Service Catalog

Request a Consultation for Videoconferencing

Videoconferencing facilities are available at Temple University to facilitate meetings, classes, conferences, interviews, etc., with others at remote locations. Classroom Technology Support (CTS) provides consultations on the use of videoconferencing.

Contents

• Who is entitled to this service?
• What are the limitations and restrictions related to this service?
• What are the applicable policies or guidelines?
• What is the time frame for fulfillment of service?
• When is this service available for use?
• What is the cost of this service?
• How do I request this service?

Who is entitled to this service?

• Current Temple University students and employees

What are the limitations and restrictions related to this service?

• Consultations are available with the Classroom Technology Support group during normal business hours, however, advanced questions may need to be referred to consultants with special expertise in videoconferencing. Advanced consultations are available between 8:00 a.m. and 5:00 p.m., Monday through Friday.

• Computer Services does not support all videoconferencing facilities. Some Schools, Colleges, and Departments have dedicated locations equipped with videoconferencing capabilities. In most cases, Computer Services is aware of these sites and can direct you to the appropriate person.

• Computer Services does not schedule videoconferencing facilities. Scheduling is arranged by several individuals and is based on location. Computer Services can direct you to the appropriate scheduler or act as a mediator between you and the scheduler.

• Computer Services does not provide cost estimates for videoconferencing installations but can collaborate with you to obtain a estimate from Facilities Management.

• Videoconferencing facilities are limited and setting up a videoconference can be complex. Please be aware that your request may not be able to be fulfilled because a room is not available or there is not sufficient time to set up and test the equipment.

• Computer Services does not provide staff in the room during videoconferencing events. Support for videoconferencing events is provided the same way support is provided to events scheduled in smart classrooms. For additional information, refer to Get Help in a Smart Classroom.

What are the applicable policies or guidelines?

• Temple University Technology Usage Policy
• After-Hours Events Billing Policy

What is the time frame for fulfillment of service?

• Depends on the type of consultation

When is this service available for use?

For information about hours of operation, please visit the Classroom Technology Support web page.

What is the cost of this service?

Consultations are provided at no charge. Support for videoconferencing events outside normal business hours are subject to charges.

How do I request this service?

Contact any Classroom Technology Support (CTS) depot. For CTS contact information, please refer to the Classroom Technology Support web page.