Service Catalog

Get Help Setting up a New Office Computer(s)

Computer Services sets up new computers to properly connect to the university network. Systems are set up to comply with university policies and Information Security standards. Computers set up by Computer Services will receive support for the life of the system warranty.

Computer setup includes:

• Backing up business-related data from a prior system and transferring data to the new system
• Configuring workstation to access either a wired or wireless university network
• Installing university site licensed approved software as part of a computer image
• Installing additional licensed software as needed
• Acting as liaison when vendor support is required to install third party software
• Connecting to all necessary devices, such as printers and scanners, required for daily business operations

The base setup for a new Microsoft Windows computer includes:

• Windows 7 Enterprise with available Windows updates
• Microsoft Office 2007
• Symantec Enterprise Protection with security settings configuration
• Adobe Reader
• Firefox
• Java Runtime compatible with Banner and Kronos

The base setup for a new Mac OS X computer includes:

• Snow Leopard with all available Apple updates
• Microsoft Office 2008
• Symantec Enterprise Protection with security settings configuration
• Adobe Reader
• Firefox

Contents

• Who is entitled to this service?
• What are the limitations and restrictions related to this service?
• What are the applicable policies or guidelines?
• What are the requirements for using this service?
• What is the time frame for fulfillment of service?
• When is this service available for use?
• What is the cost of this service?
• How do I request this service?
• How do I obtain help with requesting this service?

Who is entitled to this service?

• All university employees
• Authorized guests in a university office

What are the limitations and restrictions related to this service?

• Schools, Colleges, and Departments having dedicated IT support staff may receive service levels that differ from this offering. School, College, and Departmental IT staff will work directly with their clients after TUhelp requests are submitted.
• After a computer has been set up, employees are responsible for backing up local files and locally stored application data.

What are the applicable policies or guidelines?

• Human Resources Employee Manual
• Temple University Rules of Conduct
• University Policies
• Computer Services Policies

What are the requirements for using this service?

• New equipment must be at the installation site prior to submitting a setup request.
• A live university network connection for each computer must be available at the location. If you do not have a network connection, log in to TUportal, click Telecom Self Service > Online Forms > Service Request. Then, complete and submit the Customer Service Order Request Form.
• AccessNet account
• All software on the system must be university site licensed. If any of the software is not, a purchase receipt is required. In addition, the Business staff of the requesting department must manage ownership of the software.
• The requestor must be present when finalizing the system settings.

What is the time frame for fulfillment of service?

The time depends on the number of systems to be set up. For one or two systems, service will generally be provided within five days. For three or more systems, Computer Services will contact the requestor to schedule the setup.

Note: Schools, Colleges, and Departments having dedicated IT support staff may receive service levels that differ from this offering. School, College, and Departmental IT staff will work directly with their clients after TUhelp requests are submitted.

When is this service available for use?

This service is available business days, Monday through Friday from 8:30 am to 5:00 pm. Computer Services supports Main, HSC, TUCC, Ambler, TASB, and Fort Washington campuses.

Note: Schools, Colleges, and Departments having dedicated IT support staff may receive service levels that differ from this offering. School, College, and Departmental IT staff will work directly with their clients after TUhelp requests are submitted.

What is the cost of this service?

This service is provided at no charge.

How do I request this service?

Call the Help Desk at (215) 204-8000 or submit a request via TUhelp.

How do I obtain help with requesting this service?

For assistance, contact the Computer Services Help Desk at (215) 204-8000 or by submitting a request via TUhelp.