Enhanced Call Processing, also known as "phone trees," enables departments to route incoming calls to specific extensions and mailboxes. Using the service, departments can advertise a single telephone number and route calls to a particular extension, voicemail, or submenu.
Additional information about this service is available on the Office of Telecommunications web page.
Budget unit heads of Temple University and Temple University Health System can request this service for their employees. Faculty or administrative sponsors must request this service for student organizations.
This service is available to Temple University departments and Temple University Health System (TUHS) sites located in properties owned or leased by Temple University.
The Temple University Technology Usage Policy is the applicable policy for this service.
Computer Services will meet with the department to design and implement the phone application. This consultation includes developing the flowchart and the text for the voice prompts as well as creating additional options, if necessary.
A designated contact must be available to consult with a Computer Services consultant to design the phone application. Before the service is implemented, the customer must verify that the design is appropriate and complete.
Computer Services will acknowledge a service request within five business days. The design and implementation time will depend on the complexity and priority of a request. Computer Services will work with the department to establish a reasonable time frame for delivery.
Consultations to design a phone application are conducted during normal business hours.
Enhanced call processing is available according to the design of the requester.
The cost for developing and implementing this service is $81.56 per hour. This fee includes the time spent for consultations and implementation as well as for any changes made after implementation. If the design requires additional phones or programming, added costs may apply.
A monthly service fee will apply and depend on the design.
Temple University Faculty and Staff:
- Submit requests through TUhelp.
Temple University Health System Employees:
- Complete and submit the Service Order Request Form through any of the following:
- Inter-Office Mail:
Office of Telecommunications
The Tech Center
3rd floor (286-05)
- Call 4-HELP or 215-204-7549 during normal business hours: Monday through Friday, from 8:00 a.m. to 5:00 p.m.
- Temple University faculty and staff can submit requests through TUhelp.