Service Catalog

Request an Office Landline Telephone

Two basic types of telephone sets are available:

• single line
• one telephone extension rings
• speaker and display capabilities
• user guide
• multi-line
  • multiple lines ring
  • up to thirty buttons are available and programmable with multiple features
  • speaker and display capabilities
  • user guide

Note: Installation and monthly costs vary depending on the telephone set.

The following table identifies the standard software features on single line and multi-line sets.

Contents

• Who is entitled to this service?
• What are the limitations and restrictions related to this service?
• What are the applicable policies or guidelines?
• How do I use this service?
• What are the requirements for using this service?
• What is the time frame for fulfillment of service?
• When is this service available for use?
• What is the cost of this service?
• How do I request this service?
• How do I obtain help with requesting this service?

Who is entitled to this service?

• All authorized employees and guests of Temple University and Temple University Health System.

What are the limitations and restrictions related to this service?

• Available at all Temple University and Temple University Health System (TUHS) owned properties.

What are the applicable policies or guidelines?

• Human Resources Employee Manual
• Temple University Rules of Conduct
• University Policies
• Computer Services Policies

How do I use this service?

User guides are available for:

• Single Line Telephones
• Multi-line Telephones

What are the requirements for using this service?

• Approval from the requestor's budget unit head or business manager
• FOAPAL or Cost Center number
• Building and room number for the service

What is the time frame for fulfillment of service?

Please plan for a period of 15 business days for your order to be completed. For an additional charge and depending on current work load, each item on an order can be expedited based on two levels of expedited services:

• 1-3 business days
• 4-7 business days

For more information, refer to the Rates and Charges page.

When is this service available for use?

Telephone service is available 24 hours a day throughout the year except during periods of system, network, or electrical maintenance.

Requests for set up and repair are fulfilled during normal business hours: Monday through Friday, from 8:00 am to 5:00 pm.

What is the cost of this service?

Please visit the Rates and Charges page for information about service and installation costs as well as expedited service charges.

How do I request this service?

Temple University employees can request the service using one of the following methods:

• Web: Log in to TUportal and click Telecom Self Service > Online Forms > Service Request. Then, complete and submit the Customer Service Order Request Form.
• E-mail: Complete the Customer Service Order Request form and e-mail to telecomm@temple.edu.
• Fax: Complete the Customer Service Order Request form and fax to 215-204-7811 or 1-7811.

Temple University Health System employees:

• can complete the Customer Service Order Request form and e-mail the form to telecomm@temple.edu
  -or-
• complete the form on the Telecommunications section on the Forms site and e-mail the form to telecomm@temple.edu

How do I obtain help with requesting this service?

For assistance, call 4-HELP or 215-204-7722 during normal business hours: Monday through Friday, from 8:00 am to 5:00 pm.