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Customize Your Personal E-mail Address

When your account is created, you are assigned two e-mail addresses:

  • one address includes your AccessNet username. For example, if your AccessNet username is tua00000, your e-mail address is

  • the second address is an e-mail alias, which is a customized e-mail address that you can use instead of your AccessNet username. If is its not in use, you are assigned an alias of your For example,

    Note that you can create four additional e-mail aliases for your account.



Who is entitled to this service?

  • All active TUmail users

What are the limitations and restrictions related to this service?

You can create and modify four aliases. Aliases must comply with the following requirements:

  • begin and end with a letter of the alphabet (lower or upper case) or a number
  • contain at least three characters
  • be associated with a unique e-mail address

Note: Aliases can contain dashes (-) or periods as long as they are not at the beginning or the end of the alias.

What are the applicable policies or guidelines?

How do I use this service?

Follow the instructions to Customize Your E-mail Address.

What are the requirements for using this service?

  • An active TUmail account

What is the time frame for fulfillment of service?

E-mail aliases are available immediately after they are created.

When is this service available for use?

You can change your password 24 hours a day throughout the year except during periods of system, network, or electrical maintenance.

What is the cost of this service?

This service is provided at no charge.

How do I request this service?

Go to the Cherry & White Directory, click UPDATE YOUR ENTRY, and then log in.


Log in to TUportal and click Cherry & White Directory Update.

How do I obtain help with requesting this service?

Contact the Computer Services Help Desk:

  • Website: TUhelp
  • Phone: 215-204-8000 (1-8000)

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