|
|
|
Service Catalog
All eligible members of the Temple community, including current employees, students, and registered alumni, receive an @temple.edu e-mail account upon joining the university.
- All currently registered Temple students
- All incoming students who have been accepted and paid a deposit
- All current Temple employees
- Temple alumni
- Professor Emeriti
- Retirees can request to keep their account open for one year. After the first year, retirees must submit a request annually through TUhelp for Vice President or Dean approval.
- Contractors, vendors, and special projects personnel, if all the following conditions apply:
- You are not a current employee of the university.
- You are working in some capacity for the university.
- You require electronic resources to conduct official university business.
- You must be a currently enrolled student, employee, or Temple University alumnus/a.
- E-mail accounts are closed automatically when:
- a student fails to register for a semester
- an employee is voluntarily or involuntarily terminated
- A user with more than one status, such as employee and student, will keep their e-mail account as long as they continue with the university under at least one status.
- Maximum storage quotas:
- TU Gmail--25 GB
- Microsoft Exchange--4 GB
- Maximum attachment size:
- TU Gmail and Microsoft Exchange--20 MB
E-mail accounts are provisioned automatically upon admission as a student or upon employment by the university. Your e-mail address is your AccessNet-username@temple.edu (for example, tua00000@temple.edu).
To check your e-mail on the web:
- Go to TUmail or TUportal and log in with your AccessNet username and password.
- Based on your credentials, the system directs you to Gmail or Exchange.
Note: If you log in to TUportal, click TUmail to access your mail.
To access your e-mail on a PC or mobile device:
- TU Gmail Users: To check your e-mail using a supported e-mail client on a PC or a mobile device, see the FAQs on the TU Gmail site for instructions.
- Microsoft Exchange Users: To check your e-mail using a supported e-mail client on a PC or mobile device, see the Microsoft Exchange Getting Started guide for instructions.
To customize your e-mail address:
- By default, your standard e-mail address is your AccessNet-username@temple.edu (for example, tua00000@temple.edu). In addition to this standard address, you also have the option to create aliases (or nicknames) to personalize the address.
To create an alias, see the Customize Your E-mail Address web page for instructions.
- AccessNet username and password
- personal computer, smart phone, or other device with a browser or dedicated e-mail application
- Internet access
Note: You can also use supported e-mail clients to access your e-mail. A list of supported clients and instructions for configuring them are available for TU Gmail and Exchange.
- Students are eligible for e-mail upon acceptance to the university and one business day after paying an enrollment deposit.*
- Employees are eligible for e-mail one business day after they are entered in the HR payroll system.*
- Authorized guests of the university with a legitimate business need for a Temple e-mail account are eligible for e-mail. To receive an account, a sponsor must submit a request through TUhelp stating the business need and the request must be approved by Computer Services. This process takes three to five business days.*
- For a departmental account, submit a request to TUhelp with detailed information about the account. When this information is received, the request will be submitted for review and approval by the Chief Information Security Officer. This process takes between three and five business days.
*Upon eligibility, users must go to the Account Management website to activate their account.
E-mail is available 24 hours a day throughout the year except during periods of system, network, or electrical maintenance. Note that requests for e-mail support are fulfilled during Help Desk business hours.
This service is provided at no charge.
Matriculated Students
If you are a new student, you will automatically receive a TU Gmail account after you pay your tuition deposit or Graduate Matriculation Fee. Account information is mailed to your home. If you did not receive this information, you can look it up online at the Computer Services Account Management website.
Non-Matriculated Students
After you have met with an advisor and registered for classes, your AccessNet account information and instructions for activating the account will be mailed to your home. If you did not receive this information, visit the Help Desk or other CS location for assistance.
Employees
Temple University offers two types of e-mail accounts for employees: TU Gmail and Microsoft Exchange. The type of e-mail is based on departmental preference, however, both types of accounts receive an @temple.edu e-mail address.
By default, new employees receive a TU Gmail account when their AccessNet account is created. If, as a hiring manager, you determine that a new employee needs a Microsoft Exchange account because your department uses Microsoft Exchange, please submit a request to TUhelp. Computer Services will then create the Exchange account.
Note: Before submitting a request for a Microsoft Exchange account, verify that your new employee has activated their AccessNet account on the Account Management website. Include the AccessNet username in your request.
Contractors, Vendors, and Special Projects Personnel
You may have received a courtesy account. To receive an @temple.edu e-mail address, however, your department chairperson or department head must submit a request on your behalf through the TUhelp website citing the specific business need for the Temple address.
Alumni
If you have a Temple e-mail address and receive an e-mail notifying you that your account is about to close, contact the Help Desk at TUhelp.temple.edu or 215-204-8000 to request a renewal.
Important: Please be advised that before you leave the university, save all files you want to keep that you stored on university resources, such as MyBackpack, Blackboard, the Astro server, and the Euler server. The university does not retain these files after you graduate and leave the university.
If you do not have a Temple e-mail address and would like to request one, contact the Help Desk at help@temple.edu or 215-204-8000. If sending e-mail, please include your first and last name as well as your Temple ID number (TUid).
Departmental Accounts
For business continuity purposes, some departments need a departmental e-mail address to:
- manage high volume e-mail demands that a single person may not be able to handle
- send e-mail from a department that is not associated with a particular person
Because of security concerns regarding the use of these accounts, a department needs to provide a business justification for such an account and the request is subject to approval by the Chief Information Security Officer.
To submit a request, go to TUhelp. In your request, please include answers to the following questions:
- What is the business or organizational need for the account?
- Who will assume ownership/responsibility of the account (full name and e-mail address)?
- Who will have access to the account (full names and e-mail addresses)?
- Will the e-mail address be used to both send and receive e-mail?
- What e-mail address is requested?
For example, XXXXXX@temple.edu where XXXXXX can be four to eight characters with no spaces or punctuation; this will also serve as the account login name.
- Are any additional e-mail addresses required for this account?
Additional addresses are known as e-mail aliases, for example, welcomeweek@temple.edu.
- Is this account for a student organization recognized by Student Activities?
- Location: Help Desk, Main Campus
- Website: TUhelp
- Phone: 215-204-8000 (1-8000)
|
|
