Service Catalog

Access Your Office Computer from Off Campus

Using a Remote Desktop connection, you can access the programs and files on your office computer from off campus. The connection makes it appear as if you are actually sitting in front of the computer clicking on programs installed on your computer, opening files, etc.

Contents

• Who is entitled to this service?
• What are the limitations and restrictions related to this service?
• What are the applicable policies or guidelines?
• How do I use this service?
• What are the requirements for using this service?
• What is the time frame for fulfillment of service?
• When is this service available for use?
• What is the cost of this service?
• How do I request this service?
• How do I obtain help with requesting this service?

Who is entitled to this service?

• All Temple University employees
• Students with a role of Teaching Assistant, Research Assistant or Graduate Assistant and departmental sponsor with a documented business need

What are the limitations and restrictions related to this service?

• Computer Services employees who would like to connect to their office computer will require an RSA token and will follow a separate process.
• Systems on the HIPAA network will not be accessible using this service.

What are the applicable policies or guidelines?

• Temple University Technology Usage Policy

How do I use this service?

There are three parts to using this service:

Part I. Set up your office computer to receive connections
Part II. Set up your off-campus computer to connect
Part III. Connect to your office computer from off-campus

What are the requirements for using this service?

• If you are an employee, you must have an AccessNet account and perform the setup and connecting instructions.
• If you are a student, you must have an AccessNet account and have both departmental sponsor and Computer Services Security Office approval. After approval, perform the setup and connecting instructions.
• Your office computer must be running Windows XP Professional with Service Pack 3, Windows Vista Enterprise with Service Pack 2, Windows 7 Enterprise and OS X 10.5 and above
• Your home computer must be capable of running the Citrix Access Gateway Plug-in client software. This software is available for Windows XP , Windows Vista (32-bit & 64-bit) & Windows-7 (32-bit & 64-bit), Mac OS X 10.5 and Mac OS X 10.6 (32 & 64 bit) on Intel platforms.

What is the time frame for fulfillment of service?

• If you are an employee, this service is available to you immediately.
• If you are an eligible student, your service request requires authorization and if approved will be fulfilled within 1 business day after receiving faculty sponsor and security approval. (Refer to the previous question.)

When is this service available for use?

This service is available 24 hours a day throughout the year except during periods of system, network or electrical maintenance.

What is the cost of this service?

This service is provided at no charge.

How do I request this service?

• If you are an employee, you already have access. Please follow the documentation to connect to your office computer.
• If you are an eligible student, you will need a departmental sponsor fill out a request through TUhelp. Once approved, you can follow the documentation to connect to your office computer.

How do I obtain help with requesting this service?

For assistance with any of the steps listed under Service Description, contact the Computer Services Help Desk at 215-204-8000 (1-8000) or by submitting a request through TUhelp.