Fiscal YTD CS Metrics (as of 12/31/2012)
|
Description | This FY | Last FY | Update Month |
|---|
| Help Desk first line resolution | 71.698% | 75.268% | Dec |
| Tickets involving the Help Desk | 38,119 | 43,297 | Dec |
| Help Desk abandonment rate | 7.688% | 11.225% | Dec |
| Backups | 99.252% | 99.578% | Dec |
| Blackboard # of courses/communities | 37,734 | 28,528 | Dec |
| Blackboard # of instructors/leaders | 7,089 | 6,809 | Dec |
| AppWorx - Total jobs | 4,566,459 | 1,456,224 | Apr |
| AppWorx % of successful jobs | 99.475% | 99.907% | Apr |
| TECH Center # of visitors | 507,175 | 546,451 | Dec |
| Cognos Max # of active users | 2,438 | 2,295 | Dec |
| Cognos # of User Executed Reports | 189,503 | 375,853 | Dec |
| Cognos Max # of Unique logins per month | 814 | 820 | Dec |
| Total Kronos Logins | 427,518 | 327,603 | Dec |
| Training # of people trained face to face | 241 | 197 | Dec |
| Training # of unique people trained face to face | 638 | 471 | Dec |
| Online training # of logins | 17,380 | 3512 | Dec |
| Online training # of unique logins | 6920 | 189 | Dec |
| ISC # of consultations | 26,542 | 21,710 | March |
| University Telephone Uptime (18,675/19,886 ports) | 99.998% | 100% | June |
| Hospital Telephone Uptime (14,785/16,363 ports) | 100% | 100% | June |
| Admin/Hospital Voicemail Uptime | 99.998% | 100% | June |
| Student Voicemail Uptime | 100% | 100% | June |
| WWW.temple.edu # of views | 8,025,631 | 9,981,544 | Dec |
| WWW.temple.edu Unique Visitors | 1,807,438 | 2,441,459 | Dec |
