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If your computer has file-sharing programs and illegally
downloaded files, such as music and/or video files,
or if your computer has peer-to-peer
file-sharing programs, such as Limewire or Ares, you
may be subject to loss of internet access. In addition,
Temple will refuse to provide support for your computer,
you will need to have your system serviced
by SOMA (or any other company) for a fee.
SOMA has an on-campus repair facility. You
can arrange to have SOMA repair your system
through the Help Desk.
If you are experiencing PC problems, and
do NOT have file sharing software on your
system, you can schedule an appointment to
meet with a Help Desk consultant. Before
scheduling an appointment, please be sure of
the following:
- You have the original software that
came with the computer. All system CDs/DVDs
and proof of licensed software are
required.
- The operating system is Windows
Vista
or Windows XP (SP2) or Macintosh OS
10.4 and above.
The consultant will provide best-effort
assistance; however, your system may still
require servicing by SOMA for a fee (or any
other company).
If your system falls into one of the
following categories, the Help Desk will
automatically refer you to SOMA for
fee-based system repair:
- It is a Home/Custom built system
- It contains hardware that is over 4
years old
- It contains hardware or
hardware/software combination not
currently supported by the manufacturer
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