Service Catalog

Request an Internet Connection

The Office of Telecommunications is responsible for:

• installing and maintaining Temple University networks at eight University and 30 Health System locations
• providing Internet access to the Temple community using Ethernet technology

Internet service is typically delivered via a wired Ethernet jack at varying speeds. Telecommunications offers three types of Ethernet service:

• 10Mbps
• 100Mbps
• 1000Mbps (1Gbps)

Note: 10Mbps is the slowest speed and is sufficient for most needs; 1000Mbps is the fastest speed.

Contents

• Who is entitled to this service?
• What are the limitations and restrictions related to this service?
• What are the applicable policies or guidelines?
• How do I use this service?
• What are the requirements for using this service?
• What is the time frame for fulfillment of service?
• When is this service available for use?
• What is the cost of this service?
• How do I request this service?
• How do I obtain help with requesting this service?

Who is entitled to this service?

• All authorized employees and guests of Temple University and Temple University Health System (TUHS) located in properties owned or leased by Temple University and TUHS

What are the limitations and restrictions related to this service?

The service is only available in Temple buildings or leased spaces that are connected to the Temple network.

What are the applicable policies or guidelines?

• Human Resources Employee Manual
• University Policies
• Computer Services Policies
• Temple University Rules of Conduct

How do I use this service?

If the Office of Telecommunications installs your Ethernet jack or if you plan to use an existing Ethernet jack, your computer must meet the following requirements to access the Internet:

• be registered with Computer Services
• have the required antivirus software installed
• have the latest operating system patches installed

If your computer meets these requirements (e.g., relocating an Internet-connected computer), connect your computer to the Ethernet jack with an Ethernet cable.

If your computer does not meet these requirements (e.g., a new computer), please refer to Get Help Setting up a New Office Computer(s).

What are the requirements for using this service?

Requests for new service or modifications to existing service require the following:

• approval from the requester's budget unit head or business manager
• FOAPAL or Cost Center number
• building and room number for the service

What is the time frame for fulfillment of service?

For new Ethernet jack installations, please plan on a 15 business day period for your order to be completed. For an additional charge and depending on the availability of resources, each order item can be expedited based on two levels of service:

• 1-3 business days
• 4-7 business days
  

For new computers with existing Ethernet jacks that require computer registration as well as security verification including antivirus software and security patch installation, please refer to Get Help Setting up a New Office Computer(s).

When is this service available for use?

Network service is available 24 hours a day throughout the year, except during periods of system, network, or electrical maintenance.

Requests for set up and repair are fulfilled during normal business hours: Monday through Friday, from 8:00 a.m. to 5:00 p.m.

What is the cost of this service?

Information about service, installation costs, and per item expedited charge is available on the Rates and Charges page.

How do I request this service?

To request Internet service:

• Log in to TUportal.temple.edu, go to TUAPPLICATIONS and click Telecom Self Service, and then complete and submit the online form.
  
  -or-
  
  
• Complete and submit the Service Order Request Form through any of the following:
  • E-mail
    telecomm@temple.edu
  • Fax
    215-204-7811 (1-7811)
  • Inter-Office Mail
    Office of Telecommunications
    The Tech Center
    3rd floor (286-05)

How do I obtain help with requesting this service?

If you need help requesting this service, contact the Office of Telecommunications at 4-HELP (4-4358) or 215-204-7722 during normal business hours: Monday through Friday, 8:00 a.m. to 5:00 p.m.

If you are experiencing problems with an existing Ethernet service:

• Temple University employees: contact the Help Desk at TUhelp or 215-204-8000 (1-8000)
• Temple University Health System employees: call 215-707-7008 (2-7008)