Service Catalog
Electronic Document Management
Banner Document Management System (BDMS), also known as Application Xtender, enables Temple University academic and business units to digitize their documents. While the software is specifically designed to work with the five functional modules of Banner (Student, Human Resources, Finance, Financial Aid, and Advancement), it can also be used within other areas based on the imaging requirements and scope of implementation. This service supports scanning operations, electronic uploads, and secure faxing.
Who is entitled to this service?
Any Temple University budget unit head can request this service. The budget unit head and the appropriate data stewards will determine access for designated Temple employees.
What are the limitations and restrictions related to this service?
- Images can only be viewed within the Temple network.
- For each new request, budget unit heads need to provide information about the documents to be stored: owner; general purpose; approximate quantity; and retention periods.
Note: Since each project can be unique, the duration of an approved project can vary from one project to another. Time and effort will be negotiated between the budget unit head and the project manager from Computer Services.
What are the applicable policies/guidelines for this service?
The Temple University Technology Usage Policy is the applicable policy for this service.
What are the customer and/or technical requirements for using this service?
Customers who request electronic document management projects are expected to:
- Correspond and meet with Computer Services throughout the project.
- Represent the needs and requirements of the users.
- Be responsible for all present and future communication with the users.
- Participate in testing the solution.
- Provide sign-off that the project meets mutually agreed upon requirements.
When the project has been completed, Computer Services will provide customized instructions for viewing, loading, and modifying documents.
BDMS users who need to edit electronic documents should use Internet Explorer on a PC.
What is the time frame for fulfillment of service?
Computer Services will acknowledge a document management request within two business days.
Computer Services cannot set a standard, fixed amount of time and effort necessary to complete electronic document management requests. The requester and project manager from Computer Services must negotiate the time and effort for each unique request.
When is this service available for use?
Documents are available 24 hours a day, 7 days a week, except during normal maintenance which occurs Monday mornings between 5:00 a.m. and 5:30 a.m.
What is the cost of this service?
At this time, the costs associated with this service are not passed on to academic or business units. Computer Services assumes all costs associated with this service.
How do customers obtain help if they have questions about this service or experience problems with it?
Customers can submit questions about or report problems with this service through the TUhelp website.
How does a customer request this service?
Customers can submit a request though the TUhelp website.
Customers submitting requests will be asked to provide the following information:
- What types of documents need to be digitized?
- What is the expected volume?
- Do the documents contain private information such as social security numbers or credit card information?
- How long do you need to keep these documents in Xtender?
- Who is the owner of the documents?
