Service Catalog
An SSL (Secure Sockets Layer) certificate is the digital equivalent of an identification card that is used with a public key encryption system to provide security on the Internet. SSL certificates, which are also referred to as digital IDs, public key certificates, or identity certificates, are issued by a trusted third-party certification authority, such as GlobalSign or VeriSign.
Temple University schools, colleges, and administrative departments can purchase SSL certificates through Computer Services at a discounted price that is generally unavailable to the public.
Who is entitled to this service?
Temple University schools, colleges, and administrative departments are entitled to this service.
What are the limitations and restrictions related to this service?
SSL certificates can only be purchased for temple.edu websites or servers.
What are the applicable policies for this service?
The Temple University Technology Usage Policy is the applicable policy.
How does a customer use this service?
The customer submits a certificate request to GlobalSign, and, upon approval from Computer Services, GlobalSign sends the certificate to the customer. The customer is responsible for:
- providing GlobalSign with an e-mail address for proper notification of renewals.
Note: Computer Services strongly recommends using a departmental e-mail address for this purpose.
- applying the certificate properly in the server and application environment.
What are the customer and/or technical requirements in order to use this service?
A person with considerable knowledge of server administration and SSL certificates should be responsible for requesting, installing, and renewing SSL certificates.
A billing FOAPAL is required when submitting a request for an SSL certificate.
What is the time frame for fulfillment of service?
After a customer submits a request for an SSL certificate, Computer Services will process the request on the next business day (Monday through Friday). Then, GlobalSign will send the certificate to the customer.
When is this service available for use?
A customer can request digital certificates at any time, except during system maintenance periods.
Digital certificates are available until the expiration date.
What is the cost of this service?
The current price is $75 a year for each SSL certificate.
Note: The cost of SSL certificates may vary, depending on the current contract Computer Services has with the certificate company. Note that Computer Services does not add any fees to the certificate cost.
How does a customer request this service?
For instructions on how to procure SSL certificates, go to:
http://www.temple.edu/cs/ssl/ssl_certificate.pdf
Note: When submitting a request for an SSL certificate, the customer must include a FOAPAL.
How do customers obtain help if they have questions about this service?
Customers may submit questions about or report problems with this service through the TUhelp website.
How do customers obtain help if they experience problems with this service?
To report a problem with using an SSL certificate, go to:
http://www.globalsign.com/company/contact-support.html
If GlobalSign is unable to resolve an issue or requests the involvement of the Temple University GlobalSign site administrator, please submit a TUhelp request.
