Service Catalog

Attend a Technology Workshop

Free technology workshops are available to current Temple University students, faculty, and staff. These workshops are designed for the beginner as as well as advanced user and cover a variety of topics including:

• Microsoft Office and Google Docs to enhance office productivity
• Dreamweaver and Google Sites to create websites and web pages
• Photoshop to import photographs from digital devices and manipulate the images
• Google Apps and other Social Networking tools to collaborate with colleagues, classmates, and instructors

Workshops are developed and taught by professional staff who are well versed in computer technology and can answer technology-related questions. Most sessions are hands on and include quick reference guides as well as activity files for self-study or practicing the skills learned in workshops.

Most workshops last approximately three hours. Since some of the sessions build on skills learned in previous workshops, it is critical that you take the prerequisites.

Contents

• Who is entitled to this service?
• What are the limitations and restrictions related to this service?
• What are the applicable policies or guidelines?
• How do I use this service?
• What are the requirements for using this service?
• What is the time frame for fulfillment of service?
• When is this service available for use?
• What is the cost of this service?
• How do I request this service?
• How do I obtain help with requesting this service?

Who is entitled to this service?

• Current Temple University students, faculty, and staff

What are the limitations and restrictions related to this service?

• Participants must register for face-to-face training and demonstrations by the deadline, which is one day prior to the event.
• For assistance with in-depth use of an application to meet a specific business purpose, such as developing a departmental Access database, submit a request through TUhelp or call the Help Desk at 215-204-8000 (1-8000).
• Failure to attend a training session may result in loss of privileges for attending future training sessions.
• Attendees who arrive late for a training session may be denied access.

What are the applicable policies or guidelines?

• How to Register or Cancel a Technology Training Event

How do I use this service?

• Current Temple University students, faculty, and staff must register for scheduled events by the deadline, which is one day prior to the event. To register, go to the Training website and log in with your AccessNet username and password.
• Eligible members of the University community can register 24/7.
• During the hands-on training sessions, which last between one and three hours, participants follow activities designed by the Training group. Note that instructors are available after class to answer questions and provide in-depth help.

What are the requirements for using this service?

Participants are required to:

• register for scheduled training events one day before the event
• meet the course prerequisites and system requirements detailed in the course descriptions on the Training website.
• possess a valid Temple ID card and AccessNet account

Note: When an employee registers for a face-to-face training session, a confirmation notice is automatically sent to the employee's supervisor.

What is the time frame for fulfillment of service?

• Scheduled face-to-face training events are delivered between one and three hours.
• After registering for Computer Services Online Training, participants have access to interactive training modules 24/7 until the end of the fiscal year on June 30. Participants have the option to renew access to the modules at the start of the fiscal year on July 1.

When is this service available for use?

Face-to-face technology training events are scheduled throughout the year from Monday through Friday between 9:30 a.m. and 4:30 p.m.

Online interactive training modules are available 24/7 throughout the year except during periods of system, network, or electrical maintenance.

What is the cost of this service?

There is no cost associated with this service.

How do I request this service?

Visit the registration page and click Register for Technology Training to view course descriptions. Then, click Add to Cart to the right of each course you want to select, click Complete Registration, and follow the prompts to finalize your selections.

How do I obtain help with requesting this service?

Contact the Help Desk at 215-204-8000 (1-8000) or submit a request at TUhelp.