Request an Internet Connection
The Office of Telecommunications is responsible for:
Internet service is typically delivered via a wired Ethernet jack at varying speeds. Telecommunications offers three types of Ethernet service:
Note: 10Mbps is the slowest speed and is sufficient for most needs; 1000Mbps is the fastest speed.
The service is only available in Temple buildings or leased spaces that are connected to the Temple network.
If the Office of Telecommunications installs your Ethernet jack or if you plan to use an existing Ethernet jack, your computer must meet the following requirements to access the Internet:
If your computer meets these requirements (e.g., relocating an Internet-connected computer), connect your computer to the Ethernet jack with an Ethernet cable.
Requests for new service or modifications to existing service require the following:
For new Ethernet jack installations, please plan on a 15 business day period for your order to be completed. For an additional charge and depending on the availability of resources, each order item can be expedited based on two levels of service:
For new computers with existing Ethernet jacks that require computer registration as well as security verification including antivirus software and security patch installation, please refer to Get Help Setting up a New Office Computer(s).
Network service is available 24 hours a day throughout the year, except during periods of system, network, or electrical maintenance.
Requests for set up and repair are fulfilled during normal business hours: Monday through Friday, from 8:00 a.m. to 5:00 p.m.
Information about service, installation costs, and per item expedited charge is available on the Rates and Charges page.
To request Internet service:
If you need help requesting this service, contact the Office of Telecommunications at 4-HELP (4-4358) or 215-204-7722 during normal business hours: Monday through Friday, 8:00 a.m. to 5:00 p.m.
If you are experiencing problems with an existing Ethernet service: