Temple University Computer Services
Students
Faculty
Staff
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Help Desk
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System Status
 

Support Products and Operating Systems:

The Computer Services Help Desk provides assistance with the following software:
 

Product

Help Desk Support
Seminar/ Documentation
Microsoft Windows
- Vista Service Pack 1 & above
- Vista Enterprise (employees)
- XP Service Pack 2 & above
Apple OS X
- Mac OS 10.4 & above
 
Yes Windows XP: Yes
Windows Vista: Limited
Mac OS: Limited
Microsoft Office 2007 (PC)
Microsoft Office 2003 (PC)
Microsoft Office 2008 (Mac)
Microsoft Office 2004 (Mac)
 
Yes Yes
Adobe
- Adobe Acrobat 7, 8 & 9
- Adobe Photoshop 7.0 & Above
 
Yes Yes
Communication Software
- Firefox 2.0 & Above
- Safari 3.0 & Above
- Internet Explorer 7 & Above
- Thunderbird
- Mac Mail (with Gmail only)
- Entourage (with Gmail & Exchange)
- SSH Client
- Attachmate EXTRA! Office Client 9
- X-win 32
 
Yes No
Temple Systems
- TUmail (Gmail & Exchange)
- TUportal
- OWLnet
- OWLink
- Blackboard
- Astro (SUSE Linux)
- Euler - Research System (SUSE Linux)
Yes Yes
Security Software
- Symantec Endpoint Protection 11
Yes Yes

Math/Statistical Software
- Minitab 15 for Windows
- SAS9.13&SAS9.2 for Windows
- SAS9.1.3 for Unix
- SPSS 15,16&17 for Windows
- Stata 10 for Windows
- Stata 9 for Unix
- TSP 4.5 for Unix

 

Yes Yes

Handheld Devices
- Windows Mobile 6.0 & above
- Palm OS
- Blackberry
- iPhone/iPodTouch (with Gmail & Exchange)

Yes Yes (Limited)

If your computer has file-sharing programs and illegally downloaded files, such as music and/or video files, or if your computer has peer-to-peer file-sharing programs, such as Limewire or Ares, you may be subject to loss of internet access. In addition, Temple will refuse to provide support for your computer, you will need to have your system serviced by SOMA (or any other company) for a fee. SOMA has an on-campus repair facility. You can arrange to have SOMA repair your system through the Help Desk.

If you are experiencing PC problems, and do NOT have file sharing software on your system, you can schedule an appointment to meet with a Help Desk consultant. Before scheduling an appointment, please be sure of the following:

  • You have the original software that came with the computer. All system CDs/DVDs and proof of licensed software are required.
  • The operating system is Windows Vista or Windows XP (SP2) or Macintosh OS 10.4 and above.

The consultant will provide best-effort assistance; however, your system may still require servicing by SOMA for a fee (or any other company).

If your system falls into one of the following categories, the Help Desk will automatically refer you to SOMA for fee-based system repair:

  • It is a Home/Custom built system
  • It contains hardware that is over 4 years old
  • It contains hardware or hardware/software combination not currently supported by the manufacturer
 
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