Service Catalog

Customize Your Personal E-mail Address

When your account is created, you are assigned two e-mail addresses:

• one address includes your AccessNet username. For example, if your AccessNet username is tua00000, your e-mail address is tua00000@temple.edu.
  
  
• the second address is an e-mail alias, which is a customized e-mail address that you can use instead of your AccessNet username. If is its not in use, you are assigned an alias of your firstname.lastname@temple.edu. For example, russell.conwell@temple.edu.
  
  Note that you can create four additional e-mail aliases for your account.

Contents

• Who is entitled to this service?
• What are the limitations and restrictions related to this service?
• What are the applicable policies or guidelines?
• How do I use this service?
• What are the requirements for using this service?
• What is the time frame for fulfillment of service?
• When is this service available for use?
• What is the cost of this service?
• How do I request this service?
• How do I obtain help with requesting this service?

Who is entitled to this service?

• All active TUmail users

What are the limitations and restrictions related to this service?

You can create and modify four aliases. Aliases must comply with the following requirements:

• begin and end with a letter of the alphabet (lower or upper case) or a number
• contain at least three characters
• be associated with a unique e-mail address

Note: Aliases can contain dashes (-) or periods as long as they are not at the beginning or the end of the alias.

What are the applicable policies or guidelines?

• Temple University Technology Usage Policy
• Student Electronic Information (E-mail)
• Comprehensive Guide to E-mail Usage and Policy

How do I use this service?

Follow the instructions to Customize Your E-mail Address.

What are the requirements for using this service?

• An active TUmail account

What is the time frame for fulfillment of service?

E-mail aliases are available immediately after they are created.

When is this service available for use?

You can change your password 24 hours a day throughout the year except during periods of system, network, or electrical maintenance.

What is the cost of this service?

This service is provided at no charge.

How do I request this service?

Go to the Cherry & White Directory, click UPDATE YOUR ENTRY, and then log in.

-or-

Log in to TUportal and click Cherry & White Directory Update.

How do I obtain help with requesting this service?

Contact the Computer Services Help Desk:

• Website: TUhelp
• Phone: 215-204-8000 (1-8000)

Did you find this information helpful?