Service Catalog

Purchase Discounted Antivirus Software for Personal Use

Temple offers current students and employees Symantec Endpoint Protection antivirus software for home use at a minimal cost.

Contents

• Who is entitled to this service?
• What are the limitations and restrictions related to this service?
• What are the applicable policies or guidelines?
• How do I use this service?
• What are the requirements for using this service?
• What is the time frame for fulfillment of service?
• When is this service available for use?
• What is the cost of this service?
• How do I request this service?
• How do I obtain help with requesting this service?

Who is entitled to this service?

• Current Temple University students and employees (full and part time)

What are the limitations and restrictions related to this service?

• You must:
• be a current Temple University student or employee.
• purchase a separate copy for each personal computer on which you want to install the software.

• Your computer must meet the minimum installation requirements.

• The software is available for purchase only during operating hours of any Bursar's Office and the TECH Center Help Desk.

• When you are no longer a Temple student or employee, Temple's licensing agreement with Symantec requires that you remove the software.

What are the applicable policies or guidelines?

• Comprehensive Information Security Program
• Temple University Technology Usage Policy

How do I use this service?

Come in person with your Temple ID to any Bursar's Office or to the TECH Center Help Desk during their operating hours. Students will have the charge applied to their tuition bill; employees will have the funds deducted from their next paycheck.

After purchasing this software, you are eligible to obtain free upgrades from Temple's Download website, which is located at https://download.temple.edu/.

What are the requirements for using this service?

• Your computer must meet the minimum installation requirements.
• You must remove any existing antivirus or firewall software from your computer.

What is the time frame for fulfillment of service?

The transaction takes less than five minutes, but total time depends on any queue at the Bursar's Office or TECH Center Help Desk, front desk.

When is this service available for use?

The software can be purchased during the Bursar's Office operating hours and the TECH Center Help Desk walk-in hours.

What is the cost of this service?

The cost is $8.00 per copy. You must purchase one copy for each personal computer on which you want to install the software.

How do I request this service?

• You can purchase the product at any Bursar's Office or at the Main Campus Help Desk located on the first floor of the TECH Center.

• You must come in person and must bring your Temple ID.

• Students will have the charge applied to their tuition bill; employees will have the funds deducted from their next paycheck.

How do I obtain help with requesting this service?

• Contact:
  • Computer Business Services at 215-204-6700 (1-6700) or software@temple.edu
• Help Desk at 215-204-8000 (1-8000)