Services We Offer > Walk In Services

Policy:

• You must have a valid Temple ID or paid receipt with a photo ID in order to obtain an e-mail account or password information.
• Passwords for E-mail accounts are given over the phone only with proper authentication information, typically your id number and birth date. Otherwise, you must come in to one of our locations at Temple and present your Temple photo-id to receive this information.
• Laptop configurations for wireless connectivity are performed at the walk-in area of the Help Desk. Laptops that have any problems which require longer than a 15 minute consultation for service will be scheduled for PC Clinic appointments.
• Help Desk consultants cannot do your homework for you. Help Desk consultants can only assist you with Computer Services supported software and hardware. Help Desk consultants can offer assistance only with software which is licensed to you or your Temple University workstation.
• Requests for service may take 1-2 business days before a consultant is assigned to assist you. Response to email inquiries may require 4 business hours or longer.