Service Catalog

Request Support for Teaching with Technology

The Instructional Support Center (ISC) provides technical assistance, advice, and suggestions on how to use instructional technology to faculty, adjunct instructors, teaching assistants, and others who teach a course at Temple University.

This service is available to instructors who:

• Need help with:
  • a specific technology for a course, such as Blackboard, blogs, wikis, podcasts, web conferencing, and "clickers"
  • applications to create digital materials, such as Photoshop, PowerPoint, Acrobat, or Camtasia
• Need access to:
  • specialized systems to deliver digital content, such as a digital image database, streaming web server, web conferencing, or iTunes U
  • specialized equipment to produce digital material for a course, such as high-end scanners or video editing equipment
• Would like to brainstorm about the best method for using instructional technology to meet specific instructional goals
• Have an idea about using technology to teach a concept but need help getting started
• Need to know about distance learning as well as the technology and
  facilities available for using this resource
• Want to learn how other instructors are using certain technologies

For more information, visit the ISC website.

Contents

• Who is entitled to this service?
• What are the limitations and restrictions related to this service?
• What are the applicable policies or guidelines?
• How do I use this service?
• What is the time frame for fulfillment of service?
• When is this service available for use?
• What is the cost of this service?
• How do I request this service?

Who is entitled to this service?

• All faculty, adjunct instructors, teaching assistants, as well as anyone who teaches a course at Temple University

What are the limitations and restrictions related to this service?

Maximum assistance on how to use instructional technology is available in the Instructional Support Centers listed below from Monday through Friday between 8:30 a.m. and 5:00 p.m.

General assistance is available through the Help Desk during normal business hours. Questions on advanced topics, however, may have to be referred to the ISC and will be addressed during normal business hours only.

Note: Consultations are not available during Temple University holidays.

What are the applicable policies or guidelines?

• Instructional Support Center Policies

How do I use this service?

The ISC offers the following options:

• Instructor-Led Training & Instructional Technologies User Group (ITUG)
  
  Several training, demonstration, and information sessions on topics targeted to various levels of expertise are offered. A listing of sessions is available on the Technology Training and Outreach website.

• Blackboard Documentation and Tutorials

  For instructors or leaders who cannot attend instructor-led sessions or prefer to learn on their own, numerous online documents and tutorials are available on the Blackboard Reference Guides web page. These materials include a wide-range of topics and are geared toward various levels of expertise.

• Consultations
  
  
• Phone/E-mail
  Phone consultations are available by calling any of the ISC locations during business hours. After hours, you can contact the Help Desk by submitting a request through TUhelp or by calling 215-204-8000 (1-8000).



• Face-to-Face
  For lengthy consultations, face-to-face meetings are often the most effective. Appointments are available Monday through Friday between 8:30 a.m. and 5:00 p.m. at any of the ISC locations. Walk-ins are welcome, but it is recommended that you call for an appointment.

What is the time frame for fulfillment of service?

• Varies, depending on the type of assistance

When is this service available for use?

• Instructional Support Center (ISC): Monday through Friday, 8:30 a.m. to 5:00 p.m.
• Help Desk: Hours
• Online help, Documentation, and Tutorials: 24/7

What is the cost of this service?

This service is provided at no charge.

How do I request this service?

• Instructor-Led Training & Instructional Technologies User Group (ITUG)
  Visit the Technology Training and Outreach website for a list of available training sessions and to reserve a place.

• Online Documentation and Tutorials
  Visit the ISC How-To Documents web page.

• Consultations
  Visit or contact any ISC location from Monday through Friday between 8:30 a.m. and 5:00 p.m.