Request Enhanced Call Processing (Phone Tree)
Enhanced Call Processing, also known as a "phone tree," enables departments to route incoming calls to specific extensions and mailboxes. Using the service, departments can advertise a single telephone number and route calls to a particular extension, voicemail, or submenu.
Who is entitled to this service?
Budget unit heads of Temple University and Temple University Health System can request this service for their employees. Faculty or administrative sponsors must request this service for student organizations.
What are the limitations and restrictions related to this service?
This service is available to Temple University departments and Temple University Health System (TUHS) sites located in properties owned or leased by Temple University.
What are the applicable policies/guidelines for this service?
How does the customer use this service?
Computer Services will meet with the department to design and implement the phone application. This consultation includes developing the flowchart and the text for the voice prompts as well as creating additional options, if necessary.
What are the customer and/or technical requirements for using this service?
A designated contact must be available to consult with a Computer Services consultant to design the phone application. Before the service is implemented, the customer must verify that the design is appropriate and complete.
What is the time frame for fulfillment of service?
Computer Services will acknowledge a service request within five business days. The design and implementation time will depend on the complexity and priority of a request. Computer Services will work with the department to establish a reasonable time frame for delivery.
When is this service available for use?
Consultations to design a phone application are conducted during normal business hours.
Availability of enhanced call processing depends on the requester's design.
What is the cost of this service?
The cost for developing and implementing this service is $81.56 per hour. This fee includes the time spent for consultations and implementation as well as for any changes made after implementation. If the design requires additional phones or programming, added costs may apply.
A monthly service fee will apply and depend on the design.
How does a customer request this service?
Temple University Employees
- Log in to TUhelp and select Request Service > Telecommunications > Enhanced Call Processing (Phone Trees). Then, complete the form and click Submit.
Temple University Health System Employees
- Complete and submit the Service Order Request Form through any of the following:
- Inter-Office Mail:
Office of Telecommunications
The Tech Center
3rd floor (286-05)
How do I get help using or requesting this service?
- Call 4-HELP or 215-204-7549 during normal business hours: Monday through Friday, from 8:00 a.m. to 5:00 p.m.
- Temple University faculty and staff can submit requests through TUhelp.