Frequently Asked Questions

I. Setting up your account II. Using TU Gmail III. Security IV. Help

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I. Setting up your account

How do I get started?
How do I set up my e-mail account for POP or IMAP?
How do I set up my TU Gmail account on my smartphone?
Can I access my personal Google calendar in my TU Gmail account?
Can I forward my e-mail to another account?

How do I get started?

To start using your TU Gmail account:

1. Log in to TUmail through TUportal or TUmail.
2. Enter the Word Verification (CAPTCHA) characters.
3. Read the Terms of Service, Program Policy, and Privacy Policy.
4. Then click I accept. Create my account.
   
   Note: Steps 2 through 4 are only required the first time you log in to your account.

How do I set up my e-mail account for POP or IMAP?

Important:
To use an IMAP client (such as Outlook, Thunderbird, or a PDA/Mobile Device) to access TU Gmail, you must first enable your account for IMAP by logging in through TUmail. Instructions for enabling IMAP are on the Google web site.

Note: If you are unable to log in to your account, you will have to change your password.

When you set up your e-mail program for POP or IMAP, you must enter your AccessNet username@temple.edu e-mail address when you are prompted to enter either your e-mail address or username. Remember to include @temple.edu with your AccessNet username when you enter this information.

You can then set up your e-mail account for Outlook 2007, Thunderbird 2.0, or Thunderbird 3.0. In addition, instructions for configuring POP and IMAP clients, such as Apple Mail and iPhone, are available on the Google site.

How do I set up my TU Gmail account on my smartphone/tablet?

iPhone/iPad setup instructions

The instructions below enable you to quickly sync your TU Gmail e-mail and calender to your iPhone or iPad. If you wish to also sync your contacts, refer instead to Setting up Google Sync with your iOS device. (When prompted for your username, enter your AccessNet-username@temple.edu.)

1. Tap the Settings icon.
   
2. Tap Mail, Contacts, Calendars.
   Tap Add Account.
   
3. Tap Gmail.
   
4. Enter the following information:
   • Name: Your name
   • Address: Your TU Gmail e-mail address (AccessNet-username@temple.edu)
   • Password: Your AccessNet password
5. Tap Next.
6. Tap Save.
7. Tap Settings.
8. Press the Home button.

Note: The iPhone is automatically configured with the following settings:

• Outgoing Mail Server:
  SMTP: smtp.gmail.com
  

• Advanced:
  Use SSL: ON
  Authentication: Password
  Server Port:  993

Android setup instructions

Note: These instructions assume your phone has the Google Gmail app.

1. Launch the Gmail app.
2. Press the Menu Button.
   
3. Tap Accounts.
   
4. Tap Add account.
   
5. Tap Next.
   
6. Under Already have a Google Account, tap Sign in.
   
7. In the Username box, enter your TU Gmail e-mail address (AccessNet-username@temple.edu). Then tap Next.
8. In the Password box, enter your AccessNet password. Then tap Done.
9. Tap Sign in. Then wait a few minutes for the initial setup process to complete.
10. If your phone is set up for Auto-Sync, tap the boxes next to Sync Contacts and Sync Gmail to enable synchronization. The Sync Calendar checkbox should already be selected.
11. Select Finish and then Finish setup.

BlackBerry setup instructions

Instructions for setting up a BlackBerry for TU Gmail vary depending on the model. Setup instructions for BlackBerry devices are on the BlackBerry website.

Can I access my personal Google calendar in my TU Gmail account?

If you created a personal account in Google using your AccessNet username@temple.edu address as your Username, you can import the calendar entries from that account into your TU Gmail account.

To import your calendar entries:

1. Log in to calendar.google.com.
2. Select the original Google account calendar.
3. Export the calendar and save the file to your Desktop.
4. Log out.
5. Then, log in to tumail.temple.edu.
6. Go to the top left of the window and click Calendar.
7. Go My calendars on the left and click Settings.
8. Click Import calendar.
9. Click Browse and select your_calendar.ics > Open > Import.
10. Then, access your calendar through tumail.temple.edu.

Can I forward my e-mail to another account?

Gmail offers the opportunity to automatically forward incoming mail to another e-mail address.

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II. Using TU Gmail

What Gmail features are available in my account?
Can I use Docs to share files?
When I try to log in, the following message appears: "Web Login Required (Failure)." How can I get my e-mail?
How do I create an alias?
Can my name display in the "From" field with upper and lower case letters?
If I send an e-mail to myself, why doesn't the message appear in my Inbox?
Can I delete a single message from a conversation (thread)?
Are TU Gmail accounts accessible to those with disabilities?
How do I access the Cherry & White Directory?
How do I set the receipt feature?
Is there a size limit for attachments?
Why do I get an error message when I try to attach more than one file to a message?
Can I merge my Google account with my TU Gmail account?
How do I send an HTML message?
Why are my incoming messages grouped with similar messages?
Will I have access to my e-mail account after I graduate or if I leave Temple?

What Gmail features are available in my account?

Your TU Gmail account gives you access to:

• E-mail
• Calendar
• Contacts
• Sites
• Chat
• Docs (documents, spreadsheets, and presentations)

Can I use Docs to share files?

You can use the Docs feature to share files with anyone who has a Gmail account.

When I try to log in, the following message appears: "Web Login Required (Failure)." How can I get my e-mail?

If you access your e-mail via POP or IMAP and try to log in too many times using the wrong password, this message will display. To access your e-mail, you must change your AccessNet password.

To change your password:

1. Go to accounts.temple.edu and change your password.
2. Wait a few minutes for the password to be sent to Google and then go to Unlock Captcha.
3. Enter your username and password, enter the Word Verification (CAPTCHA) characters, and click Unlock.

How do I create an alias?

To create an alias, go to the Cherry & White Pages (Directory), select UPDATE ENTRY, login with your AccessNet username and password, and then create your alias. Next, customize your address.

Can my name display in the "From" field with upper and lower case letters?

To change the display to upper and lower case letters, do the following:

1. Click the Gear (Options) icon and then select Labs.
2. At Settings, select the Accounts tab.
3. Go to Send mail as and, on the far right, click edit info.
4. In the Name field, type your name as you want it to appear in the From field and verify that this option is selected.
5. Click Save Changes.

If I send an e-mail to myself, why doesn't the message appear in my Inbox?

E-mail that you send to yourself appears in the "All Mail" folder. You can reroute mail to your Inbox by creating a filter.

To create a filter:

1. Click Settings > Filters > Create a new filter.
2. In the From field, enter your AccessNet username@temple.edu e-mail address.
   Note: You must enter your AccessNet username, not an alias.
3. In the To field, enter your AccessNet username@temple.edu e-mail address.
4. Click Next Step.
5. Click on the Apply the label box to select it.
6. Click Choose label > New Label and enter a name for the label, such as "mail to self."
7. Click OK > Create Filter.

Can I delete a single message from a conversation (thread)?

In addition to deleting entire conversations from your TU Gmail, you can also delete selected messages from a conversation.

Are TU Gmail accounts accessible to those with disabilities?

To view your e-mail in HTML, scroll to the bottom of the window, go to Gmail view and select basic HTML. A variety of accessibility information including instructions for using screen readers is available on the Gmail site.

How do I access the Cherry & White Directory?

To access the Cherry & White Directory, go to: directory.temple.edu

Is there a size limit for attachments?

Gmail establishes a maximum size for sending and receiving attachments.

Why do I get an error message when I try to attach more than one file to a message?

With Adobe Flash Player installed on your computer, you can attach multiple files to an e-mail. Without the player, however, you may receive an error message and be unable to attach any files. To correct this, you can install Adobe Flash Player or change the attachments setting in your e-mail.

How do I set the receipt feature?

Currently, the receipt request feature is not available in TU Gmail.

Can I merge my Google account with my TU Gmail account?

You can share calendars between your accounts and forward mail from one account to the other. In addition, you can change the "Sent From" field in either account to display the e-mail address of the other account. There is no way, however, to merge the accounts.

How do I send an HTML message?

To send an HTML message in TU Gmail:

1. Create the message in a web editor such as Dreamweaver or FrontPage.
2. Display the message in a browser.
3. Press Ctrl + A to select the message.
4. Press Ctrl + C to copy the message.
5. Open TU Gmail and select Compose Mail.
6. Under the message heading, click Rich formatting.
7. Click in the message pane and press Ctrl + V to paste the message.
8. Then, click Send.

Why are my incoming messages grouped with similar messages?

Please see the Conversations topic in Gmail Help.

Will I have access to my e-mail account after I graduate or if I leave Temple?

You can continue to use your Temple Gmail account after you graduate. If you leave the University before graduating, you will have access to your account for 90 days after the end of the last attended semester.

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III. Security

What should I do if I forget my password?

If you forget or need to change your TUsecure password, go to accounts.temple.edu

How do I report suspicious messages, such as phishing, spam, or spoofing?

Google offers easy methods for reporting suspicious messages.

Is my new e-mail account secure?

Google has established extensive Privacy and Security policies.

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IV. Help

Where can I find additional help with using my e-mail account?