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Computer Lab Printing Management

Uniprint manages student printing in computer labs, public areas, and computer classrooms. When students print, they use their University-allocated print quota and, if their quota is depleted, printing is charged to their Diamond Dollars accounts.

Since students release print jobs at a print station, they can see the job cost and and prevent unnecessary printing. Uniprint, therefore, minimizes wasteful printing.


Who is entitled to this service?

Schools, colleges, and departments with printers for student use are entitled to this service.

What are the limitations and restrictions related to this service?

Printers must be on the student network.

What are the applicable policies for this service?

Student Printing in Temple University Computer Labs is the applicable policy.

What are the customer and/or technical requirements in order to use this service?

Academic and/or administrative units interested in this service are responsible for the following:

  • printers and printer consumables, such as toner and inkjet cartridges
  • two ethernet connections per printer: one for the printer and one for the release station
  • network charges for the printer and release station
  • sufficient power at the printer location
  • furniture for the printer and release station
  • print driver installation on computers

What is the time frame for fulfillment of service?

The time frame for this service is ten business days.

When is this service available for use?

This service is available 24/7, except for server maintenance periods on Saturday morning, between 5 a.m. and 5:15 a.m., and as needed for upgrades and system troubleshooting.

What is the cost of this service?

Currently, there is no cost to schools, colleges, and departments for this service.

How does a customer request this service?

Customers can request this service through the TUhelp website.

How do customers obtain help with questions before obtaining the service?

Customers can submit questions to printing@temple.edu or TUhelp.

How do customers obtain help with problems after obtaining the service?

For immediate issues such as reprints or printers in an error state, customers can call the TECH Center Consultant Desk at 1-9898.

Refund requests should be:

  • routed through local IT staff/consultants to verify the claim and correct local issues, such as jams and low toner
  • submitted by the IT staff on behalf of the requester through a Remedy ticket or an e-mail to printing@temple.edu with the following information:
    • customer identification: name, TUid, and AccessNet username
    • problem information: date, time, and description of issue
    • name of the print job affected
According to the Student Printing in Temple University Computer Labs policy, refunds are not granted for user errors, such as formatting issues or page size. No refunds are given for the customer’s own paper.

 

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