Service Catalog

Request a Consultation for Webconferencing

Webconferencing applications are available at Temple University to facilitate meetings, classes, conferences, interviews, etc., with others at remote locations. The Instructional Support Center (ISC) provides consultations on the use of webconferencing.

Contents

• Who is entitled to this service?
• What are the limitations and restrictions related to this service?
• What are the applicable policies or guidelines?
• How do I use this service?
• What are the requirements for using this service?
• What is the time frame for fulfillment of service?
• When is this service available for use?
• What is the cost of this service?
• How do I request this service?

Who is entitled to this service?

• Current Temple University students and employees

What are the limitations and restrictions related to this service?

Computer Services provides support for Adobe Connect and Wimba webconferencing applications. Some Schools, Colleges, and Departments may use other webconferencing applications; support for those products is provided by that unit. In most cases, Computer Services is aware of these applications and can direct you to the appropriate contact person.

Maximum assistance is available in the Instructional Support Centers listed below from Monday through Friday between 8:30 a.m. and 5:00 p.m.

General assistance is available through the Help Desk during normal business hours. Questions on advanced topics, however, may have to be referred to the ISC and will be addressed during normal business hours only.

Note: Consultations are not available during Temple University holidays.

What are the applicable policies or guidelines?

• Temple University Technology Usage Policy

How do I use this service?

• Phone/E-mail Consultations
  Phone consultations are available by calling any of the ISC locations during business hours. After hours, you can contact the Help Desk by submitting a request through TUhelp or by calling 215-204-8000 (1-8000).

• Face-to-Face Consultations
  For lengthy consultations, face-to-face meetings are often the most effective. Appointments are available Monday through Friday between 8:30 a.m. and 5:00 p.m. at any of the ISC locations. Walk-ins are welcome, but it is recommended that you call for an appointment.

What are the requirements for using this service?

Basic computer literacy is required to use or learn to use webconferencing.

What is the time frame for fulfillment of service?

• Depends on the type of consultation

When is this service available for use?

• Instructional Support Center (ISC): Monday through Friday, 8:30 a.m. to 5:00 p.m.
• Help Desk: Hours

What is the cost of this service?

Consultations are provided at no charge.

How do I request this service?

• Visit or contact any ISC location from Monday through Friday between 8:30 a.m. and 5:00 p.m.