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Service Catalog Contribute Content to the Knowledge Base The Knowledge Base is a central information repository that provides responses to frequently asked questions about how to get things done at Temple University. The repository provides over 1,100 questions and responses from approximately 80 university departments, both academic and administrative. The university community can log in to search for information specific to students or employees. The public search interface provides access to a limited number of questions.
Who is entitled to this service?
What are the limitations and restrictions related to this service? The responsible department periodically reviews the Knowledge Base content. If content has not been reviewed within the last year, it is automatically removed from the search results. The process of standardizing and disseminating content from Schools and Colleges is currently under review. What are the applicable policies or guidelines? Documentation and instructions are available to content contributors during and after training. Training is scheduled directly with the department on an individual basis. In addition, a complete Knowledge Base user handbook is available. What are the requirements for using this service?
What is the time frame for fulfillment of service? After submitting a TUhelp request, the requestor will be contacted within one business day to schedule consultation and training. When is this service available for use? This service is available 24 hours a day throughout the year except during periods of system, network, or electrical maintenance. Note that the Knowledge Base administrator is available during normal business hours: Monday through Friday, from 8:00 am to 5:00 pm. What is the cost of this service? This service is provided at no charge. How do I request this service? Call the Help Desk at (215) 204-8000 or submit a request through TUhelp.
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