then automatically deleted.

To access TUsafesend, use your AccessNet username and password to log into TUportal or tusafesend.temple.edu.

For additional information about TUsafesend, you can review the Frequently Asked Questions or watch a short video on your PC, Mac, or iPad. If you need further assistance with using TUsafesend, contact the Computer Services Help Desk at TUhelp or 215-204-8000 (1-8000).


Check Out Technology Tools Available for Faculty

Do you know what technology is available for teaching at Temple? To get an idea, watch one of our faculty use WebEx to highlight Temple's academic resources: Technology Initiatives and Resources.

If you have any questions about the services mentioned in the video or other instructional resources, visit the Instructional Support Center (ISC) website. You can also visit or call one of the ISC locations.


Work Together with Google Apps

TU Gmail and Exchange users can create, collaborate, and share documents using Google Apps which can be a great benefit in completing coursework and collaborating with colleagues or classmates. For example, you can use Google Docs to create, share, and store word processing documents, spreadsheets, forms, and presentations. You can also work on these files together online. With Google Sites, you can create web pages in a snap and share site ownership so others can help build and maintain the site.

Note: For TU Gmail users, Google Calendar and Google Talk are also available.

For additional information, visit the Google Apps and the Get to Know the Google Apps in TU Gmail websites.


Plan Quality Time with Your Group

The breakout rooms in the TECH Center offer students the privacy and resources needed to collaborate on group projects. These rooms are furnished with a flat panel wall display and a desk with a computer set up for group interaction. Three breakout rooms are equipped with multimedia, surround sound, a large screen, and a DVD/VCR console. In addition to the ten breakout rooms on the second floor, there are three additional rooms on the first floor.

To use this resource, students must request a room at the Information Desk on the second floor of the TECH Center.


Go to the Knowledge Base for Answers

Go to the Knowledge Base to find out how to get things done at Temple. You can easily enter your question. If your question has not been answered, log in with your AccessNet username and password. You can then search for more results or submit your question and the appropriate department will respond to you.


View Your Roster and More with TUmobile

When you are on the go, you can access your roster using the TUmobile smartphone app. You can also browse the library catalog, check game scores, track the Owloop shuttle bus, and more. TUmobile is available for Android, Apple Phone(iOS), and BlackBerry devices.

To learn more and to download the app, visit the TUmobile website or search for "TUmobile" in the Android Marketplace, Apple App Store, or BlackBerry App World.


Get the FREE Blackboard App!

Temple students, faculty and staff can now take advantage of the Blackboard Mobile Learn smartphone app for free. The university has purchased a site license so you can use the app to view notes from your instructor, check your grades, participate in blogs/journals/discussions, track tasks, and more.

The Blackboard Mobile Learn app is available for all Apple IOS devices (iPhone/iPad/iPod Touch) as well as for Android and BlackBerry devices. Additional information is available on the Temple Blackboard Mobile Learn website.


Visiting Another University? Access Wireless Through eduroam

Temple University faculty, students, and staff can now take advantage of free and secure wireless service when visiting an eduroam® (education roaming) member university. This service is available to participating institutions, such as universities, research centers, and libraries, in over 50 countries throughout the world.

Information about this service is available at: www.temple.edu/cs/eduroam. For additional information, visit the Frequently Asked Questions page on the eduroam website.


Conduct Classes & Meetings Online with WebEx

Faculty and staff who wish to conduct classes, meetings, or events online can now use a highly-rated, industry-leading product called WebEx. WebEx provides a live community environment through real-time video, voice, and chat.

WebEx also offers a number of options for collaboration. Hosts can share their desktop and files, show PowerPoint presentations, perform live editing, and allow participants to perform these same functions as well.

You can use WebEx to conduct a course online, hold a meeting or consultation, provide a training session, or host a webinar. When you schedule a session, WebEx sends an automatic e-mail message to participants with a link to join the session. A reminder is also sent on the day of the meeting.

For information about the equipment you will need as well as instructions and training tutorials, FAQs, and a link to the WebEx application, visit the WebEx site. WebEx is also available on TUportal under TUapplications.

For additional questions about WebEx or to schedule a consultation with an Instructional Support Center consultant, contact the Help Desk at TUhelp or 215-204-8000.


Gear Up Your Blackboard Courses for Spring

Now is a good time to create or reuse courses in Blackboard. With Blackboard, you can conveniently store your syllabi, assignments, and materials in one place for your students and make updates when you want. Blackboard also provides a useful Auto-Enrollment feature so you can restrict access to your materials only to students who are registered for your class.

See how it takes just a few clicks to create your course and enroll your students in a short video for the PC/Mac or iPad. Step-by-step instructions are also available. If you have an existing course and wish to recycle the materials, follow the instructions for Archiving Courses on Blackboard.

For more information, see the Instructional Support Center website for reference guides.


Keep Your Tech Skills Current with 24/7 Training

When you have a busy schedule, it can be a challenge to keep your technology skills current with the latest software releases as well as to learn new programs. That's where Lynda.com comes to the rescue. All current Temple students, faculty, and staff have free and unlimited 24/7 access to over 1,570 tutorials which cover a broad range of subjects such as business skills, photography, home computing, design, music and video, 3D and animation, and web design and development.

To access this resource 24/7:

  • Go to lynda.temple.edu and log in with your AccessNet username and password.
    -or-
  • Log in to TUportal and click Lynda.com.

If you have any questions about this resource, contact the Help Desk at TUhelp or 215-204-8000.


Time for Faculty to Back Up Blackboard Grades

Now that you've reported your grades in Self-Service Banner, it's time to make a local copy of any grades you've entered in the Blackboard Grade Center. A backup will provide protection in case you accidentally erase any grades and it will be a record of each student's work for future reference, if needed. A final copy will also help you move on to prepare your Blackboard courses for the next semester.

It takes just a few clicks in Blackboard to download the Grade Center into an Excel spreadsheet. Learn how in a short video for the PC/Mac or iPad. Brief recap instructions in pdf format are also available.


Students View Grades via TUportal/SSB

As soon as your instructor submits your grades in the Banner system, you will be able to view them in Self-Service Banner through TUportal. To access your grades:

  1. Log in to TUportal.
  2. Select the STUDENT TOOLS tab on the left.
  3. In the Records channel on the right, select View Final Grades.

For questions about accessing your grades, contact the Help Desk through the TUhelp website or at 215-204-8000.


Get the FREE Blackboard App!

Temple students, faculty and staff can now take advantage of the Blackboard Mobile Learn smartphone app for free. The university has purchased a site license so you can use the app to view notes from your instructor, check your grades, participate in blogs/journals/discussions, track tasks, and more.

The Blackboard Mobile Learn app is available for all Apple IOS devices (iPhone/iPad/iPod Touch) as well as for Android and BlackBerry devices. Additional information is available on the Temple Blackboard Mobile Learn website.


Save & Go Green with a Recycled Computer

If you're on a tight budget and need to purchase a computer system for your department or home, check out the Computer Recycling Center (CRC) web store.

Using a baseline standard, the CRC staff refurbishes older computers and monitors retired from university service. The repurposed equipment is made available for purchase at a greatly reduced rate.

If you have any questions, contact the Help Desk at TUhelp or 215-204-8000.


Faculty Submit Grades in Self-Service Banner

Faculty can submit grades through Self-Service Banner on TUportal. A ten-minute demonstration with a voice overview and screen shots is available online. In addition, Grading Liaisons are available to help faculty members with the grading process.

Note that all grades are due on or before Tuesday, December 18, at 5:00 p.m. Eastern Standard Time. For more details, see the Registrar's website.


Plan Quality Time with Your Group

The breakout rooms in the TECH Center offer students the privacy and resources needed to collaborate on group projects. These rooms are furnished with a flat panel wall display and a desk with a computer set up for group interaction. Three breakout rooms are equipped with multimedia, surround sound, a large screen, and a DVD/VCR console. In addition to the ten breakout rooms on the second floor, there are three additional rooms on the first floor.

To use this resource, students must request a room at the Information Desk on the second floor of the TECH Center.


Keep Your Tech Skills Current with 24/7 Training

When you have a busy schedule, it can be a challenge to keep your technology skills current with the latest software releases as well as to learn new programs. That's where Lynda.com comes to the rescue. All current Temple students, faculty, and staff have free and unlimited 24/7 access to over 1,500 tutorials which cover a broad range of subjects such as business skills, photography, home computing, design, music and video, 3D and animation, and web design and development.

To access this resource 24/7:

  • Go to lynda.temple.edu and log in with your AccessNet username and password.
    -or-
  • Log in to TUportal and click Lynda.com.

If you have any questions about this resource, contact the Help Desk at 215-204-8000 or TUhelp.


Check System Status for the Latest Updates

Tap into the Help Desk's central operations through the System Status page. Find out if a server is down, an upgrade is scheduled, or a new phishing scam is making the rounds.

The Help Desk is the central hub for tracking system and network issues, upgrade and maintenance periods, computer viruses, e-mail frauds, telephone availability, and just about anything that affects our technology resources. As issues are reported and also resolved, updates are quickly shared with the Temple Community in short, up-to-date news items on the System Status page.

You can also view System Status items on the TUportal login page and the main page of the Computer Services website.


Stay Safe Online

October is National Cyber Security Awareness Month. Computer Services is teaming up with a number of universities and corporate entities throughout the country to observe this annual event. The event this year will focus on the fact that the Internet is a shared resource and securing it is Our Shared Responsibility.

During October, Computer Services will be posting a series of security tips on TUportal and on plasma screens around campus. You can also meet Temple's Information Security staff at an information booth. In addition to handing out giveaways, the staff will be available to answer questions about computer security topics, such as phishing, social networking, removable mass store devices, peer-to-peer file sharing, security solutions, and safe surfing.

For more information, including the information booth schedule, visit Temple's National Cyber Security Awareness Month website. In addition, visit the Stay Safe Online website for security tips about various topics including online shopping and mobile devices.


Share Meeting Materials on Blackboard

The Organization feature in Blackboard can be a powerful and effective tool for administrative and student groups to share documents and communicate with each other.

The Documents tool in Blackboard is popular with organizations and is a great system for organizing, sharing, and archiving information and is restricted to participants. When you save a file to a Blackboard organization, you can easily share the document and send e-mail notification to organization participants. By clicking on the link in the e-mail, the recipient can then open the file and save it locally.

In addition to the Documents feature, Blackboard offers various other tools for communicating and sharing information. These tools include the Wiki, Blog, Organization Calendar, and Announcements.

Managing and Using Blackboard 9 Organizations provides instructions for creating and managing Blackboard organizations.

To access Blackboard, log in to TUportal and, under TUAPPLICATIONS, click Blackboard.

Note: Blackboard organizations for students must be created and managed by faculty or administrative personnel.


ISC Focuses on Helping Faculty

Explore numerous options for using technology for your courses with the help of an Instructional Support Center (ISC) consultant. With Temple's technology resources, you can conveniently communicate with students, distribute materials, collect assignments, and administer tests.

ISC consultants can help you set up your course in Blackboard, create blogs and wikis, use the Blackboard Grade Center, record your lectures, print a poster, and much more. If you need advice working on a project, have some ideas for teaching with technology, or just need an answer to a question, the ISC is available to help.

To contact the ISC:

  • On Main Campus, call 215-204-8529 or visit the TECH Center, Room 110
  • On the Health Sciences Campus, call 215-707-7702 or visit Kresge Hall, Room 305
  • On the Ambler Campus, call 267-468-8393 or visit the Ambler Learning Center, Room 111

For more information, visit the Instructional Support Center website.


Gather Around for Group Presentations

The MediaScape collaboration tables in the TECH Center offer additional areas where students can work on group projects. Up to six students at a time can plug in their laptops and take turns displaying presentations and images on a large flat screen LCD.

The tables are located in the 2nd floor lounge areas and are intended for casual, drop-in use—no reservations required.


View Your Roster and More with TUmobile

When you are on the go, you can access your roster using the TUmobile smartphone app. You can also browse the library catalog, check game scores, track the Owloop shuttle bus, and more. TUmobile is available for Android, Apple Phone(iOS), and BlackBerry devices.

To learn more and to download the app, visit the TUmobile website or search for "TUmobile" in the Android Marketplace, Apple App Store, or BlackBerry App World.


Blackboard Help for Students

The Blackboard 9 Quick Reference Guide for Students provides instructions for using the most popular features of Blackboard, such as using the Bb drive, posting to a blog, and submitting assignments.

To access this guide in Blackboard, click the Bb9 Help tab, scroll down to "Online Tutorials & Webinars" on the left, and, under "Student Guide," click Quick Reference Guide.


Technology Guide Highlights Resources

Numerous state-of-the-art technology resources are available to the university community for teaching, learning, and conducting business. The recent edition of the "Technology at Temple" guide provides a handy overview of the various resources for current Temple students. The guide features TUportal, classroom tools, security tips, information about computer and software discounts,and more.


Go to the Knowledge Base for Answers

Go to the Knowledge Base to find out how to get things done at Temple. If your question has not been answered, log in with your AccessNet username and password. You can then search for more results or submit your question and the appropriate department will send you a response.


Returning Students: Pick Up Your New OWLcard!

Details about picking up your new card are listed on the OWLcard website. Your card will be available at the campus you attended during the Spring 2012 semester. For example, if the majority of your classes were on Main Campus during the Spring semester, your card will be at the Main Campus location.

Use your current card through Sunday, September 9. Start using your new card on Monday, September 10, when Diamond Dollars, building access, and parking privileges will be automatically moved to your new OWLcard.

When you pick up your new card, please bring your current card as identification.

If you have any questions, please contact the Help Desk through TUhelp or at 215-204-8000.


Add Technology Training to Your Syllabus

For Faculty: As you create your syllabus for the fall semester, consider including technology training for your students through Lynda.com. This resource is an online library where recognized industry experts teach the latest software tools and skills on a broad range of subjects through high-quality instructional videos. You can request that students submit a Certificate of Completion once they finish the tutorial.

For additional information and to access this resource, go to lynda.temple.edu and log in with your AccessNet username and password. A link is also available on TUportal under TUAPPLICATIONS on the left.

If you have any questions about using this resource, contact the Help Desk at 215-204-8000 or go to TUhelp and submit a request for assistance.


Pay Less for Software with Academic Pricing

Current Temple students, faculty, and staff can take advantage of greatly reduced academic prices when purchasing software from specific websites. Computer Business Services has negotiated contracts with a number of vendors for discounts on many popular programs. Many discounts are substantial, for example, you can purchase Microsoft Office 2010 for $99.99.

For a list of available programs, go to Journey Ed or Software House International (SHI). (For Account Sign-In on the SHI site, use templeuser as the login and temple as the password.) Search the sites for software you wish to buy. When you are ready to make a purchase and are prompted for your e-mail address, use your @temple.edu address to verify your Temple affiliation.

If you have any questions, contact Computer Business Services at 215-204-6700.


Buying a Computer on a Tight Budget

Need to purchase a computer for your department or yourself on a tight budget? Go green and get a tremendous bargain too by buying a computer from Temple's award winning Computer Recycling Center (CRC).

Using a baseline standard, the CRC staff refurbishes older computers and monitors retired from university service. The repurposed equipment is made available for purchase first by departments for university use and then for students, faculty, and staff for personal use. The items for purchase are featured on the CRC's web store.

For details on purchasing equipment, see the CRC website.

If you have any questions, please contact the Help Desk through TUhelp or at 215-204-8000.


Listserv Upgraded to Newest Release

The University Listserv system was recently upgraded to the latest release, Listserv 16.0. The new version has a new streamlined web interface and enhanced security features. In addition, Listserv 16.0 is LDAP compliant, therefore, you can use your AccessNet password to log in to the Listserv system.

You can preview the new system by reviewing a short video presentation for list owners. In addition, quick reference guides with instructions for performing the most common tasks are available for list owners and subscribers.

If you have any questions, please contact the Help Desk through the TUhelp website or at 215-204-8000.


WiFi4Owls to be Phased Out - Move to TUsecurewireless

In an effort to improve wireless service and security, Computer Services will be shutting off the WiFi4Owls wireless network on Thursday, July 5, 2012 at 6:00 a.m. Over the past semester, we have been recommending that you move off the WiFi4Owls network and onto TUsecurewireless.

Starting on July 5th, TUsecurewireless will be the only campus-wide Temple wireless service for students, faculty, staff, and guests. Students in Temple's residence halls, however, will continue to use TUresnet and TUresnetextra for wireless service.

If you have any questions, please contact the Help Desk through TUhelp website or at 215-204-8000.


Students View Grades via TUportal/SSB

As soon as your instructor submits your grades in the Banner system, you will be able to view them in Self-Service Banner through TUportal. To access your grades:

  1. Log in to TUportal.
  2. Select the Student Tools tab on the left.
  3. In the Records channel in the right column, select View Final Grades.

If you have any questions about accessing your grades, contact the Help Desk through the TUhelp website or at 215-204-8000.


Secure File Transfer with TUsafesend

TUsafesend is a Temple University resource that provides a secure method for transferring files containing confidential or other sensitive information. TUsafesend provides a safe, university-sanctioned alternative method to e-mail, which you should never use for sending sensitive information.

With TUsafesend, you can send a maximum of 19 files with a total size of 700 MB at one time. For security purposes, files are stored on the system for 14 days and are then automatically deleted.

To access TUsafesend, use your AccessNet username and password to log into TUportal or tusafesend.temple.edu.

For additional information about TUsafesend, you can review the Frequently Asked Questions or watch a short video on your PC, Mac, or iPad. If you need further assistance with using TUsafesend, contact the Computer Services Help Desk at TUhelp or 215-204-8000 (1-8000).


Enhance Your Presentation Skills

Presentations are frequently an important vehicle for communicating ideas in a classroom as well as at meetings. Learning the skills to develop effective PowerPoint presentations can be a time-consuming process. With Lynda.temple.edu, however, current Temple students, faculty, and staff can take advantage of free, 24/7 training to learn specific PowerPoint skills and presentation techniques.

Approximately ten PowerPoint courses about a variety of topics such as learning essential features, technical tips, and presentation skills as well using audio and video to create more engaging presentations are included in over 1,100 course offerings.

To access this resource, go to lynda.temple.edu and log in with your AccessNet username and password.

If you have any questions about using Lynda.temple.edu, contact the Computer Services Help Desk at TUhelp or 215-204-8000 (1-8000).


Plan Quality Time with Your Group

The breakout rooms in the TECH Center offer students the privacy and resources needed to collaborate on group projects. These rooms are furnished with a flat panel wall display and a desk with a computer set up for group interaction. Three breakout rooms are equipped with multimedia, surround sound, a large screen, and a DVD/VCR console. In addition to the ten breakout rooms on the second floor, there are three additional rooms on the first floor.

To use this resource, students must request a room at the Information Desk on the second floor of the TECH Center.


Add a Personal Touch to TUportal

Just about everything you need to do online at Temple can be accessed through TUportal. After logging in, you can access numerous systems, view your pay and benefit information, update contact information, check the organizational hierarchy, submit grades, and more.

You can expand the convenience a little more by adding your own personal touch. After logging in, go to the left side and scroll down to the BOOKMARKS section where you can add links to your favorite web pages and organize them into folders. This offers a convenient, centralized location to access sites that you frequently visit.

In addition, you can select and display new channels of information. For example, if you want to see CNN News or the National Institutes of Health News Releases when you log in, you can select the channels to display these news feeds.

Quick how-to videos about adding bookmarks and selecting channels are available on TUportal. Just click on MYTAB and then, under TUPORTAL HELP VIDEO, click the Bookmark Channel or Content Layout icon.

If you have any questions, contact the Help Desk by visiting the TUhelp website or by calling 215-204-8000 (1-8000).


Temple Named 2012 Computerworld Honors Laureate

Computer Services is pleased to announce that Temple University has been named a 2012 Computerworld Honors Laureate. Established in 1988, The Computerworld Honors Program recognizes individuals and organizations that use information technology to promote positive social, economic, and educational change.

The winning entry submitted by Computer Services was a case study titled “Green Methods of Closing the Digital Divide.” This study describes how the resources of the Computer Recycling Center (CRC) are used to help bridge the digital divide for Temple students as well as the surrounding communities. This entry was among more than 500 from 25 countries that a panel of distinguished judges evaluated for the humanitarian benefits and measurable results of applying technology to meet a specific social need.


Try TUhelp for Technical Assistance

Requesting technical support from the Computer Services Help Desk is easy and convenient through TUhelp. In addition to submitting and tracking your technical support requests and inquiries, this online self-service website enables you to:

  • View progress notes made by Computer Services consultants.
  • Cancel submitted requests.
  • Submit questions about a request.

TUcloud Saves Money and the Environment

Computer Services offers a "cloud computing" service called TUcloud. This resource enables Temple departments to purchase computing and storage space on Temple's centrally managed servers. These servers, which are administered by Computer Services, reside in Temple's main data centers and can be used by departments as web servers, file servers, or application servers.

TUcloud eliminates the need for departmental resources to plan and purchase hardware and provide routine server maintenance, such as installing software patches and performing backups. In addition, the user purchases the computing and storage services that are necessary. If needs change, it is easy to purchase additional services.

TUcloud is both cost effective and energy efficient. It uses virtualization, a technology that enables multiple servers to run on one piece of hardware. This feature, therefore, reduces the environmental impact.

For additional information, visit the TUcloud website.


Professionally Produce a Multimedia Project

The multimedia studio in the TECH Center is a flexible space built to meet multimedia production or practice needs of students. The acoustically-treated studio includes studio lighting, audio and video equipment, and a computer on which to mix and engineer projects.

Note: To use the multimedia studio, you must make a reservation at the Information Desk on the 2nd floor of the TECH Center and attend a short orientation to the studio.


Work Together with Google Apps

TU Gmail and Exchange users can create, collaborate, and share documents using Google Apps which can be a great benefit in completing coursework and collaborating with colleagues or classmates. For example, you can use Google Docs to create, share, and store word processing documents, spreadsheets, forms, and presentations. You can also work on these files together online. With Google Sites, you can create web pages in a snap and share site ownership so others can help build and maintain the site.

Note: For TU Gmail users, Google Calendar and Google Talk are also available.

For additional information about the features in Google Apps, visit the Work Together and the Get to Know the Google Apps in TU Gmail websites.


Computer Services Presents Lynda.com

Computer Services is now providing free and unlimited access to "lynda.com" for current Temple students, faculty, and staff through a subscription service at lynda.temple.edu. This resource is an online library where recognized industry experts teach the latest software tools and skills through high-quality instructional videos. The tutorials cover a broad range of subjects such as business skills, photography, home computing, design, music and video, 3D and animation, and web design and development.

Take advantage of:

  • Over 1,100 courses taught by industry experts for all levels of learners
  • 24/7 training
  • New courses added every week
  • Exercise files to follow along as you learn
  • The option to watch complete courses or individual videos as needed
  • Access from iPhone or iPad
  • Certificates of Completion

Lynda.com offers the opportunity to learn numerous technology skills. To obtain free access:

If you have any questions about using this resource, contact the Help Desk at 215-204-8000 (1-8000) or go to TUhelp and submit a request for assistance.


Tap into Treasure Trove of Technology Research

Gartner is a leading technology research company that employs 4,800 associates, including 1,250 research analysts and consultants to research, analyze, and interpret the business of technology and track trends. Computer Services offers free access to the Gartner research reports to all students, faculty and staff through TUportal.

Accessing these Gartner reports gives you background on emerging technology trends in various industries, hype cycle graphs that chart popular and receding technology resources, and special topics with key findings and market implications. Featured now is Gartner Predictions 2012, The Shifting Control of IT and Forces That Affect It.

To access the Gartner reports, log in to TUportal and click Gartner Gateway.

If you have any questions about accessing Gartner, contact the Help Desk at 215-204-8000 (1-8000) or go to TUhelp and submit a request for assistance.


Antivirus Software for Home Use

Installing antivirus software on your computer is an important step to help protect your privacy and data. Current students, faculty, and staff are eligible to purchase one Symantec Symantec Endpoint Protection CD for each home computer at a cost of $8 per CD. The fee is payable by payroll deduction for employees or through the tuition bill for students.

Note: At the time of purchase, you must present a valid Temple ID and sign a form acknowledging purchase.

Additional information and purchase locations are on the Antivirus Software for Home Use web page.


Introducing the New Cherry & White Directory

The Temple University Cherry & White Directory for students, faculty, and staff has recently received a major upgrade and redesign. As a result of the Banner implementation, the directory information for the first time reflects the official records of the university.

When you access the new directory, you will notice a fresh streamlined appearance, enhanced and more effective searching capabilities, and the following new features: Google map location, e-mail contact import option, and a new print format.

To change any information in your listing, see the directory update table in the Help section of the directory for details on making updates. Changes will appear in the directory 24 hours after you submit them.

If you have any questions, contact the Help Desk at 215-204-8000 (1-8000) or go to the TUhelp web site to submit a request.


Tools for Teaching & Learning Featured

Timothy O'Rourke, Vice President, Computer and Financial Services & CIO, features an overview of the technology tools available in Blackboard for teaching and learning in his current Welcome message. Review the message for information on tools that can be used to enhance traditional face-to-face, distance education, and blended classes.


Check the Latest System Alerts

For information about the current state of Temple's systems, resources, and more, visit the System Status & Notices web page. This page includes announcements about system outages, telephone availability, computer viruses, e-mail frauds, as well as maintenance that affects resources. You can also view System Status & Notices on the login page of TUportal.


ISC Focuses on Helping Faculty

Explore numerous options for using technology for your courses with the help of an Instructional Support Center (ISC) consultant. With Temple's technology resources, you can conveniently communicate with students, distribute materials, collect assignments, and administer tests.

ISC consultants can help you set up your course in Blackboard, create blogs and wikis, use the Blackboard Grade Center, record your lectures, print a poster, and much more. If you need advice working on a project, have some ideas for teaching with technology, or just need an answer to a question, the ISC is available to help.

To contact the ISC:

  • On Main Campus, call 215-204-8529 or visit the TECH Center, Room 110
  • On the Health Sciences Campus, call 215-707-7702 or visit Kresge Hall, Room 305
  • On the Ambler Campus, call 267-468-8393 or visit the Ambler Learning Center, Room 111

For more information, see the Instructional Support Center website.


Share Meeting Materials on Blackboard

Using the Organization feature in Blackboard can be a powerful and effective tool for administrative and student groups to share documents and communicate with each other.

The Documents tool in Blackboard is popular with organizations and is a great system for organizing, sharing, and archiving information and is restricted to participants. When you save a file to a Blackboard organization, you can easily share the document and send e-mail notification to organization participants. By clicking on the link in the e-mail, the recipient can then open the file and save it locally.

In addition to the Documents feature, Blackboard offers various other tools for communicating and sharing information. These tools include the Wiki, Blog, Organization Calendar, and Announcements.

Instructions for creating and managing Blackboard organizations are available at: http://www.temple.edu/cs/bb/orgs/

To access Blackboard, log in to TUportal and, under TUAPPLICATIONS, click Blackboard.

Note: Blackboard organizations for students must be created and managed by faculty or administrative personnel.


Students View Grades via TUportal/SSB

As soon as your instructor submits your grades in the Banner system, you will be able to view them in Self-Service Banner through TUportal. To access your grades:

  1. Log in to TUportal.
  2. Select the Student Tools tab on left.
  3. In the Records channel in the right column, select View Final Grades.

If you have any questions about accessing your grades, please contact the Help Desk through the TUhelp website or at 215-204-8000.


Gear Up Your Blackboard Courses for Spring 2012

Now is a good time to create or reuse courses in Blackboard. With Blackboard, you can conveniently store your syllabi, assignments, and materials in one place for your students and make updates whenever you want. Blackboard also has a handy Auto-Enrollment feature so you can restrict access to your materials only to students who are registered for your class.

See how it takes just a few clicks to create your course and enroll your students in a short video (3.42 minutes) for the PC/Mac or iPad. Step-by-step instructions are also available. If you have an existing course an wish to recycle the materials, follow the instructions for archiving and reusing your Blackboard course.

For more information, see the Instructional Support Center website for the Blackboard webinars and training sessions scheduled for next week, as well as online reference guides.


Hardware & Software Discounts for Faculty & Staff

Take advantage of educational discounts on computers and software. In addition, you can purchase antivirus software for home use for under $10.


Time for Faculty to Back Up Blackboard Grades

Now that you've reported your grades in Self-Service Banner, it's time to make a local copy of any grades you've entered in the Blackboard Grade Center. A backup will provide protection in case you accidentally erase any grades and it will be a record of each student's work for future reference, if needed. A final copy will also help you move on to prepare your Blackboard courses for the next semester.

It takes just a few clicks in Blackboard to download the Grade Center into an Excel spreadsheet. Learn how in a short video (2.41 minutes) for the PC/Mac or iPad. Brief recap instructions in pdf format are also available.


Wireless Printing in Labs for Students

Students can print wirelessly from a Windows or Mac laptop to designated printers on Main, Ambler, Center City, and HSC campuses. After a one-time set up procedure, students are able connect to TUsecure wireless and send their documents to a queue where it is available for printing from a number of lab printers for up to four hours.

To set up your laptop and view printer locations, go to the Print on the Go website.


Gather Around for Group Presentations

The MediaScape collaboration tables in the TECH Center offer additional areas where students can work on group projects. Up to six students at a time can plug in their laptops and take turns displaying presentations and images on a large flat screen LCD.

The tables are located in the 2nd floor lounge areas and are intended for casual, drop-in use—no reservations required.


Grading in Self-Service Banner Open for Faculty

Faculty can submit grades through Self-Service Banner on TUportal. A ten-minute demonstration for faculty with a voice overview and screen shots is available online. In addition, Grading Liaisons are available to help faculty members with the grading process.

Note that all grades are due on or before Tuesday, December 20, at 5:00 p.m. Eastern Standard Time. For more details, see the Registrar's website.


Final Shutdown for Temple's IBM Mainframe

The plug was pulled on the IBM mainframe on November 15, 2011. Tim O'Rourke, Vice President, Computer and Financial Services & CIO, and Barbara Dolhansky, Associate Vice President, performed the final shutdown with a small group of staff attending.

The mainframe provided a host of essential services to Temple for over 30 years. It was home to the Human Resources System (HRS), Financial Management System (FMS), the Integrated Student Information System (ISIS), and OWLnet. There were a number of reasons for retirement: outdated programming language; decentralized information; no vendor support; limited ability to support new technology; and a very complex infrastructure.

Temple now uses the Banner system for the many operations formerly handled by the mainframe.


High-Performance Computing Specialist on Staff

The Temple community is very excited to have Axel Kohlmeyer on staff, an expert in high-performance and scientific computing on clusters and supercomputers. Under his direction, Computer Services staff operates and supports two Linux clusters for high-performance computing (HPC) including the "Owl's Nest" HPC cluster. This cluster was installed by Computer Services staff last winter and has been operating under full load since spring. The clusters are used for a wide variety of scientific applications of researchers from the Institute for Computational Molecular Science, the College of Science and Technology, the Fox Business School, and the College of Engineering.

The Owl's Nest cluster is funded by a National Science Foundation Major Research Instrumentation Program grant, contributions from a few individual Temple research groups, and the College of Science and Technology. Questions about the HPC cluster should be sent to hpc@temple.edu.

See Dr. Kohlmeyer's web page to learn about high performance computing (HPC) and his current projects.


Temple's State-Wide Connection

Temple has signed on to be part of the Keystone Initiative for Network Based Education and Research (Kinber) Network. According to Magpi, when completed, "the fiber optic cable network will extend over nearly 1,700 miles through 39 Pennsylvania counties, including 22 that are currently unserved or underserved based on their access to affordable broadband services."

Temple will be a hub in the network providing links for local elementary and high schools. The project is in the development stages and once the network is in place, applications and resources will be built.


More Savings for Staff

Computer Services is pleased to announce that the University's new corporate agreement with Verizon Wireless includes a provision for increasing the employee discount for personal accounts from 17% to 18%. Verizon Wireless has updated personal accounts for Temple employees to reflect the 18% discount rate. November invoices should reflect the new rate.

For additional information about Verizon Wireless service for Temple employees, visit the Request Cellular Service for Personal Use web page.

If you have any questions, please contact the Office of Telecommunications at 1-8655 (215-204-8655).


Tech Team Work

A variety of resources are available for students to collaborate on projects. These resources include Google Apps, breakout rooms, and MediaScape tables.

  • Google Apps
    Your TU Gmail account provides a number of useful programs called Google Apps. These programs can be a great benefit for completing your coursework and collaborating with classmates on group projects. With Google Apps, you can:
    • create, share, and work on documents (work processing, spreadsheets, forms, and presentations) together online
    • share the calendar to keep track of meetings
    • use Sites to collaborate on building feature-rich websites

For additional information about the features in Google Apps, visit the Work Together and Get to Know the Google Apps in TU Gmail websites.

  • Breakout Rooms
    Breakout rooms in the TECH Center offer the privacy and resources for students to collaborate on group projects. To use this resource, you must request a room at the Information Desk on the 2nd floor of the TECH Center.
  • MediaScape Collaboration Tables
    The MediaScape collaboration tables in the TECH Center offer additional areas where students can work on group projects. Up to six students at a time can plug in their laptops and take turns displaying presentations and images onto a large flat screen LCD.

The tables are located in the 2nd floor lounge areas and are intended for casual, drop-in use—no reservations required.





Feedback Form Link

 
 

 

 
>RELATED LINKS
 
Temple News Room
Temple in the News
TUcalendar

 



© Copyright Temple University Computer and Information Services. All Rights Reserved.
For web related questions, please send e-mail to cs@temple.edu.

Help Improve Temple Computer Services x
Did you find this information helpful? (required)
Your Name (required)
Your E-mail (required)

Send